Hume AI

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. identified 2026-10-12 17:16 UTC

   Our documentation pages are down because one of our providers, Fern, is having an outage.

2. resolved 2026-10-12 18:00 UTC

   Issue upstream appears to be fixed.

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Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-09-19 02:10 UTC

   TTS is currently down. We have identified the issue and working on a fix.

2. investigating 2026-09-19 02:15 UTC

   TTS is back up. An underlying deployment issue prevented this service from starting correctly. The issue has been resolved.

3. resolved 2026-09-19 02:16 UTC

   The issue has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. identified 2026-07-24 13:29 UTC

   We're seeing increase error rates on EVI. We're investigating.

2. monitoring 2026-07-24 16:08 UTC

   Seeing chats recover. Monitoring over the next few hours

3. resolved 2026-07-27 21:54 UTC

   Issue was resolved.

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Failure mode: The text does not say enough to tell. Root cause: Not enough capacity for the load. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-07-11 10:47 UTC

   EVI appears to be down in a majority of cases, and TTS also appears impacted.

2. resolved 2026-07-11 17:14 UTC

   Issue seems to be resolved. We mitigated the issue by increasing capacity and adjusting timeout/retry handling to improve reliability under load. Service health was confirmed once automated checks and live sessions were consistently succeeding.

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1. identified 2026-06-08 22:40 UTC

   We identified an issue with a third-party integration and are actively working with them to remedy the issue.

2. resolved 2026-06-08 23:09 UTC

   Integration issue has been fixed.

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1. investigating 2026-06-08 22:05 UTC

   A third-party integration experienced issues, leading to failures and timeouts in our APIs.

2. resolved 2026-06-08 23:09 UTC

   We worked with the third-party provider to resolve the integration issue, restoring API availability.

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1. investigating 2026-02-15 23:26 UTC

   Seeing high error rates on TTS and EVI, seemingly due to an upstream inference provider. We are actively investigating.

2. monitoring 2026-02-15 23:53 UTC

   Service has fully recovered. The engineering team is continuing to monitor.

3. resolved 2026-02-15 23:56 UTC

   Issue was resolved

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1. identified 2026-02-11 21:05 UTC

   Certain voices are requiring data to be backfilled, which is causing excessive load on the system. A fix is currently in the works.

2. monitoring 2026-02-12 18:22 UTC

   A fix has been deployed. We're monitoring to make sure it's working as intended.

3. resolved 2026-02-12 21:31 UTC

   Everything is operating normally again. Monitoring will continue throughout the day.

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1. investigating 2026-02-09 02:17 UTC

   Multilingual transcription for EVI is currently down. Root cause is being investigated.

2. resolved 2026-02-09 19:21 UTC

   Multilingual transcription has been re-enabled. Service fully restored.

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1. investigating 2026-02-08 19:41 UTC

   Our Speech-To-Speech API is currently experiencing timeouts, resulting in failed calls. Other services appear to be unaffected.

2. resolved 2026-02-08 21:10 UTC

   An API key had expired and has been rotated. EVI appears functional again.

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1. investigating 2026-01-28 16:00 UTC

   Due to an upstream inference provider we're seeing some failed requests on EVI and TTS.

2. resolved 2026-01-28 16:27 UTC

   Issue was resolved.

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1. investigating 2025-11-25 14:59 UTC

   Degraded performance for TTS-related products

2. resolved 2025-11-25 16:47 UTC

   Issue was resolved

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Names an upstream provider: Cloudflare.

1. investigating 2025-11-18 12:10 UTC

   Most if not all Hume services are down currently due to a Cloudflare outage.

2. resolved 2025-11-18 12:21 UTC

   Cloudflare back up and Hume services are back up

3. monitoring 2025-11-18 15:12 UTC

   APIs down due to Cloudflare outage.

4. resolved 2025-11-18 21:59 UTC

   Services back up with cloudflare outage resolution.

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1. identified 2025-11-18 11:32 UTC

   Service outage for web applications identified

2. resolved 2025-11-18 14:39 UTC

   Issue was resolved

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1. identified 2025-11-08 20:28 UTC

   Internal issue found which caused requests to TTS to fail.

2. resolved 2025-11-08 20:36 UTC

   Internal issue was fixed.

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1. identified 2025-11-06 20:30 UTC

   Timeout issue in model inference causing degraded performance.

2. identified 2025-11-06 20:32 UTC

   Issue has been identified and currently being worked on.

3. monitoring 2025-11-06 21:26 UTC

   Monitoring the latency issue.

4. resolved 2025-11-06 21:43 UTC

   Issue has been resolved.

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1. monitoring 2025-11-05 04:52 UTC

   EVI and Octave services were timing out connecting to models from approximately 11 - 11:35pm EST. Issue seems resolved now, and team is monitoring

2. resolved 2025-11-05 05:06 UTC

   Latencies have returned to their normal levels and APIs operating normally.

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1. resolved 2025-10-24 21:51 UTC

   Issue was resolved.

2. investigating 2025-10-24 21:51 UTC

   Discovered an issue related to our payments service for users that have organizations enabled.

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Names an upstream provider: AWS.

1. investigating 2025-10-20 22:00 UTC

   TTS API currently impacted due to the AWS outage: https://health.aws.amazon.com/health/status We are working on bringing services back up.

2. monitoring 2025-10-20 22:54 UTC

   Actively monitored

3. monitoring 2025-10-20 23:51 UTC

   Issue resolved.

4. resolved 2025-10-21 00:20 UTC

   This has been resolved and Octave is operational.

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Names an upstream provider: AWS.

1. resolved 2025-10-20 08:20 UTC

   Application website was down as some services were impacted by a global AWS outage.

2. resolved 2025-10-23 16:03 UTC

   Issue was resolved

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1. investigating 2025-10-10 15:15 UTC

   We are investigating transient failures on the TTS service

2. resolved 2025-10-10 15:30 UTC

   The team identified the issue related to audio decoding from the Octave model and has deployed a fix.

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1. investigating 2025-10-09 17:52 UTC

   We're actively investigating an outage affecting both EVI and Octave

2. resolved 2025-10-09 20:15 UTC

   High load on the service caused high queue times and failures for both EVI and Octave models. This has been resolved and the team is monitoring the fix.

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1. investigating 2025-10-07 01:10 UTC

   An outage with a downstream provider is impacting Octave and EVI.

2. resolved 2025-10-07 01:33 UTC

   EVI and Octave are operational.

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1. investigating 2025-09-30 04:26 UTC

   We're seeing increased error rates on Voice Cloning

2. resolved 2025-09-30 04:51 UTC

   False Alarm: no downtime

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1. identified 2025-09-26 01:07 UTC

   Long wait times on expression measurement due to load.

2. resolved 2025-09-26 09:08 UTC

   Issue was resolved.

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