sevanalysis

AfterShip

Apps and SaaS. Source: AfterShip status page.

Incidents, last 90 days
9
Median to mitigation
not reported
Median to resolution
16h 38m
p95 to resolution
4d 7h
Naming an upstream provider
0%
With a postmortem on the status page
0%

What failed, last 90 days

A provider or third-party service this vendor depends on failed7
The text does not say enough to tell2

Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.

Incidents per month

All recorded incidents

AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC] minor 2026-10-21 17:54 UTC 6m

Affected: Warranty

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.

  2. resolved

    A fix has been released and issue is now resolved. Warranty claims should work as normal now.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTC major 2026-10-20 09:16 UTC 16h 38m

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier dpd-uk is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier mondialrelay is unstable - Start Time - 2026/10/04 01:14 UTC - End Time - 2026/10/04 07:41 UTC major 2026-10-04 01:14 UTC 6h 27m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier mondialrelay is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier la-poste-colissimo is unstable - Start Time - 2026/09/30 02:02 UTC - End Time - 2026/09/30 07:14 UTC major 2026-09-30 02:03 UTC 5h 11m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier la-poste-colissimo is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC major 2026-09-16 05:53 UTC 23h 39m

Affected: Couriers Tracking System

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Carrier bring is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier india-post is unstable - Start Time - 2026/09/10 05:46 UTC - End Time - 2026/09/10 06:22 UTC major 2026-09-10 05:47 UTC 35m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier india-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier india-post is unstable - Start Time - 2026/08/17 08:40 UTC - End Time - 2026/08/18 02:22 UTC major 2026-08-17 08:40 UTC 17h 42m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier india-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier canada-post is unstable - Start Time - 2026/08/07 14:20 UTC - End Time - 2026/08/10 01:55 UTC major 2026-08-07 14:21 UTC 2d 11h

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier canada-post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier lonestar is currently unstable - Start Time - 2026/07/30 02:46 UTC major 2026-07-30 02:46 UTC 4d 7h

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier lonestar is currently unstable.

  2. resolved

    Carrier lonestar has been restored since 2026/08/03 09:33 UTC.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/07/15 02:08 UTC - End Time - 2026/07/15 05:34 UTC major 2026-07-15 02:09 UTC 3h 25m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier epostglobal is unstable - Start Time - 2026/07/13 02:34 UTC - End Time - 2026/07/15 02:22 UTC major 2026-07-13 02:35 UTC 47h 47m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier epostglobal is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd is unstable - Start Time - 2026/07/07 09:26 UTC - End Time - 2026/07/09 23:19 UTC major 2026-07-07 09:27 UTC 2d 13h

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier dpd is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier exapaq is unstable - Start Time - 2026/07/07 06:07 UTC - End Time - 2026/07/08 07:16 UTC major 2026-07-07 06:07 UTC 25h 9m

Affected: Couriers Tracking System

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Carrier exapaq is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dhl-poland is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:36 UTC major 2026-07-06 02:06 UTC 3h 30m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier dhl-poland is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:42 UTC major 2026-07-06 02:06 UTC 3h 36m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier DPD is unstable - Start Time - 2026/07/03 11:00 UTC - End Time - 2026/07/03 13:50 UTC major 2026-07-03 12:11 UTC 1h 48m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Carrier DPD (slug: dpd) is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier la-poste-colissimo is unstable - Start Time - 2026/06/25 06:04 UTC - End Time - 2026/06/25 07:25 UTC major 2026-06-25 06:04 UTC 1h 20m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Carrier la-poste-colissimo is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/06/22 02:24 UTC - End Time - 2026/06/23 02:18 UTC major 2026-06-22 02:25 UTC 23h 53m

Affected: Couriers Tracking System

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier australia-post is unstable - Start Time - 2026/06/19 06:49 UTC - End Time - 2026/06/19 07:25 UTC major 2026-06-19 06:50 UTC 35m

Affected: Couriers Shipping System

  1. investigating

    Carrier australia-post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it-parcelid is unstable - Start Time - 2026/06/14 03:38 UTC - End Time - 2026/06/15 02:09 UTC major 2026-06-14 03:39 UTC 22h 30m

Affected: Couriers Tracking System

  1. investigating

    Carrier brt-it-parcelid is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier canada-post is unstable - Start Time - 2026/06/10 01:55 UTC - End Time - 2026/06/10 03:06 UTC major 2026-06-10 01:56 UTC 1h 10m

Affected: Couriers Tracking System

  1. investigating

    Carrier canada-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier exapaq is unstable - Start Time - 2026/05/28 02:23 UTC - End Time - 2026/05/28 08:20 UTC major 2026-05-28 02:24 UTC 5h 56m

Affected: Couriers Tracking System

  1. investigating

    Carrier exapaq is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier parcel-force is unstable - Start Time - 2026/05/20 02:39 UTC - End Time - 2026/05/20 03:19 UTC major 2026-05-20 02:39 UTC 40m

Affected: Couriers Tracking System

  1. investigating

    Carrier parcel-force is currently unstable.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier usps is unstable - Start Time 2026/05/18 09:30 UTC - End Time 2026/05/18 12:45 UTC major 2026-05-19 11:42 UTC 15h 9m

Affected: Couriers Tracking System

  1. investigating

    Carrier usps is currently unstable. This affects all tracking updates between 18 May 2026, 09:30 UTC and 19 May 2026, 09:25 UTC.

  2. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier usps-iv-api is unstable - Start Time - 2026/05/14 03:00 UTC - End Time - 2026/05/15 01:38 UTC major 2026-05-14 03:00 UTC 22h 38m

Affected: Couriers Tracking System

  1. investigating

    Carrier usps-iv-api is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Uniuni [Slug:uniuni] is currently unavailable. Start Time: 2026/05/12 2:15 AM UTC - End Time 2026/05/12 17:44 UTC major 2026-05-12 10:45 UTC 40h 8m

Affected: Couriers Tracking System

  1. investigating

    Carrier Uniuni is currently unavailable. We are currently investigating the issue.

  2. resolved

    This incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier postnord is unstable - Start Time - 2026/05/10 19:45 UTC - End Time - 2026/05/11 02:00 UTC major 2026-05-10 19:45 UTC 6h 15m

Affected: Couriers Tracking System

  1. investigating

    Carrier postnord is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC major 2026-05-10 03:26 UTC 4h 16m

Affected: Couriers Tracking System

  1. investigating

    Carrier brt-it is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it-parcelid is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC major 2026-05-10 03:26 UTC 4h 16m

Affected: Couriers Tracking System

  1. investigating

    Carrier brt-it-parcelid is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dhlparcel-es is unstable - Start Time - 2026/05/10 00:23 UTC - End Time - 2026/05/10 03:25 UTC major 2026-05-10 00:23 UTC 3h 1m

Affected: Couriers Tracking System

  1. investigating

    Carrier dhlparcel-es is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier flashexpress is unstable - Start Time - 2026/05/09 16:27 UTC - End Time - 2026/05/11 10:05 UTC major 2026-05-09 16:34 UTC 41h 31m

Affected: Couriers Tracking System

  1. investigating

    Carrier flashexpress is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier ninjavan is unstable - Start Time - 2026/05/04 16:01 UTC - End Time - 2026/05/05 10:26 UTC major 2026-05-04 16:42 UTC 17h 44m

Affected: Couriers Tracking System

  1. investigating

    Carrier ninjavan is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Chat Support Outage (Tool - Crisp) | Start Time: 2026/05/04 08:00 UTC- End Time: 2026/05/04 08:25 UTC. none 2026-05-04 08:10 UTC 17m
  1. investigating

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier parcel-force is unstable - Start Time - 2026/05/03 15:30 UTC - End Time - 2026/05/04 02:52 UTC major 2026-05-03 15:43 UTC 11h 10m

Affected: Couriers Tracking System

  1. investigating

    Carrier parcel-force is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier topyou is unstable - Start Time - 2026/05/03 10:55 UTC - End Time - 2026/05/04 04:08 UTC major 2026-05-03 11:16 UTC 16h 52m

Affected: Couriers Tracking System

  1. investigating

    Carrier topyou is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier "Bring" [Slug: bring] is currently unavailable. Start Time 2026/05/02 15:22 UTC - End Time 2026/05/03 00:33 UTC none 2026-05-02 15:00 UTC 0m
  1. resolved

    Carrier "Bring" was unavailable from 2026/05/02 15:22 UTC to 2026/05/03 00:33 UTC. It has since recovered.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier PostNord Logistics [Slug: postnord] is currently unavailable. Start Time: 2026/04/24 10:00 AM UTC - 2026/4/25 03:10 AM UTC critical 2026-04-24 23:40 UTC 2d 11h

Affected: Couriers Tracking System

  1. investigating

    We are currently Investigating the Issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026-04-22 07:28:08 UTC End Time: 2026-04-22 11:00 UTC. major 2026-04-22 09:23 UTC 20h 42m

Affected: Returns, Shipping

  1. identified

    This is in continuation the previous incident reported. With previous update, the legacy label generation has been restored, however new label requests have been restricted since 2026-04-22 07:28:08 UTC. We are currently working on getting this resolved as well and are in touch...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026/04/21 3:00 AM UTC End Time: 2026/04/22 01:00 AM UTC major 2026-04-21 22:04 UTC 7h

Affected: Returns, Shipping

  1. investigating

    Carrier Fedex [Slug:fedex] is currently unavailable. We are currently investigating the issue.

  2. resolved

    The incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier USPS [Slug:usps] is currently unavailable. Start Time: 2026/04/19 03:26 AM UTC End Time 2026/04/19 06:07 PM UTC major 2026-04-19 12:43 UTC 13h 56m

Affected: Couriers Tracking System

  1. investigating

    Carrier USPS [Slug:usps] is currently unavailable and we are currently investigating the issue.

  2. resolved

    This incident has been resolved and the services have been restored.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Royal mail [Slug:royal-mai] is currently unavailable. Start Time: 2026/04/15 @ 8:00 PM UTC - End Time: 2026/04/16 @ 5:00 AM UTC critical 2026-04-15 20:10 UTC 13h 40m

Affected: Returns, Couriers Shipping System, Shipping

  1. investigating

    We are currently Investigating the issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. resolved

    The incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC major 2026-03-16 02:23 UTC 5m

Affected: Couriers Shipping System

  1. investigating

    Canada Post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC major 2026-03-12 04:21 UTC 22h 36m

Affected: Couriers Tracking System

  1. investigating

    Carrier DPD-UK (Slug - dpd-uk) is currently unstable - tracking quality will be affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC] critical 2026-03-09 12:39 UTC 58m

Affected: Returns, Feed, Protection

  1. investigating

    We are currently observing an increase in Shopify 500 errors, which may cause delays in data synchronization and intermittent failures in order creation and updates. Our team is actively monitoring the situation.

  2. resolved

    This Incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC. none 2026-03-02 14:31 UTC 15m
  1. investigating

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Correos de España is unavailable. Start Time - 2026/02/19 22:00 UTC - End Time - 2026/02/20 03:10 UTC major 2026-02-20 02:21 UTC 1h 13m

Affected: Couriers Tracking System

  1. investigating

    Carrier Correos de España (Slug: spain-correos-es) is unavailable.

  2. resolved

    This Incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier DPD France (Slug: exapaq) is currently unavailable. Start Time:- 2026/01/28 13:00 UTC - End Time - 2026/01/29 11:10 UTC major 2026-01-28 15:36 UTC 19h 36m

Affected: Couriers Tracking System

  1. investigating

    Carrier DPD France (Slug: exapaq) is currently unavailable. Tracking updates may be affected.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

USPS Label Generation Failure. Start Time - 2026/01/27 15:32 UTC - End Time - 2026/01/28 03:54 UTC major 2026-01-27 16:36 UTC 13h 25m

Affected: Couriers Shipping System

  1. investigating

    Users may receive a rate limit error while generating a label for USPS carrier. We are currently investigating this issue.

  2. identified

    We are working with USPS to resolve it as soon as possible.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Asendia is currently unavailable (Slugs: asendia-de, asendia-hk, asendia-uk, asendia) - Start Time: 2026-01-25 06:30:00 AM UTC - End Time: 2026-01-27 07:46:00 AM UTC major 2026-01-26 08:01 UTC 24h 4m

Affected: Couriers Tracking System

  1. investigating

    The carrier Asendia is currently unavailable, resulting in no updates for the associated shipments. We will keep you posted on further updates.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time 2026/01/25 12:07 UTC] major 2026-01-25 12:04 UTC 5h 34m

Affected: Third party services

  1. identified

    We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency. This has further resulted in disruptions to data synchronization. We are working with the TTS team to get this resolved

  2. resolved

    This incident has now been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Swiss Post is currently unavailable (Slug: swiss-post) - Start Time: 2026/01/24 9:30 PM UTC - End Time 2026/01/25 02:00:00 UTC major 2026-01-25 03:35 UTC 34m

Affected: Couriers Tracking System

  1. investigating

    Carrier Swiss-post is currently unavailable.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier DPD France[Formerly Exapaq] Is Currently Unavailable - Start Time: 2026/01/19 1:23 PM UTC - End Time 2026/01/21 10:11 AM UTC major 2026-01-20 06:07 UTC 28h 16m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/05 3:02 UTC - End Time: 2026/01/05 06:00 UTC minor 2026-01-05 03:33 UTC 6h 16m
  1. resolved

    Colissimo is back to normal. The incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/01 04:07:00 UTC - End Time: 2026/01/01 14:50:00 UTC major 2026-01-01 08:11 UTC 8h 38m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Allied Express is unavailable - Start Time - 2025/12/25 01:00:00 UTC - End Time - 2025/12/25 07:40:00 UTC major 2025-12-25 07:43 UTC 25m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Canada Post is currently unstable - Start Time - 2025/12/25 05:06:00 UTC - End Time - 2025/12/26 04:00:00 UTC major 2025-12-25 05:44 UTC 22h 35m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC. major 2025-12-24 13:54 UTC 8m
  1. resolved

    This incident has been resolved.

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Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC major 2025-12-24 05:39 UTC 7h 57m
  1. resolved

    The carrier has been successfully restored, and all services are fully operational.

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Carrier Canada Post is currently unstable - Start Time - 2025/12/23 17:10:00 UTC - End Time - 2025/12/24 23:20:00 UTC major 2025-12-24 03:27 UTC 24h 3m
  1. resolved

    This incident has been resolved.

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The carrier DPD France [exapaq] (formerly exapaq) is unavailable - Start time 2025/12/22 at 14:30 UTC - End Time 12/23/2025, 05:46 UTC critical 2025-12-22 15:44 UTC 14h 47m
  1. resolved

    The DPD France Carrier services are restored.

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Carrier Colissimo is unstable - Start Time 2025/12/22 05:10 UTC - End Time 2025-12-22 20:30 UTC major 2025-12-22 10:11 UTC 16h 40m
  1. resolved

    The carrier has recovered.

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Traffic Dropped Due to Cloudfare Issue - Start Time 2025/12/05 8:50 AM UTC major 2025-12-05 09:22 UTC 20m
  1. resolved

    This incident has been resolved at 2025/12/05 9:25 AM UTC and the services have been fully restored

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Carrier DPD Poland [dpd-poland] Is Unavailable - Start time: 2025/12/02 16:16 UTC - End Time: 2025-12-04 10:30 UTC major 2025-12-02 16:56 UTC 42h 37m
  1. resolved

    Carrier [dpd-poland] is now sharing tracking updates correctly and timely. The incident is now resolved.

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Carrier DPD Romania [dpd-ro] Is Unavailable - Start Time: 2025/11/28 9:00 UTC - End Time: 2025/12/11 13:47 UTC major 2025-11-28 16:36 UTC 12d 21h
  1. resolved

    This incident has been resolved.

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AfterShip Tracking - Carrier [myhermes-uk] Is Unavailable - Start Time: 2025/11/25 10:29 AM UTC - End Time: 2025/12/02 10:06 AM UTC minor 2025-11-25 14:35 UTC 7d 15h
  1. resolved

    This incident has been resolved at 2025-12-02 10:06:00 UTC and the services have been fully restored

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Cloudflare Outage Impacting Multiple AfterShip Services - Start Time: 2025/11/18 11:40 UTC - End Time: 2025/11/18 14:37 UTC major 2025-11-18 14:19 UTC 1h 27m

Names an upstream provider: Cloudflare.

  1. resolved

    Couriers Shipping System: royal-mail service is back to normal and all requests are now being processed successfully.

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AfterShip Shipping - Carrier JNE Is Unstable - Start Time: 2025/11/15 06:50 AM UTC - End time: 2025/11/15 15:44:34 UTC minor 2025-11-15 13:44 UTC 13h 11m
  1. resolved

    The carrier JNE was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.

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AfterShip Shipping - DPD-UK Carrier Unstable [Start time - 12:20 UTC, End Time - 12:40 UTC] none 2025-11-10 06:30 UTC 0m
  1. resolved

    The carrier DPD UK was unstable resulting in label generation failure. The incident is now resolved and labels are being generated successfully.

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Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/08 14:00 UTC - 2025/11/08 14:28 UTC critical 2025-11-08 14:17 UTC 11m
  1. resolved

    This incident has been resolved.

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EVRi (Slug: myhermes-uk) is unavailable. Start Time: 2025/11/06 14:32 UTC - End Time 2025.11.07 17:14 UTC major 2025-11-06 16:49 UTC 1h 4m
  1. resolved

    The carrier has recovered.

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Purolator is unstable - Start Time: 2025/11/05 15:00 UTC - End Time: 2025/11/05 19:25 UTC major 2025-11-05 18:40 UTC 47m
  1. resolved

    The carrier has recovered.

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Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/03 14:00 UTC - End Time: 2025/11/03 14:25 UTC critical 2025-11-03 14:20 UTC 9m
  1. resolved

    This incident has been resolved.

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DHL eCommerce UK Label Generation Failure - Start Time 2025/10/29 16:00 PM UTC - End time 2025/10/30 09:18 AM UTC minor 2025-10-29 20:36 UTC 12h 55m
  1. resolved

    This incident has been resolved.

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Slug dhl-poland Showing No Tracking Updates : Start Time 2025/10/22 01:54 AM UTC- End time 2025/10/22 12:00 PM UTC minor 2025-10-22 03:07 UTC 11h 32m
  1. resolved

    The carrier has returned to normal. The issue has been resolved.

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Slug dhl-poland Showing No Tracking Updates - Start Time 2025/10/22 01:54 AM UTC major 2025-10-22 02:41 UTC 0m
  1. resolved

    AfterShip Courier Tracking System: We are currently not receiving tracking updates from slug dhl-poland. We will keep you posted on any further developments.

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Delay In Sending AfterShip Tracking And AfterShip Returns Notifications Via Kalviyo - Start Time: 2025/10/20 7:10 AM UTC - End Time: 2025/10/20 11:15 AM UTC major 2025-10-20 10:24 UTC 59m
  1. resolved

    The incident has been resolved. Notifications are not being sent without any delays.

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AfterShip SMS: Notifications And Marketing SMS Outage - Start Time: 2025/10/20 7:10 AM UTC, End time: 2025/10/20 12:45 PM UTC major 2025-10-20 10:12 UTC 2h 43m
  1. resolved

    The incident has been resolved. Services are back to normal

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Due to an issue with our internal services, multiple AfterShip services were impacted. none 2025-10-05 22:00 UTC 0m
  1. resolved

    The affected period was 2025/10/05 05:15 PM EDT to 2025/10/05 06:05 PM EDT. These products were affected: AfterShip Tracking: Public EDD API error rate was greater than 30%, All user's Branded Tracking Pages were unavailable; Tracking notification delay were upto 30 mins during...

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The carrier VESYL is currently unstable. major 2025-10-05 13:22 UTC 17h 45m
  1. resolved

    VESYL has resumed their service since 2025-10-05 21:00:00 UTC.

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Tracking Updates From [korea-post] Are Currently Unavailable - Start time: 2025-09-26 11:30:00 UTC critical 2025-09-28 07:21 UTC 26h 57m
  1. resolved

    The carrier is recovering and we are getting tracking updates now.

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DPD UK Label Generation Failure - Start Time 2025/09/22 2:44 PM UTC minor 2025-09-22 15:39 UTC 8h 20m
  1. resolved

    This incident has been resolved.

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[kerry-logistics] is Currently Unavailable - Start time: 2025-09-02 04:00:00 UTC critical 2025-09-02 10:41 UTC 14h 15m
  1. resolved

    This incident has been resolved.

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Missing Return Label Action Button in Return Email Notifications major 2025-08-22 18:22 UTC 17m
  1. resolved

    The service has been restored. Affected historical data will be restored by the end of the day today.

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[usps] is currently unavailable critical 2025-08-22 06:44 UTC 2h 48m
  1. resolved

    This incident has been resolved.

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[usps] is currently unavailable critical 2025-08-22 02:48 UTC 2h 27m
  1. resolved

    The incident has now been resolved, and the service is fully operational.

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Incorrect Contact Counts in Filters & Segments – AfterShip Email SMS Marketing, Popups & Forms major 2025-08-13 09:31 UTC 2d 7h
  1. resolved

    The issue is now fixed.

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India Post Tracking Unavailable - Recovered major 2025-08-11 02:52 UTC 33h
  1. resolved

    This incident has been resolved.

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[ilyanglogis] AfterShip Shipping: Label Generation Failure - Start time (2025-08-09 09:29:07 UTC) critical 2025-08-09 15:57 UTC 13h 8m
  1. resolved

    The issue has been resolved

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[ilyanglogis] AfterShip Shipping: Label Generation Failure - Start time (2025-08-08 13:16:29 UTC) - End Time ( 2025-08-08 19:49:50 UTC) critical 2025-08-08 15:32 UTC 10h 44m
  1. resolved

    The issue has been resolved

Excerpts are shortened. Read the full incident on AfterShip's status page.

India Post Tracking Unavailable - Fixed major 2025-08-06 05:36 UTC 4h 31m
  1. resolved

    The issue has been resolved.

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Google Cloud Platform (GCP) outage. critical 2025-08-06 03:25 UTC 1h 11m

Names an upstream provider: Google Cloud.

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

India Post Tracking Unavailable major 2025-08-04 06:34 UTC 22h 21m
  1. resolved

    The incident has now been resolved, and the service is fully operational.

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AfterShip Shipping- [australia-post] is currently unavailable critical 2025-08-04 00:42 UTC 1h 21m
  1. resolved

    This incident has been resolved.

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Ongoing Shopify API Outage: API incident impacting AfterShip Returns services [Start time: 2025/07/18 3:35 PM UTC - End time: 2025/07/18 16:40 UTC] critical 2025-07-18 16:22 UTC 34m
  1. resolved

    The incident has been resolved. Shopify has applied a fix. Services are back to normal.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Aftership Shipping/Returns: Carrier VESYL Service Unstable [2025-07-09] minor 2025-07-09 12:03 UTC 2h 18m
  1. resolved

    The incident has been resolved now. Label are now being generated successfully.

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ECMS Carrier Integration Unavailable major 2025-07-02 02:29 UTC 2h 3m
  1. resolved

    The carrier has recovered and is back to normal now.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Canada Post Integration Unavailable major 2025-07-01 01:45 UTC 2d
  1. resolved

    The carrier services are now operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

USPS - Active Shipments getting incorrectly marked as "Delivered" minor 2025-06-24 19:05 UTC 49m
  1. resolved

    We have resolved the underlying issue, and all new shipments will now display the correct status. Our team is working on updating the status of shipments that were previously incorrectly marked as “Delivered.”

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Disruption in Klaviyo Metrics Delivery via Basic Integration none 2025-06-16 14:59 UTC 0m
  1. resolved

    Customers using the basic Klaviyo integration are currently not receiving metric data updates. We’ll continue to provide updates as we approach resolution.

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High Latency for Public APIs [Stating time: 2025/06/12 19:00 UTC - Resolve time: 2025/06/12 22:00 UTC] minor 2025-06-12 19:56 UTC 2h 11m
  1. resolved

    All of our products have returned to normal. We are still monitoring any edge scenarios and resolve as observed. Resolve time: 2025/06/12 22:00 UTC

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Aftership Shipping- [tnt-au] is currently unavailable critical 2025-05-22 00:43 UTC 3h 12m
  1. resolved

    This incident has been resolved.

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Aftership Shipping- [tnt] is currently unavailable critical 2025-05-18 03:58 UTC 3h 52m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[spanish-seur-api] is currently unstable none 2025-05-13 11:05 UTC 1h 35m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

AfterShip AI EDD - Partial outage [Starting Time: 2025/05/13 7:40 AM UTC - Resolved Time: 2025/05/13 10:30 AM UTC] minor 2025-05-13 09:47 UTC 47m
  1. resolved

    Aftership Notification is fully recovered now and the incident is now resolved.

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[tnt] is currently unavailable critical 2025-05-05 08:15 UTC 19h 35m
  1. resolved

    The issue has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[usps] is currently partially unavailable major 2025-04-07 09:53 UTC 34m
  1. resolved

    The carrier has resolved the issue.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Shopify Outage Impacting Services critical 2025-04-02 03:24 UTC 16m
  1. resolved

    The services are back to normal now. Thank you for your cooperation.

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AfterShip Tracking - Impact scope is limited to Ship Date import for Commerce API, (non-Shopify) E-commerce platform users minor 2025-03-24 11:37 UTC 2d 1h
  1. resolved

    We have completed the data repair, the incident has been resolved.

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[jne] is currently unavailable [Starting time: 2025-03-12 @ 17:38:00 UTC] critical 2025-03-13 03:19 UTC 33d 7h
  1. resolved

    This incident has been resolved.

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[osm-worldwide] is currently unavailable [Starting time: 2024-03-05 @ 08:06:00 UTC] critical 2025-03-06 07:23 UTC 29h 19m
  1. resolved

    This issue has been resolved. We have received an update from the carrier that issue has been resolved. Resolved time: 2025-03-07 @ 12:35:00 UTC

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[cn-logistics] Label generation failure {Incident start time: 2025-03-03 03:00:00 UTC} critical 2025-03-03 05:21 UTC 21h 6m
  1. resolved

    This incident has been resolved, and all services are back to normal.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[ilyanglogis] is currently partially unavailable minor 2025-02-27 08:19 UTC 1h 32m
  1. resolved

    All services are operational now.

Excerpts are shortened. Read the full incident on AfterShip's status page.

AfterShip Shipping and Tracking: UPS label generation intermittent issue [February 21st, 2025 at 8:09 AM UTC] major 2025-02-21 08:18 UTC 1h 31m
  1. resolved

    This incident is resolved. All services are back to normal.

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[lietuvos-pastas] is currently unavailable major 2025-02-18 03:17 UTC 31h 27m
  1. resolved

    The incident has been resolved. All services are back to normal and operational.

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Royal mail is currently unavailable major 2025-02-16 13:35 UTC 13h 42m
  1. resolved

    The incident has been resolved. All services are back to normal and operational.

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[shreetirupaticourier]is currently unavailable major 2025-02-12 11:56 UTC 15h 5m
  1. resolved

    The incident has been resolved. All services are back to normal and operational.

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Royal mail is currently partially unavailable major 2025-01-16 12:30 UTC 2d 18h
  1. resolved

    The incident has been resolved. All services are back to normal and operational.

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AfterShip - Protection and Warranty page set with custom domain not loading major 2025-01-14 16:35 UTC 1h 5m
  1. resolved

    AfterShip Protection is back to normal. The issues are resolved at 2025-01-14 17:03 PM UTC

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AfterShip Multiple services interrupted - Inaccessible/High latency Incident Time Range: 2025-01-08 @ 3:13PM -- 2025-01-08 @ 3:33PM (UTC) critical 2025-01-08 16:13 UTC 7m
  1. resolved

    The incident has been resolved. All services are back to normal and operational.

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[tnt-it] is currently unavailable. major 2024-12-31 01:17 UTC 9h 37m
  1. resolved

    The incident has been resolved and the services are back to normal.

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[royal-mail] label generation partially unavailable minor 2024-12-17 10:21 UTC 1h 21m
  1. resolved

    The incident has been resolved and the service is fully operational.

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[kerry-logistics] is currently unavailable major 2024-12-13 09:55 UTC 3m
  1. resolved

    The incident has been resolved and the service is fully operational.

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Instagram Feed Issue on Brand Tracking Page major 2024-12-13 06:39 UTC 14d 2h
  1. resolved

    The incident has been resolved and the service is fully operational. Now, you can use the Instagram Feed feature normally.

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Delay in Tracking data search engine minor 2024-12-10 12:34 UTC 2h 53m
  1. resolved

    The incident has been resolved and the service is fully operational without any delay. Thank you for your cooperation.

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[mondialrelay] is currently unavailable major 2024-12-09 03:36 UTC 6h 5m
  1. resolved

    The incident has been resolved and the service is fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Database performance issue major 2024-11-19 11:54 UTC 34m
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[fastway-au] is currently partially unavailable major 2024-11-19 09:35 UTC 17h 25m
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[shreetirupati] is currently unavailable none 2024-11-19 02:45 UTC 28h 4m
  1. resolved

    The incident has been resolved and the services are fully operational.

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[usps] is currently partially unavailable major 2024-11-17 09:24 UTC 17h 34m
  1. resolved

    The incident has been resolved and the services are fully operational.

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[swiship] is currently partially unavailable minor 2024-11-15 03:29 UTC 2d 5h
  1. resolved

    This incident has been resolved.

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[usps] is currently unavailable major 2024-11-11 10:57 UTC 2h 57m
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[thailand-post] is currently unavailable major 2024-11-08 03:02 UTC 2d 22h
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[emirates-post] is currently unavailable major 2024-11-08 02:59 UTC 2d 23h
  1. resolved

    The incident has been resolved and the services are fully operational.

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[ilyanglogis] label service is currently unavailable major 2024-11-07 05:20 UTC 52m
  1. resolved

    The incident has been resolved and the services are fully operational.

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[interlink-express-reference] is currently unavailable major 2024-11-06 06:23 UTC 19h 5m
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.

[dpd-uk] is currently unavailable major 2024-11-06 06:19 UTC 21h 6m
  1. resolved

    The incident has been resolved and the services are fully operational.

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[mondialrelay] is currently partially unavailable critical 2024-10-15 02:58 UTC 20d 3h
  1. resolved

    The incident has been resolved and the services are fully operational.

Excerpts are shortened. Read the full incident on AfterShip's status page.