AfterShip
Apps and SaaS. Source: AfterShip status page.
- Incidents, last 90 days
- 9
- Median to mitigation
- not reported
- Median to resolution
- 16h 38m
- p95 to resolution
- 4d 7h
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| A provider or third-party service this vendor depends on failed | 7 |
| The text does not say enough to tell | 2 |
Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]
Affected: Warranty
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.
-
resolved
A fix has been released and issue is now resolved. Warranty claims should work as normal now.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTC
Affected: Couriers Shipping System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier dpd-uk is currently unstable - Label Generation is affected.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier mondialrelay is unstable - Start Time - 2026/10/04 01:14 UTC - End Time - 2026/10/04 07:41 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier mondialrelay is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier la-poste-colissimo is unstable - Start Time - 2026/09/30 02:02 UTC - End Time - 2026/09/30 07:14 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier la-poste-colissimo is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC
Affected: Couriers Tracking System
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
investigating
Carrier bring is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier india-post is unstable - Start Time - 2026/09/10 05:46 UTC - End Time - 2026/09/10 06:22 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
Carrier india-post is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier india-post is unstable - Start Time - 2026/08/17 08:40 UTC - End Time - 2026/08/18 02:22 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier india-post is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier canada-post is unstable - Start Time - 2026/08/07 14:20 UTC - End Time - 2026/08/10 01:55 UTC
Affected: Couriers Shipping System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Carrier canada-post is currently unstable - Label Generation is affected.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier lonestar is currently unstable - Start Time - 2026/07/30 02:46 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Carrier lonestar is currently unstable.
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resolved
Carrier lonestar has been restored since 2026/08/03 09:33 UTC.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dpd-ro is unstable - Start Time - 2026/07/15 02:08 UTC - End Time - 2026/07/15 05:34 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier dpd-ro is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier epostglobal is unstable - Start Time - 2026/07/13 02:34 UTC - End Time - 2026/07/15 02:22 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
Carrier epostglobal is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dpd is unstable - Start Time - 2026/07/07 09:26 UTC - End Time - 2026/07/09 23:19 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
Carrier dpd is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier exapaq is unstable - Start Time - 2026/07/07 06:07 UTC - End Time - 2026/07/08 07:16 UTC
Affected: Couriers Tracking System
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
investigating
Carrier exapaq is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dhl-poland is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:36 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier dhl-poland is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dpd-ro is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:42 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier dpd-ro is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier DPD is unstable - Start Time - 2026/07/03 11:00 UTC - End Time - 2026/07/03 13:50 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
Carrier DPD (slug: dpd) is currently unstable.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier la-poste-colissimo is unstable - Start Time - 2026/06/25 06:04 UTC - End Time - 2026/06/25 07:25 UTC
Affected: Couriers Tracking System
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
-
investigating
Carrier la-poste-colissimo is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dpd-ro is unstable - Start Time - 2026/06/22 02:24 UTC - End Time - 2026/06/23 02:18 UTC
Affected: Couriers Tracking System
-
investigating
Carrier dpd-ro is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier australia-post is unstable - Start Time - 2026/06/19 06:49 UTC - End Time - 2026/06/19 07:25 UTC
Affected: Couriers Shipping System
-
investigating
Carrier australia-post is currently unstable - Label Generation is affected.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier brt-it-parcelid is unstable - Start Time - 2026/06/14 03:38 UTC - End Time - 2026/06/15 02:09 UTC
Affected: Couriers Tracking System
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investigating
Carrier brt-it-parcelid is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier canada-post is unstable - Start Time - 2026/06/10 01:55 UTC - End Time - 2026/06/10 03:06 UTC
Affected: Couriers Tracking System
-
investigating
Carrier canada-post is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier exapaq is unstable - Start Time - 2026/05/28 02:23 UTC - End Time - 2026/05/28 08:20 UTC
Affected: Couriers Tracking System
-
investigating
Carrier exapaq is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier parcel-force is unstable - Start Time - 2026/05/20 02:39 UTC - End Time - 2026/05/20 03:19 UTC
Affected: Couriers Tracking System
-
investigating
Carrier parcel-force is currently unstable.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier usps is unstable - Start Time 2026/05/18 09:30 UTC - End Time 2026/05/18 12:45 UTC
Affected: Couriers Tracking System
-
investigating
Carrier usps is currently unstable. This affects all tracking updates between 18 May 2026, 09:30 UTC and 19 May 2026, 09:25 UTC.
-
resolved
The incident has been resolved
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier usps-iv-api is unstable - Start Time - 2026/05/14 03:00 UTC - End Time - 2026/05/15 01:38 UTC
Affected: Couriers Tracking System
-
investigating
Carrier usps-iv-api is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Uniuni [Slug:uniuni] is currently unavailable. Start Time: 2026/05/12 2:15 AM UTC - End Time 2026/05/12 17:44 UTC
Affected: Couriers Tracking System
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investigating
Carrier Uniuni is currently unavailable. We are currently investigating the issue.
-
resolved
This incident is now resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier postnord is unstable - Start Time - 2026/05/10 19:45 UTC - End Time - 2026/05/11 02:00 UTC
Affected: Couriers Tracking System
-
investigating
Carrier postnord is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier brt-it is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC
Affected: Couriers Tracking System
-
investigating
Carrier brt-it is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier brt-it-parcelid is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC
Affected: Couriers Tracking System
-
investigating
Carrier brt-it-parcelid is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier dhlparcel-es is unstable - Start Time - 2026/05/10 00:23 UTC - End Time - 2026/05/10 03:25 UTC
Affected: Couriers Tracking System
-
investigating
Carrier dhlparcel-es is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier flashexpress is unstable - Start Time - 2026/05/09 16:27 UTC - End Time - 2026/05/11 10:05 UTC
Affected: Couriers Tracking System
-
investigating
Carrier flashexpress is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier ninjavan is unstable - Start Time - 2026/05/04 16:01 UTC - End Time - 2026/05/05 10:26 UTC
Affected: Couriers Tracking System
-
investigating
Carrier ninjavan is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Chat Support Outage (Tool - Crisp) | Start Time: 2026/05/04 08:00 UTC- End Time: 2026/05/04 08:25 UTC.
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investigating
Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier parcel-force is unstable - Start Time - 2026/05/03 15:30 UTC - End Time - 2026/05/04 02:52 UTC
Affected: Couriers Tracking System
-
investigating
Carrier parcel-force is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier topyou is unstable - Start Time - 2026/05/03 10:55 UTC - End Time - 2026/05/04 04:08 UTC
Affected: Couriers Tracking System
-
investigating
Carrier topyou is currently unstable.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier "Bring" [Slug: bring] is currently unavailable. Start Time 2026/05/02 15:22 UTC - End Time 2026/05/03 00:33 UTC
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resolved
Carrier "Bring" was unavailable from 2026/05/02 15:22 UTC to 2026/05/03 00:33 UTC. It has since recovered.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier PostNord Logistics [Slug: postnord] is currently unavailable. Start Time: 2026/04/24 10:00 AM UTC - 2026/4/25 03:10 AM UTC
Affected: Couriers Tracking System
-
investigating
We are currently Investigating the Issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026-04-22 07:28:08 UTC End Time: 2026-04-22 11:00 UTC.
Affected: Returns, Shipping
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identified
This is in continuation the previous incident reported. With previous update, the legacy label generation has been restored, however new label requests have been restricted since 2026-04-22 07:28:08 UTC. We are currently working on getting this resolved as well and are in touch...
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026/04/21 3:00 AM UTC End Time: 2026/04/22 01:00 AM UTC
Affected: Returns, Shipping
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investigating
Carrier Fedex [Slug:fedex] is currently unavailable. We are currently investigating the issue.
-
resolved
The incident is now resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier USPS [Slug:usps] is currently unavailable. Start Time: 2026/04/19 03:26 AM UTC End Time 2026/04/19 06:07 PM UTC
Affected: Couriers Tracking System
-
investigating
Carrier USPS [Slug:usps] is currently unavailable and we are currently investigating the issue.
-
resolved
This incident has been resolved and the services have been restored.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Royal mail [Slug:royal-mai] is currently unavailable. Start Time: 2026/04/15 @ 8:00 PM UTC - End Time: 2026/04/16 @ 5:00 AM UTC
Affected: Returns, Couriers Shipping System, Shipping
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investigating
We are currently Investigating the issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
resolved
The incident is now resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC
Affected: Couriers Shipping System
-
investigating
Canada Post is currently unstable - Label Generation is affected.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC
Affected: Couriers Tracking System
-
investigating
Carrier DPD-UK (Slug - dpd-uk) is currently unstable - tracking quality will be affected.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]
Affected: Returns, Feed, Protection
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investigating
We are currently observing an increase in Shopify 500 errors, which may cause delays in data synchronization and intermittent failures in order creation and updates. Our team is actively monitoring the situation.
-
resolved
This Incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC.
-
investigating
Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Correos de España is unavailable. Start Time - 2026/02/19 22:00 UTC - End Time - 2026/02/20 03:10 UTC
Affected: Couriers Tracking System
-
investigating
Carrier Correos de España (Slug: spain-correos-es) is unavailable.
-
resolved
This Incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier DPD France (Slug: exapaq) is currently unavailable. Start Time:- 2026/01/28 13:00 UTC - End Time - 2026/01/29 11:10 UTC
Affected: Couriers Tracking System
-
investigating
Carrier DPD France (Slug: exapaq) is currently unavailable. Tracking updates may be affected.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
USPS Label Generation Failure. Start Time - 2026/01/27 15:32 UTC - End Time - 2026/01/28 03:54 UTC
Affected: Couriers Shipping System
-
investigating
Users may receive a rate limit error while generating a label for USPS carrier. We are currently investigating this issue.
-
identified
We are working with USPS to resolve it as soon as possible.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Asendia is currently unavailable (Slugs: asendia-de, asendia-hk, asendia-uk, asendia) - Start Time: 2026-01-25 06:30:00 AM UTC - End Time: 2026-01-27 07:46:00 AM UTC
Affected: Couriers Tracking System
-
investigating
The carrier Asendia is currently unavailable, resulting in no updates for the associated shipments. We will keep you posted on further updates.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time 2026/01/25 12:07 UTC]
Affected: Third party services
-
identified
We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency. This has further resulted in disruptions to data synchronization. We are working with the TTS team to get this resolved
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resolved
This incident has now been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Swiss Post is currently unavailable (Slug: swiss-post) - Start Time: 2026/01/24 9:30 PM UTC - End Time 2026/01/25 02:00:00 UTC
Affected: Couriers Tracking System
-
investigating
Carrier Swiss-post is currently unavailable.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier DPD France[Formerly Exapaq] Is Currently Unavailable - Start Time: 2026/01/19 1:23 PM UTC - End Time 2026/01/21 10:11 AM UTC
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/05 3:02 UTC - End Time: 2026/01/05 06:00 UTC
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resolved
Colissimo is back to normal. The incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/01 04:07:00 UTC - End Time: 2026/01/01 14:50:00 UTC
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Allied Express is unavailable - Start Time - 2025/12/25 01:00:00 UTC - End Time - 2025/12/25 07:40:00 UTC
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Canada Post is currently unstable - Start Time - 2025/12/25 05:06:00 UTC - End Time - 2025/12/26 04:00:00 UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC
-
resolved
The carrier has been successfully restored, and all services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Canada Post is currently unstable - Start Time - 2025/12/23 17:10:00 UTC - End Time - 2025/12/24 23:20:00 UTC
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
The carrier DPD France [exapaq] (formerly exapaq) is unavailable - Start time 2025/12/22 at 14:30 UTC - End Time 12/23/2025, 05:46 UTC
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resolved
The DPD France Carrier services are restored.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier Colissimo is unstable - Start Time 2025/12/22 05:10 UTC - End Time 2025-12-22 20:30 UTC
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resolved
The carrier has recovered.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Traffic Dropped Due to Cloudfare Issue - Start Time 2025/12/05 8:50 AM UTC
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resolved
This incident has been resolved at 2025/12/05 9:25 AM UTC and the services have been fully restored
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier DPD Poland [dpd-poland] Is Unavailable - Start time: 2025/12/02 16:16 UTC - End Time: 2025-12-04 10:30 UTC
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resolved
Carrier [dpd-poland] is now sharing tracking updates correctly and timely. The incident is now resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Carrier DPD Romania [dpd-ro] Is Unavailable - Start Time: 2025/11/28 9:00 UTC - End Time: 2025/12/11 13:47 UTC
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Tracking - Carrier [myhermes-uk] Is Unavailable - Start Time: 2025/11/25 10:29 AM UTC - End Time: 2025/12/02 10:06 AM UTC
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resolved
This incident has been resolved at 2025-12-02 10:06:00 UTC and the services have been fully restored
Excerpts are shortened. Read the full incident on AfterShip's status page.
Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 UTC - End Time: 2025/11/18 14:37 UTC
Names an upstream provider: Cloudflare.
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resolved
Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Shipping - Carrier JNE Is Unstable - Start Time: 2025/11/15 06:50 AM UTC - End time: 2025/11/15 15:44:34 UTC
-
resolved
The carrier JNE was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Shipping - DPD-UK Carrier Unstable [Start time - 12:20 UTC, End Time - 12:40 UTC]
-
resolved
The carrier DPD UK was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/08 14:00 UTC - 2025/11/08 14:28 UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
EVRi (Slug: myhermes-uk) is unavailable. Start Time: 2025/11/06 14:32 UTC - End Time 2025.11.07 17:14 UTC
-
resolved
The carrier has recovered.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Purolator is unstable - Start Time: 2025/11/05 15:00 UTC - End Time: 2025/11/05 19:25 UTC
-
resolved
The carrier has recovered.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/03 14:00 UTC - End Time: 2025/11/03 14:25 UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
DHL eCommerce UK Label Generation Failure - Start Time 2025/10/29 16:00 PM UTC - End time 2025/10/30 09:18 AM UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Slug dhl-poland Showing No Tracking Updates : Start Time 2025/10/22 01:54 AM UTC- End time 2025/10/22 12:00 PM UTC
-
resolved
The carrier has returned to normal. The issue has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Slug dhl-poland Showing No Tracking Updates - Start Time 2025/10/22 01:54 AM UTC
-
resolved
AfterShip Courier Tracking System: We are currently not receiving tracking updates from slug dhl-poland. We will keep you posted on any further developments.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Delay In Sending AfterShip Tracking And AfterShip Returns Notifications Via Kalviyo - Start Time: 2025/10/20 7:10 AM UTC - End Time: 2025/10/20 11:15 AM UTC
-
resolved
The incident has been resolved. Notifications are not being sent without any delays.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip SMS: Notifications And Marketing SMS Outage - Start Time: 2025/10/20 7:10 AM UTC, End time: 2025/10/20 12:45 PM UTC
-
resolved
The incident has been resolved. Services are back to normal
Excerpts are shortened. Read the full incident on AfterShip's status page.
Due to an issue with our internal services, multiple AfterShip services were impacted.
-
resolved
The affected period was 2025/10/05 05:15 PM EDT to 2025/10/05 06:05 PM EDT. These products were affected: AfterShip Tracking: Public EDD API error rate was greater than 30%, All user's Branded Tracking Pages were unavailable; Tracking notification delay were upto 30 mins during...
Excerpts are shortened. Read the full incident on AfterShip's status page.
The carrier VESYL is currently unstable.
-
resolved
VESYL has resumed their service since 2025-10-05 21:00:00 UTC.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Tracking Updates From [korea-post] Are Currently Unavailable - Start time: 2025-09-26 11:30:00 UTC
-
resolved
The carrier is recovering and we are getting tracking updates now.
Excerpts are shortened. Read the full incident on AfterShip's status page.
DPD UK Label Generation Failure - Start Time 2025/09/22 2:44 PM UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[kerry-logistics] is Currently Unavailable - Start time: 2025-09-02 04:00:00 UTC
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Missing Return Label Action Button in Return Email Notifications
-
resolved
The service has been restored. Affected historical data will be restored by the end of the day today.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[usps] is currently unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[usps] is currently unavailable
-
resolved
The incident has now been resolved, and the service is fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Incorrect Contact Counts in Filters & Segments – AfterShip Email SMS Marketing, Popups & Forms
-
resolved
The issue is now fixed.
Excerpts are shortened. Read the full incident on AfterShip's status page.
India Post Tracking Unavailable - Recovered
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[ilyanglogis] AfterShip Shipping: Label Generation Failure - Start time (2025-08-09 09:29:07 UTC)
-
resolved
The issue has been resolved
Excerpts are shortened. Read the full incident on AfterShip's status page.
[ilyanglogis] AfterShip Shipping: Label Generation Failure - Start time (2025-08-08 13:16:29 UTC) - End Time ( 2025-08-08 19:49:50 UTC)
-
resolved
The issue has been resolved
Excerpts are shortened. Read the full incident on AfterShip's status page.
India Post Tracking Unavailable - Fixed
-
resolved
The issue has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Google Cloud Platform (GCP) outage.
Names an upstream provider: Google Cloud.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
India Post Tracking Unavailable
-
resolved
The incident has now been resolved, and the service is fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Shipping- [australia-post] is currently unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Ongoing Shopify API Outage: API incident impacting AfterShip Returns services [Start time: 2025/07/18 3:35 PM UTC - End time: 2025/07/18 16:40 UTC]
-
resolved
The incident has been resolved. Shopify has applied a fix. Services are back to normal.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Aftership Shipping/Returns: Carrier VESYL Service Unstable [2025-07-09]
-
resolved
The incident has been resolved now. Label are now being generated successfully.
Excerpts are shortened. Read the full incident on AfterShip's status page.
ECMS Carrier Integration Unavailable
-
resolved
The carrier has recovered and is back to normal now.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Canada Post Integration Unavailable
-
resolved
The carrier services are now operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
USPS - Active Shipments getting incorrectly marked as "Delivered"
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resolved
We have resolved the underlying issue, and all new shipments will now display the correct status. Our team is working on updating the status of shipments that were previously incorrectly marked as “Delivered.”
Excerpts are shortened. Read the full incident on AfterShip's status page.
Disruption in Klaviyo Metrics Delivery via Basic Integration
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resolved
Customers using the basic Klaviyo integration are currently not receiving metric data updates. We’ll continue to provide updates as we approach resolution.
Excerpts are shortened. Read the full incident on AfterShip's status page.
High Latency for Public APIs [Stating time: 2025/06/12 19:00 UTC - Resolve time: 2025/06/12 22:00 UTC]
-
resolved
All of our products have returned to normal. We are still monitoring any edge scenarios and resolve as observed. Resolve time: 2025/06/12 22:00 UTC
Excerpts are shortened. Read the full incident on AfterShip's status page.
Aftership Shipping- [tnt-au] is currently unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Aftership Shipping- [tnt] is currently unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[spanish-seur-api] is currently unstable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip AI EDD - Partial outage [Starting Time: 2025/05/13 7:40 AM UTC - Resolved Time: 2025/05/13 10:30 AM UTC]
-
resolved
Aftership Notification is fully recovered now and the incident is now resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[tnt] is currently unavailable
-
resolved
The issue has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[usps] is currently partially unavailable
-
resolved
The carrier has resolved the issue.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Shopify Outage Impacting Services
-
resolved
The services are back to normal now. Thank you for your cooperation.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Tracking - Impact scope is limited to Ship Date import for Commerce API, (non-Shopify) E-commerce platform users
-
resolved
We have completed the data repair, the incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[jne] is currently unavailable [Starting time: 2025-03-12 @ 17:38:00 UTC]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[osm-worldwide] is currently unavailable [Starting time: 2024-03-05 @ 08:06:00 UTC]
-
resolved
This issue has been resolved. We have received an update from the carrier that issue has been resolved. Resolved time: 2025-03-07 @ 12:35:00 UTC
Excerpts are shortened. Read the full incident on AfterShip's status page.
[cn-logistics] Label generation failure {Incident start time: 2025-03-03 03:00:00 UTC}
-
resolved
This incident has been resolved, and all services are back to normal.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[ilyanglogis] is currently partially unavailable
-
resolved
All services are operational now.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Shipping and Tracking: UPS label generation intermittent issue [February 21st, 2025 at 8:09 AM UTC]
-
resolved
This incident is resolved. All services are back to normal.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[lietuvos-pastas] is currently unavailable
-
resolved
The incident has been resolved. All services are back to normal and operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Royal mail is currently unavailable
-
resolved
The incident has been resolved. All services are back to normal and operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[shreetirupaticourier]is currently unavailable
-
resolved
The incident has been resolved. All services are back to normal and operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Royal mail is currently partially unavailable
-
resolved
The incident has been resolved. All services are back to normal and operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip - Protection and Warranty page set with custom domain not loading
-
resolved
AfterShip Protection is back to normal. The issues are resolved at 2025-01-14 17:03 PM UTC
Excerpts are shortened. Read the full incident on AfterShip's status page.
AfterShip Multiple services interrupted - Inaccessible/High latency Incident Time Range: 2025-01-08 @ 3:13PM -- 2025-01-08 @ 3:33PM (UTC)
-
resolved
The incident has been resolved. All services are back to normal and operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[tnt-it] is currently unavailable.
-
resolved
The incident has been resolved and the services are back to normal.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[royal-mail] label generation partially unavailable
-
resolved
The incident has been resolved and the service is fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[kerry-logistics] is currently unavailable
-
resolved
The incident has been resolved and the service is fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Instagram Feed Issue on Brand Tracking Page
-
resolved
The incident has been resolved and the service is fully operational. Now, you can use the Instagram Feed feature normally.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Delay in Tracking data search engine
-
resolved
The incident has been resolved and the service is fully operational without any delay. Thank you for your cooperation.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[mondialrelay] is currently unavailable
-
resolved
The incident has been resolved and the service is fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
Database performance issue
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[fastway-au] is currently partially unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[shreetirupati] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[usps] is currently partially unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[swiship] is currently partially unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[usps] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[thailand-post] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[emirates-post] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[ilyanglogis] label service is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[interlink-express-reference] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[dpd-uk] is currently unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.
[mondialrelay] is currently partially unavailable
-
resolved
The incident has been resolved and the services are fully operational.
Excerpts are shortened. Read the full incident on AfterShip's status page.