Customer.io
Apps and SaaS. Source: Customer.io status page.
- Incidents, last 90 days
- 6
- Median to mitigation
- 12m
- Median to resolution
- 27m
- p95 to resolution
- 1h 19m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| The text does not say enough to tell | 5 |
| A provider or third-party service this vendor depends on failed | 1 |
Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
Some US customers may experience delays in message sending
Affected: Message Sending
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Reduced Deliverability to Microsoft-Hosted Email Addresses
Affected: Message Sending
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are currently investigating reports of reduced deliverability affecting messages sent to Microsoft-hosted email addresses. Our team is actively looking into this and we will provide an update as soon as we have more information. Thank you for your patience!
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monitoring
Starting around 08:00 UTC, Microsoft began experiencing an incident causing an increased volume of deferred/bounced emails. We are actively monitoring the situation. No other email providers are currently affected.
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resolved
Microsoft has resolved the underlying issue, we are seeing deliveries to their services resume as normal. Earlier bounces will be retried accordingly. We appreciate your understanding and please do reach out to support if you need any further assistance.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Investigating issues with the Agent
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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identified
Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customer.io UI is inaccessible
Affected: Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
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monitoring
We are continuing to monitor for any further issues.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delays in processing and UI inaccessible for some customers in the US datacentre
Affected: Data Processing, Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
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investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved. Thanks for your patience.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Issues accessing EU accounts
Affected: Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident is resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some EU users are experiencing delays in processing
Affected: Data Processing, Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.
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identified
A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress
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monitoring
A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.
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resolved
This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are experiencing data processing and message-sending delays
Affected: Data Processing, Message Sending
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.
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identified
The issue has been identified and we're working on a fix. Thank you for your patience.
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monitoring
A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.
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resolved
This incident has been resolved and all backlogs have been processed.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delays in message sending
Affected: Message Sending
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Our team is currently investigating an issue delaying message sending in the US and EU regions
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monitoring
A fix has been implemented and we're monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are experiencing data processing delays
Affected: Data Processing
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
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identified
We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident is resolved. Thank you for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delays processing send events in some environments
Affected: Message Sending
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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identified
We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
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monitoring
A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
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resolved
This incident has been resolved and any delays have been fully mitigated.
Excerpts are shortened. Read the full incident on Customer.io's status page.
User Interface is currently unavailable for some users in EU. Data processing delays
Affected: Data Processing, Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
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identified
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
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monitoring
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
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resolved
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
Excerpts are shortened. Read the full incident on Customer.io's status page.
User Interface is currently unavailable, data processing delays
Affected: Data Processing, Management Interface
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable. We're also looking into potential data processing delays.
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monitoring
The UI is back up and delays are actively recovering. We sincerely apologize for the inconvenience and appreciate your patience.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are currently unable to access the account Billing page in our UI
Affected: Management Interface
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investigating
We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.
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monitoring
We've identified the issue and access to the Billing page has been restored. We thank you for your patience!
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Investigating Connectivity Issues
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investigating
We are aware of an issue affecting access to our web application. Customers may encounter ERR_CONNECTION_REFUSED when attempting to access the UI. At this time, we are not aware of any impact beyond UI accessibility. Message processing and delivery continue to operate normally....
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identified
The team has identified the issue and is actively working on a fix
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monitoring
A fix has been implemented and the systems are recovering. We are monitoring UI for any other issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delays in processing requests
Affected: Data Processing, Message Sending
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investigating
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
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investigating
Identified the issue, still processing backlog
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monitoring
5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
AI Agent and LLM Campaign Actions Disruption
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investigating
We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
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identified
Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved. Thank you for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers seeing delays setting up Pipelines in new EU workspaces
Affected: Management Interface
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investigating
We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we...
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Salesforce and Hubspot syncs might be delayed for some EU customers
Affected: Data Processing
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identified
We've identified an issue affecting some EU customers' Salesforce and Hubspot syncs. Our team is working on a fix.
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monitoring
We have rolled out a fix and we're monitoring closely.
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resolved
We confirm the incident is resolved. Thank you for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customer.io UI is currently inaccessible
Affected: Management Interface
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investigating
Our team is aware of this issue and are digging into it right now. We apologize for the inconvenience and will be back with an update as soon as possible.
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monitoring
We've got a fix in place, and the UI is available once again. Thank you for your patience!
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
UI inaccessible
Affected: Management Interface
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investigating
Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.
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monitoring
A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.
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identified
Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.
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monitoring
We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.
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resolved
The issues affecting the UI have been resolved, and the system is functioning normally.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Reverse ETL Syncs not being run for some EU Customers
Affected: Data Processing
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investigating
We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.
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monitoring
A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this.
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resolved
We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)
Affected: Message Sending
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investigating
Our engineers are aware of an issue where messages may be showing as "queued". We're investigating this now. Thank you for your patience!
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identified
We've identified the issue and are working towards a resolution now.
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monitoring
We have a resolution in place and are monitoring message throughput recovery now. Thank you for your patience!
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resolved
We have confirmed that this incident is now resolved. Thank you very much for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customers in the EU region may experience delays in message sending
Affected: Message Sending
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investigating
We are currently investigating this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region may experience errors and delays
Affected: Data Collection, Data Processing, Management Interface
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identified
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!
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monitoring
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delay in Salesforce & Hubspot data-in integrations
Affected: Data Processing
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investigating
We are currently investigating an issue impacting Salesforce and Hubspot data-in integrations in the US region.
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monitoring
We have identified the issue, released a fix, and are currently monitoring integrations.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customer.io UI is currently unavailable for some customers
Affected: Management Interface
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investigating
Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!
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monitoring
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
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resolved
This incident is now resolved. Thank you for your patience and understanding!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region may experience errors and delays
Affected: Data Collection, Data Processing, Management Interface
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customer.io UI currently experiencing issues
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resolved
Customers who are currently working in our UI are likely to have seen elevated errors or loading. Our engineers are aware, investigated, and have resolved this issue. Thank you for your patience and understanding!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Unable to create event-driven campaigns
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resolved
We've identified an issue that was preventing the workflow builder from adding Event campaign triggers. This did not affect processing or deliveries for existing campaigns, only the workflow UI experience was impacted. This incident has already been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Integration Destinations UI Disruption
Affected: Management Interface
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investigating
Our team is aware of an issue affecting Integrations with destinations in EU/US. We are looking into this and gathering more details. Data import and export is still working, only the UI is effected.
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identified
The issue has been identified in the UI and a fix is being deployed.
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resolved
A fix has been deployed and the system's functionality is fully restored.
Excerpts are shortened. Read the full incident on Customer.io's status page.
EU Region API Processing Delays
Affected: Data Processing
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investigating
Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!
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investigating
We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!
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resolved
Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region may experience errors and delays
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resolved
Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.
Excerpts are shortened. Read the full incident on Customer.io's status page.
UI Errors Identified
Affected: Management Interface
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resolved
Our team identified and resolved errors impacting creating and saving campaigns, newsletters, segments in the user interface.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Domain Verification Currently Unavailable
Affected: Management Interface
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investigating
Customers are unable to add or edit unverified sending domains.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
The issue has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our US region may experience errors and delays
Affected: Data Processing, Message Sending
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identified
We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.
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monitoring
A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!
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resolved
This incident has been resolved. We greatly appreciate your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region may experience errors and delays
Affected: Data Processing, Message Sending
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identified
Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.
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monitoring
We have a resolution in place now and are continuing to monitor.
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resolved
Our engineers have resolved this issue. Thank you very much for your patience!
Excerpts are shortened. Read the full incident on Customer.io's status page.
Reverse ETL syncs may experience delays in US
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identified
A subset of customers in US may experience delays on completing reverse ETL syncs.
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monitoring
A fix has been implemented and we are monitoring.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are experiencing delays with message sending
Affected: Message Sending
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investigating
Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This issue is now resolved. We greatly appreciate your patience while we investigated.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Issue with downloading exports from our App API
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identified
Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delays with Salesforce Syncs
Affected: Data Processing
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resolved
Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customers may be impacted by data delays
Affected: Data Processing
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investigating
We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.
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investigating
We are continuing to investigate this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers are experiencing issues with saving their content
Affected: Management Interface
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investigating
Our engineers are looking into this issue now. We sincerely apologize for the inconvenience.
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identified
The issue has been identified and we're working towards a resolution now. Thank you for your patience!
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Intermittent issues loading the in-app message editor.
Affected: Management Interface
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investigating
We are currently investigating an issue preventing the in-app message editor from loading in some accounts.
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investigating
We are continuing to investigate this issue.
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resolved
The team has identified the issue and released a fix.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customers may be impacted by data delays
Affected: Data Processing, Message Sending
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investigating
We identified a recent change that might cause data delays. We are investigating.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
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postmortem
`Incident Summary ` `On December 8th, 2025, beginning at 17:38 UTC, some customers experienced delays in data processing and message delivery. Normal functionality was fully restored at 18:19 UTC, for a total duration of 41 minutes. No data was lost. ` `A failure during the...
Excerpts are shortened. Read the full incident on Customer.io's status page.
Trouble loading User Interface in some workspace
Affected: Management Interface
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investigating
We are currently investigating reports loading the User Interface (UI) in some workspaces.
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identified
The issue has been identified and a fix is being implemented.
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resolved
The team has released a fix and this incident is now resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
US infrastructure delays with a subset of deliveries sending
Affected: Message Sending
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investigating
Our team is aware of an issue with Campaign and Transactional deliveries going out. We are currently looking into this.
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identified
We identified the issue, backlog is processing now
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identified
Transactional queue backlog is process, priority queue is still ongoing
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resolved
We confirm the incident has been resolved. The system is fully operational.
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postmortem
**Duration:** 2h 14m, Nov 24 8:08 AM UTC - 10:22 AM UTC\] **Severity:** P2 **Impact:** Reduced message processing rates across US infrastructure ### What Happened On November 24th, our message rendering service experienced degraded performance during a period of high traffic....
Excerpts are shortened. Read the full incident on Customer.io's status page.
Forms submissions experiencing intermittent delays
Affected: Data Processing
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investigating
We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.
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investigating
We are continuing to investigate the issue.
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monitoring
The issue has been identified and our team is currently monitoring the service.
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resolved
The issue has now been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare
Affected: Management Interface
Names an upstream provider: Cloudflare.
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identified
Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.
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identified
During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.
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identified
The team is continuing to work towards a resolution.
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identified
Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.
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identified
We are continuing to work on a fix for this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Code Editor is freezing unexpectedly
Affected: Management Interface
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investigating
We have received reports of Code Editor emails crashing. Our team is currently investigating
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monitoring
Our team has rolled out a fix, and the Code Editor is operational.
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resolved
The issue has now been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some workspaces experiencing delays in campaign journeys and deliveries in US Data Center
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Issue preventing some workspaces from loading in the US
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some US customers may be impacted by data delays and UI errors
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delayed Workspace Performance
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Integrations pages are currently not loading
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resolved
The team has implemented a fix and this incident has now been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Intermittent loading issues in the Customer.io UI
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Delayed Workspace Performance
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Intermittent issues loading Design Studio for some of our EU customers
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resolved
This issue has now been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Twilio Templates Outage
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Issue with Design Studio
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some US customers may be impacted by data delays and UI errors
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in the US are experiencing delays
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region are experiencing delays
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region are experiencing delays
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our EU region are experiencing delays
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resolved
Our engineers identified that some customers with accounts in our EU may have experienced delays with data processing and message sending, as well as UI errors. We've identified the issue and it was resolved by ~11:20 UTC.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our US region are experiencing delays
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resolved
This incident has been resolved.
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Some customers in our US region are experiencing delays
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Customer.io's status page.
Some customers in our US region are experiencing delays
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resolved
This incident has been resolved.
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Some customers are experiencing delays with import processing
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resolved
This incident has been resolved.
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Some Data Warehouse Sync Exports are unexpectedly failing.
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resolved
The issue has been resolved. Data Warehouse Sync exports are back fully operational.
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US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to the api.
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resolved
This incident has been resolved.
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US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to the api.
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resolved
This incident has been resolved.
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User Interface experiencing troubles loading
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resolved
The incident is resolved. UI is loading correctly. Data processing as well as sending and receiving of messages was not affected during this incident.
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Customer.io UI and API issues
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resolved
The issue has been resolved.
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Customers using Google Ads Conversions pipeline may be experiencing 500 status codes.
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resolved
This incident has been resolved.
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Some customers (US Region) may have experienced timeouts when sending requests through Pipelines API
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resolved
Our engineers were alerted to an issue where some requests to our Pipelines API (US region only) may have resulted in a timeout between 14:19 UTC to 14:55 UTC. Requests that weren't successful during that time were not processed into our system and would need to be retried.
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Intermittent issues loading Customer.io User Interface
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resolved
This incident has been resolved.
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We're currently investigating an issue with password resets and invites
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resolved
Thank you for your patience. We've successfully resolved this issue; you can now reset your password again without error: https://fly.customer.io/reset_password
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Design Studio isn't loading
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resolved
The incident has been resolved and Design Studio loads correctly for all accounts.
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Some customers on the US Data Center may experience Message Delays.
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resolved
This incident has been resolved.
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Data Ingestion Degradation
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resolved
Backlog of data has been successfully processed. Services are operational.
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User Interface is degraded
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resolved
The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.
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Webhooks are delayed
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resolved
The issue has been fixed and webhooks are now functioning properly.
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We're currently investigating an issue with accessing Workspaces
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resolved
This incident has been resolved. We sincerely apologize for the inconvenience and thank you for your patience!
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Customers unable to access some parts of the Customer.io UI
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resolved
This incident has been resolved. Thank you for your patience!
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Google Ads operations delayed.
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resolved
This incident has been resolved.
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Delays in loading Account Settings for some customers
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resolved
A fix has been implemented and the issue is resolved.
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Delay in sending campaign webhooks
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resolved
Within the last hour sending campaign webhooks were delayed for some customers. We identified the issue and have resolved it.
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Investigation of Potential Service Disruptions
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resolved
This incident has been resolved.
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Google Adwords Outage
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resolved
This incident has been resolved.
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Some customers seeing issues with accessing Whatsapp Twilio Content Templates
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resolved
This incident has been resolved.
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fly.customer.io inaccessible
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resolved
A fix has been implemented and we are continuing to monitor.
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Fly (UI) is currently unavailable
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resolved
This incident is resolved. Thank you for your patience and our apologies for the inconvenience!
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Customers may experience issues accessing the UI
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resolved
This incident has been resolved.
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Delayed processing for a small proportion of customer initiated actions and data ingestion
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resolved
Monitoring indicates services are healthy. The incident is now closed.
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Some customers are experiencing an error when making edits in the Code (HTML) Editor
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resolved
This incident has been resolved.
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Delays in sending and UI experience
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resolved
The issue has been resolved.
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Issues with Design Studio - EU Region
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resolved
This incident has been resolved.
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Some workspaces may experience delays in track event processing.
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resolved
This incident has been resolved.
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API Requests Failing
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resolved
The issue has been resolved.
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Message sending delays
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resolved
This incident has been resolved.
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Account Creation Process Faulty
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resolved
This incident has been resolved.
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Account Creation Faulty
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resolved
The incident has been resolved.
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New accounts experiencing issues navigating UI
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resolved
The issue has been resolved.
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Sending Delays
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resolved
This issue is now resolved. Message sending and access to the management interface is functioning properly.
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Issues with Parcel code editor and 'Design Studio' interface
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resolved
The engineers have deployed a fix in all regions, the Parcel code editor and the 'Design Studio' should now all be fully operational.
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Investigating reports with intermittent loading of the drag-and-drop editor
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resolved
This incident has been resolved.
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We're investigating reports of unexpected changes to segment membership metrics.
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resolved
This incident has been resolved.
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Data processing in EU Region is delayed
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resolved
This incident has been resolved.
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New account and workspace creation is affected.
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resolved
Account and workspace creation are working as expected again. The incident has been resolved.
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Sending and Processing impacted for some customers in the EU Data Center
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resolved
The incident is now resolved.
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The UI is not loading for some workspaces in the EU Data Center Region
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resolved
Only the UI access was impacted — the engineers have deployed a fix.
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Some customers are seeing issues with Events created from Campaign Actions
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resolved
This incident has been resolved.
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Investigating issue loading UI
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resolved
This incident has been resolved.
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Intermittent issue creating in-app messages using Legacy in-app editor
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resolved
The incident is resolved.
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Issues saving content on the EU Data Center
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resolved
This incident has been resolved.
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Issue loading email editors and saving emails for some US customers.
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resolved
This incident has been resolved.
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Some US customers may experiece issues accessing their Workspace and message delays
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resolved
This incident has been resolved.
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Customer.io Journeys UI is not available for EU customers
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resolved
The issue is now resolved.
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Some Delays in processing data on the EU Data Center
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resolved
This incident has been resolved.
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Intermittent errors on https link tracking
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resolved
The issue has been resolved.
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Some customers are experiencing errors when previewing templates
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resolved
When viewing email templates, some customers have reported that the previews are not rendering and are showing an error message. We were able to identify the issue and have resolved it. If you are seeing any further issues, please contact our support team.
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Some customers may experience data delays
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resolved
The issue has been resolved.
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Delayed message deliveries for some EU Customers
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resolved
This incident has been resolved.
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