Infobip

Affected: Vietnam, Vietnam, Vietnam, Vietnam

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. identified 2026-10-20 12:52 UTC

   We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses. The issue has been identified and we are working towards a resolution. We will keep you posted...

2. identified 2026-10-20 13:48 UTC

   We are continuing to work on a fix for this issue, further updates will follow.

3. identified 2026-10-20 19:54 UTC

   We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.

4. identified 2026-10-21 03:02 UTC

   We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.

5. resolved 2026-10-21 06:42 UTC

   The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-20 03:52 UTC

   We experienced a service degradation affecting SMS, MMS, Email, RCS, WhatsApp and Viber messaging in the United States data center. During the incident timeframe, client's may have observed delayed message processing across those services. Our dedicated engineering team is...

2. resolved 2026-10-20 04:09 UTC

   The issue has been successfully resolved, and the service is once again fully operational. Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53 Impact: The incident caused delays in inbound message processing.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United States, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-19 23:02 UTC

   We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US. Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible. Impact:...

2. investigating 2026-10-20 00:13 UTC

   We are continuing to investigate this issue.

3. resolved 2026-10-20 00:40 UTC

   The incident has been resolved. Start time (UTC): 19-10-2026 17:00 End time (UTC): 20-10-2026 00:30 Impact: Message submission and processing failures

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-19 08:52 UTC

   We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19...

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Affected: Colombia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-16 07:43 UTC

   We experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail. Start (UTC): 16-10-2026 05:02 End (UTC): 16-10-2026 05:09 Impact: During this period, you may have experienced unsuccessful call attempts.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-08 06:28 UTC

   We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.

2. resolved 2026-10-08 07:03 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations. Start (UTC): 08 October 2026 06:01...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Brazil, Brazil, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, Canada, Great Britain, Great Britain, Great Britain, EU Region-locked, Global (Europe), India, India, India, Global (Europe), India, Indonesia, Indonesia, Indonesia, Great Britain, Indonesia, Hong Kong, Mexico, Mexico, Mexico, Mexico, India, Pakistan, Pakistan, Pakistan, Pakistan, Indonesia, Qatar, Qatar, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Saudi Arabia, Malaysia, Saudi Arabia, Turkey, Turkey, Turkey, Singapore, Mexico, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, Pakistan, United States, United States, United States, United States, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-07 07:28 UTC

   We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.

2. investigating 2026-10-07 07:52 UTC

   We are continuing to investigate this issue.

3. identified 2026-10-07 08:20 UTC

   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

4. resolved 2026-10-07 08:53 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-03 13:16 UTC

   We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

2. resolved 2026-10-03 13:39 UTC

   The connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We apologize for any inconvenience caused.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 12:14 UTC

   We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start (UTC): 01 October 2026 11:21 End (UTC): 01 October 2026 11:48...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, Global (Europe), India, India, India, India, India, India, Pakistan, Pakistan, Pakistan, Pakistan, Saudi Arabia, Saudi Arabia, Saudi Arabia, Saudi Arabia, Saudi Arabia, United Arab Emirates, Pakistan, Saudi Arabia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-09-25 12:56 UTC

   We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others....

2. resolved 2026-09-25 13:09 UTC

   This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. The issue...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-09-19 13:51 UTC

   We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.

2. resolved 2026-09-19 14:12 UTC

   The issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing WhatsApp templates

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan, Pakistan

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-09-17 15:31 UTC

   We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

2. monitoring 2026-09-17 17:18 UTC

   We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next...

3. resolved 2026-09-17 17:55 UTC

   The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, EU Region-locked

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-09-15 13:18 UTC

   We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on...

2. resolved 2026-09-15 13:45 UTC

   The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-11 10:50 UTC

   We had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center. The incident affected several Conversations-related features, including SLA updates, workflows, auto-assignment, filters, and search. Customers may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United Arab Emirates

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-09-10 10:26 UTC

   We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.

2. investigating 2026-09-10 11:00 UTC

   WhatsApp traffic processed in the United Arab Emirates may experience rejections. We are continuing to investigate the issue, more details will follow.

3. identified 2026-09-10 12:01 UTC

   The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.

4. resolved 2026-09-10 12:15 UTC

   The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC):...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 05:29 UTC

   We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08 September 17:39 Impact: During this period, you may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Qatar, United Arab Emirates, United States

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-09-08 12:43 UTC

   We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step. Our teams are currently investigating the issue, and further updates will follow

2. resolved 2026-09-08 13:04 UTC

   The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-09-04 15:58 UTC

   We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as...

2. investigating 2026-09-04 16:00 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-04 16:40 UTC

   We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon...

4. monitoring 2026-09-04 17:21 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-09-04 18:29 UTC

   This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, Global (Europe), India, Indonesia, Pakistan, Saudi Arabia, United Arab Emirates, United States

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-09-04 11:14 UTC

   We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery. Please note that our designated engineering team is investigating, and we will update you as soon as we...

2. investigating 2026-09-04 11:47 UTC

   We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.

3. investigating 2026-09-04 12:43 UTC

   We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.

4. resolved 2026-09-04 13:07 UTC

   This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-02 08:16 UTC

   We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal. Start (UTC): 26 August 2026 09:25 End (UTC): 01 September 2026 14:00 Impact: newly created Self-Service accounts...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia, Saudi Arabia

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 09:03 UTC

   This is to raise awareness that during the period below, you may have experienced difficulties when attempting to log in and use our Customer Portal. Start (UTC): 1 August 2026 08:02 End (UTC): 1 August 2026 08:05 Impact: The Customer Portal and services accessed via it, as...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. identified 2026-08-28 11:57 UTC

   We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message...

2. identified 2026-08-28 12:30 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2026-08-28 12:45 UTC

   The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-08-27 16:10 UTC

   We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.

2. identified 2026-08-27 16:31 UTC

   The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.

3. resolved 2026-08-27 17:01 UTC

   The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-27 00:48 UTC

   We experienced a service degradation affecting Apple Messaging, Email, MAM, RCS, SMS, Telegram, Voice, WhatsApp, and SMPP services in multiple data centers, which caused delays in traffic processing for these channels. Start (UTC): 26-08-2026 21:02 End (UTC): 26-08-2026 22:12...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-08-26 11:41 UTC

   We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.

2. identified 2026-08-26 11:59 UTC

   We have identified the root cause of the issue and mitigation steps are being rolled out. Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API...

3. monitoring 2026-08-26 12:22 UTC

   A fix has been implemented and we are currently monitoring results. We will keep you posted with further confirmation.

4. resolved 2026-08-26 12:56 UTC

   The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), United States, Global (Europe), United States, United States, United States, United States, United States, United States, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-08-26 09:03 UTC

   We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing. The issue is being actively investigated and we will post further...

2. investigating 2026-08-26 09:08 UTC

   Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location. We will keep you posted with further updates as the investigation progresses.

3. resolved 2026-08-26 09:19 UTC

   The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Great Britain, Great Britain, Great Britain, Great Britain

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-08-24 18:52 UTC

   We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push...

2. resolved 2026-08-24 19:05 UTC

   The issue has been successfully resolved, and the service is once again operating normally. During the incident, you may have experienced delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may have been delayed or...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-20 07:49 UTC

   This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast. Our team is already working on this case, and more information will follow once it is available.

2. resolved 2026-08-20 08:23 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-20 04:45 UTC

   This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page. Our team is already working on this case, and more information will follow once it is available.

2. resolved 2026-08-20 04:55 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-20 02:36 UTC

   This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.

2. investigating 2026-08-20 03:15 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-20 03:52 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data...

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-08-15 11:15 UTC

   We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the...

2. resolved 2026-08-15 12:22 UTC

   The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-15 03:42 UTC

   This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our...

2. investigating 2026-08-15 03:56 UTC

   Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

3. investigating 2026-08-15 04:27 UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

4. investigating 2026-08-15 04:57 UTC

   Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

5. investigating 2026-08-15 05:28 UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

6. monitoring 2026-08-15 05:38 UTC

   A fix has been implemented, and we are monitoring the situation with the impacted services.

7. resolved 2026-08-15 05:52 UTC

   The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan, Pakistan, Indonesia, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-14 10:01 UTC

   This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our...

2. investigating 2026-08-14 10:23 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-14 10:45 UTC

   The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-08-13 09:54 UTC

   We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is...

2. identified 2026-08-13 10:16 UTC

   Improvements are observed while we continue to assess the situation.

3. monitoring 2026-08-13 10:32 UTC

   Observed improvements have led to a stabilized and operational state that is, for now, being monitored.

4. resolved 2026-08-13 11:06 UTC

   The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on...

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Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-08-10 11:36 UTC

   This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as...

2. investigating 2026-08-10 12:04 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-10 12:26 UTC

   The incident has been resolved. Start (UTC): 10 August 2026 11:13 End (UTC): 10 August 2026 11:49 Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-08-10 10:13 UTC

   We are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next...

2. resolved 2026-08-10 10:26 UTC

   The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending...

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Affected: EU Region-locked, EU Region-locked, Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-08-05 08:18 UTC

   We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is...

2. resolved 2026-08-05 08:39 UTC

   This is to inform you that the incident has been resolved. During the incident timeframe, customers utilizing the Email and Agent OS services may have experienced issues with processing traffic. Additionally, usage through other products such as Conversations was also impacted....

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Affected: Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-08-03 12:46 UTC

   We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

2. resolved 2026-08-03 13:11 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 August 12:33 End (UTC): 03 August 13:05 Impact: The users might not have been able to load the list of Broadcast templates and campaigns in Customer Portal

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Affected: India, India, India, India, India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. identified 2026-07-31 18:31 UTC

   We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.

2. identified 2026-07-31 19:20 UTC

   We are continuing to investigate this issue.

3. resolved 2026-07-31 19:34 UTC

   The issue has been successfully resolved, and the service is once again fully operational. Start: 31 July 2026 17:29 UTC End: 31 July 2026 19:29 UTC Impact: The incident caused delays in inbound message processing.

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Affected: Brazil, Brazil, Brazil, EU Region-locked, Global (Europe), Global (Europe), Brazil, Brazil, Brazil, Canada, Canada, Brazil, EU Region-locked, EU Region-locked, Global (Europe), EU Region-locked, Global (Europe), Great Britain, EU Region-locked, EU Region-locked, EU Region-locked, Canada, EU Region-locked, Colombia, Global (Europe), Global (Europe), Global (Europe), Great Britain, India, Global (Europe), Global (Europe), Global (Europe), Pakistan, Global (Europe), EU Region-locked, India, Great Britain, United States, Great Britain, India, Indonesia, Great Britain, Great Britain, India, Great Britain, Global (Europe), Indonesia, India, Hong Kong, Indonesia, Hong Kong, Hong Kong, Indonesia, Hong Kong, Indonesia, India, India, India, Pakistan, Great Britain, India, Hong Kong, Indonesia, Indonesia, Indonesia, Pakistan, Pakistan, Pakistan, Qatar, Qatar, Indonesia, India, Malaysia, Saudi Arabia, Malaysia, United Arab Emirates, Japan, Qatar, Qatar, Qatar, Malaysia, Saudi Arabia, Saudi Arabia, Turkey, Malaysia, United States, Japan, Saudi Arabia, Indonesia, Turkey, Turkey, United Arab Emirates, Pakistan, Pakistan, Singapore, Malaysia, United Arab Emirates, United Arab Emirates, United Arab Emirates, United States, Pakistan, Pakistan, Qatar, Qatar, United States, United States, Saudi Arabia, United States, Saudi Arabia, Pakistan, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Singapore, Singapore, Saudi Arabia, Singapore, Singapore, South Africa, Singapore, Turkey, South Africa, South Africa, United Arab Emirates, Turkey, South Africa, Turkey, Sri Lanka, United States, United Arab Emirates, Turkey, United Arab Emirates, Turkey, United States, United Arab Emirates, United States, Ukraine, United States, Vietnam, United Arab Emirates, Vietnam, Vietnam, United States

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. identified 2026-07-23 15:39 UTC

   We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as...

2. resolved 2026-07-23 15:50 UTC

   The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period,...

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Affected: Brazil, Global (Europe), India, Indonesia, Pakistan, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-07-16 14:51 UTC

   We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted. We are working on a resolution and will provide updates as the situation develops.

2. investigating 2026-07-16 14:53 UTC

   We are continuing to investigate this issue.

3. resolved 2026-07-16 15:19 UTC

   This incident has been resolved. Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01 Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured...

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-07-15 16:02 UTC

   We experienced an issue affecting SMS and Number Lookup services across Multiple Locations. During the specified period, part of Infobip customers may have experienced issues with termination of SMS traffic and Number Lookup requests towards certain carriers. Our core SMS...

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Affected: Great Britain, Hong Kong, Indonesia, Malaysia, Pakistan, Saudi Arabia, South Africa, Turkey, United Arab Emirates

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-07-15 10:01 UTC

   We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below. During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-07-14 20:55 UTC

   We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the...

2. identified 2026-07-14 22:49 UTC

   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

3. resolved 2026-07-14 23:38 UTC

   This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: A human mistake during operations. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-07-14 13:20 UTC

   We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf You may experience delays in traffic processing, increased accept latency, messages...

2. resolved 2026-07-14 14:16 UTC

   The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo....

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Affected: India, India, India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-07-14 08:33 UTC

   We experienced a service degradation affecting RCS, SMS, and WhatsApp over API services in the India data center, which caused delays in traffic processing and intermittent 503 errors. Start (UTC): 14 July 2026 06:07 End (UTC): 14 July 2026 06:10 Impact: Delays in processing and...

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Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-07-09 10:19 UTC

   We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

2. investigating 2026-07-09 11:01 UTC

   The team is still investigating this issue. We'll continue sharing updates.

3. resolved 2026-07-09 12:30 UTC

   The issue has been successfully resolved and the service is once again operational. Some sender might not have been able receive inbound messages. Start (UTC): 09 July 2026 08:22 End (UTC): 09 July 2026 11:49 Impact: Some sender might not have been able receive inbound messages.

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Affected: Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-07-02 19:39 UTC

   We are currently experiencing a general connectivity degradation at the Pakistan data center. Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include...

2. identified 2026-07-02 20:10 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-02 20:19 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-02 20:35 UTC

   The incident has been resolved. Start (UTC): 02 July 2026 13:03 End (UTC): 02 July 2026 19:54 Impact: Clients may have experienced intermittent issues or degraded performance when using services hosted or routed through Pakistan, including Portal, Email, Voice, WhatsApp, and...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-07-01 05:09 UTC

   We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API. Our team is actively investigating the issue and will provide further updates as soon as they become...

2. monitoring 2026-07-01 05:44 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-01 05:49 UTC

   The issue has been successfully resolved, and the service is once again fully operational. During the incident, you may have experienced issues in sending push notifications through API. Start time (UTC): 01-07-2026 03:33 End time (UTC): 01-07-2026 05:30 Impact: Clients are not...

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Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-06-30 09:10 UTC

   We are currently experiencing an issue with our SMPP service at India data center. Our clients may notice an issue with establishing SMPP bind. Our team is working on resolving the issue, more details will be shared in the next update.

2. investigating 2026-06-30 09:29 UTC

   We are continuing to investigate this issue.

3. resolved 2026-06-30 09:40 UTC

   The incident has been resolved. Start (UTC): 30 June 2026 07:10 End (UTC): 30 June 2026 09:37

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-06-30 08:01 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with portal access. Start (UTC): 30 June 2026 07:22 End (UTC): 30 June 2026 07:49 Impact: Customer portal access

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-06-29 15:00 UTC

   The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers. Start: 29 June 2026 14:20 UTC End: 29 June 2026 14:53 UTC Impact: The incident caused a general degradation...

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-06-25 13:25 UTC

   This is to inform you that the incident has been resolved and all affected services have been restored to full functionality. Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on...

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-06-24 17:04 UTC

   The issue affecting Moments Services has been successfully resolved and the product is once again fully operational. Start: 24 June 2026 12:46 UTC End: 24 June 2026 16:37 UTC Impact: The incident caused a general degradation of the Moments service, resulting in delayed...

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1. resolved 2026-06-21 20:27 UTC

   The issue has been successfully resolved and the service is once again fully operational. We had experienced degradation of our Customer Portal in all of our Data Centers. Start: 21 June 2026 18:55 UTC End: 21 June 2026 19:53 UTC Impact: You may have experienced issue to log in...

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1. resolved 2026-06-18 13:11 UTC

   The issue has been successfully resolved and the service is once again operational. Difficulties reaching our Voice service and failing calls could have been observed during the below-specified timeframe. Start (UTC): 18 June 2026 12:37 End (UTC): 18 June 2026 13:05 Impact:...

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1. resolved 2026-06-19 12:50 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 June 2026 07:29 End (UTC): 19 June 2026 11:37 Impact: You might have experienced delays in processing of WhatsApp traffic

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1. resolved 2026-06-17 13:42 UTC

   The issue has been successfully resolved and the service is once again operational. It affected some Broadcast campaigns as they would fail immediately after launch without sending the traffic. Start (UTC): 16 June 07:12 End (UTC): 17 June 12:35 Impact: Broadcast campaigns might...

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1. resolved 2026-06-12 17:42 UTC

   We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational. Start (UTC): 12 June 2026, 13:34 End (UTC): 12 June 2026, 17:26 Impact: You may...

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1. resolved 2026-06-11 13:44 UTC

   We experienced an issue with the People API on the following timestamps: Start (UTC): 11-06-2026 12:29 End (UTC): 11-06-2026 12:52 Impact: During this period, you may have experienced Error 500 being returned on People API requests. Other services interacting with the People API...

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1. resolved 2026-06-10 12:27 UTC

   The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing. Start (UTC): 09 June 2026 14:01 UTC End (UTC): 10 June 2026 11:58 UTC Impact: Auto‑Assignment and Capacity in...

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1. resolved 2026-06-06 22:14 UTC

   The issue has been successfully resolved and the service is once again operational. The reason was a network issue thus affecting all services. Start (UTC): 06 June 20:11 End (UTC): 06 June 21:48 Impact: You may have experienced degraded performance on all services.

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1. resolved 2026-05-26 11:46 UTC

   The issue with the Advanced Analytics service hosted in our EU region‑locked data center has been resolved. During the timeframe below, you may have experienced issues with loading Analytics dashboards and viewing the data. Start time (UTC): 26 May 2026 11:02 End time (UTC): 26...

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1. resolved 2026-05-25 12:00 UTC

   We want to inform you that the previously reported degradation affecting the Conversations service has been resolved. During the timeframe listed below, users may have experienced difficulties with Conversation statuses, which may not have been updated or updated with delays in...

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1. resolved 2026-05-22 12:47 UTC

   We want to inform you that the previously reported degradation affecting the WhatsApp template management service has been resolved. During the timeframe listed below, users may have experienced difficulties with creating, updating, and fetching WhatsApp templates via the HTTP...

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1. resolved 2026-05-22 04:12 UTC

   The issue has been successfully resolved, and RCS service is again operational. Start (UTC): 30 April 2026 03:58 End (UTC): 22 May 2026 02:50 Impact: Clients may have experienced RCS delivery issues towards the Vodafone network in India

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1. resolved 2026-05-19 11:12 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 16 May 03:00 End (UTC): 19 May 11:08 Impact: The users might have experienced issues with accessing, creating and modifying WhatsApp Flows.

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1. resolved 2026-05-18 12:30 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 May 2026 11:14 End (UTC): 18 May 2026 12:21 Impact: Add-Funds page unavailable (error 404 reverted)

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1. resolved 2026-05-12 19:21 UTC

   The issue has been successfully resolved, and the service is once again operational. Start (UTC): 12 May 2026 17:09 End (UTC): 12 May 2026 19:04 Impact: Customers in the UAE, South Africa, and Pakistan regions may have experienced delays, missing messages, or errors on SMS,...

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1. resolved 2026-04-28 08:53 UTC

   The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.

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1. resolved 2026-04-27 07:36 UTC

   The incident has been resolved. Start (UTC): 27 April 2026 07:07 End (UTC): 27 April 2026 07:34 Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.

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1. resolved 2026-04-26 10:08 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the incident, you may have encountered 5xx errors when accessing the HTTP API SMS endpoints. Start (UTC): 26 April, 08:48 End (UTC): 26 April, 09:51 Impact: Problems with the HTTP API SMS...

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1. resolved 2026-04-24 10:36 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident period, you might have experienced 5xx errors when calling HTTP API SMS endpoints. Start (UTC): 24 April 08:55 End (UTC): 24 April 10:00 Impact: Issue with HTTP API SMS...

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1. resolved 2026-04-22 12:31 UTC

   The issue has been successfully resolved and the service is once again operational. You might had experienced delayed processing of message traffic and issue with API call execution from Flows. Start (UTC): 22 April 2026 11:25 End (UTC): 22 April 2026 11:47 Impact: Delayed...

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1. resolved 2026-04-20 16:02 UTC

   You may have encountered delays with SMS RCS and Email. Messages experienced latency during the affected period. Timeline: Start (UTC): 20 April 2026 - 14:27 End (UTC): 20 April 2026 - 14:43 Impact: During this period, you may have experienced delays in the processing of Email,...

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1. resolved 2026-04-15 07:04 UTC

   We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026...

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1. resolved 2026-04-14 11:37 UTC

   We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also...

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1. resolved 2026-04-14 09:09 UTC

   The issue has been successfully resolved and the service is once again operational. During this time, you may have experienced successful payments remaining in “In progress” status, with balances and invoices not immediately updated in the Customer Portal. Please note that no...

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1. resolved 2026-04-14 08:51 UTC

   The issue has been successfully resolved and the service is once again operational. During the incident, users may have experienced failed login attempts after entering the 2FA verification code. Start (UTC): 14 April 2026 05:21 End (UTC): 14 April 2026 08:03 Impact: Users were...

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1. resolved 2026-04-13 11:47 UTC

   The incident has been resolved. During the incident timeframe, you may have experienced delays in the delivery of inbound traffic as well as delays in delivery reports across multiple services hosted on our Global (Europe) data centers. Start (UTC): 13 April 2026 09:24 End...

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1. resolved 2026-04-08 13:19 UTC

   This is to inform you that the previously reported issues affecting the RCS template service across multiple data center locations have now been resolved. Start (UTC): 07 April 2026 06:10 End (UTC): 08 April 2026 10:57 Impact: Clients may encounter difficulties when working with...

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1. resolved 2026-04-07 17:01 UTC

   The incident has been resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20 Impact: During the specified timeframe, you may have experienced delays in traffic processing. Traffic was accepted but routed with delay.

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1. resolved 2026-04-02 12:19 UTC

   This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with launching created campaigns. Start (UTC): 02 April 2026 07:52 End (UTC): 02 April 2026 12:04 Impact:...

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1. resolved 2026-03-31 12:30 UTC

   This is to inform you that the previously reported degradation affecting multiple services, including SMS, Email, and WhatsApp, hosted in our United States data center, has been resolved. During the timeframe below, you may have experienced processing difficulties and delays...

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1. resolved 2026-03-26 15:45 UTC

   This is to inform you that the issue with the delays in receiving emails sent to the infobip.com domain have been resolved. Our engineering team has implemented all the necessary mitigating actions, and the incoming email flow has been fully restored.

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1. resolved 2026-03-21 08:44 UTC

   This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with Broadcast campaign processing within the Moments module. Start (UTC): 21 March 2026, 07:12 End (UTC): 21...

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1. resolved 2026-03-20 08:28 UTC

   This is to inform you that we experienced a degradation of our Broadcast service across multiple locations. You may have encountered issues accessing the Broadcast and Templates sections within the Moments in the Customer Portal, as they were not available in the navigation bar....

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1. resolved 2026-03-20 01:03 UTC

   Dear Customer, The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 19 March 2026 21:11 End (UTC): 20 March 2026 00:22 Impact: Customers...

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1. resolved 2026-03-18 10:56 UTC

   The incident has been resolved. Start (UTC): 18 March 2026 10:25 End (UTC): 18 March 2026 10:48 Impact: Connectivity issues

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1. resolved 2026-03-14 22:28 UTC

   Dear Customer, The issues with the Online Payments through Portal have been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally.

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1. resolved 2026-03-12 13:02 UTC

   The issue has been successfully resolved and the service is once again operational. We experience issues with 2FA service affecting 2FA codes generation and delivery. Start (UTC): 12 March 12:19 End (UTC): 12 March 12:37 Impact: 2FA codes for logging in to Customer Portal might...

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1. resolved 2026-03-10 15:42 UTC

   We had experienced delays and issues with message processing in our Global (Europe) data center. Delivery receipts for messages sent over Email, SMS, Voice, and WhatsApp channels may have been delayed. The origin of the issue was identified; the queue system reached its capacity...

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1. resolved 2026-03-05 14:33 UTC

   Dear Customer, The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 05 March 2026 13:10 End (UTC): 05 March 2026 14:07 Impact:...

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1. resolved 2026-03-03 13:05 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 March 10:26 End (UTC): 03 March 12:55 Impact: Customer Portal 2FA service issues

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1. resolved 2026-02-26 19:15 UTC

   The Issue has been Successfully resolved, and noted services are operational once more. During the time noted, experienced delays and expiry of traffic may have been noted. Start: 26 February 2026 - (UTC) 16:01 End: 26 February 2026 - (UTC) 18:45 Impact: WhatsApp messaging...

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1. resolved 2026-02-25 11:00 UTC

   This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues and delay in processing of...

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1. resolved 2026-02-25 11:03 UTC

   The incident has been resolved. Start (UTC): 25 February 2026 10:04 End (UTC): 25 February 2026 10:47 Impact: Incoming traffic was not processed correctly due to an issue with senders. This caused issues with Answers service. Also, users could not select senders when creating...

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1. resolved 2026-02-20 12:43 UTC

   The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session. Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a...

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1. resolved 2026-02-18 14:28 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 11:02 End (UTC): 18 February 14:18 Impact: multiple channels and products affected

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1. resolved 2026-02-18 09:31 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 2026 8:00 End (UTC): 18 February 2026 9:25 Impact: delays in message processing and issues with persons Flow entering

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1. resolved 2026-02-12 03:19 UTC

   The incident has been resolved and the Broadcast service is again fully operational. During the specified timeframe, you may had experienced failure in uploading recipient file on Broadcast Start (UTC): 12 February 2026 02:00 End (UTC): 12 February 2026 02:43 Impact: Failure on...

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1. resolved 2026-02-05 21:06 UTC

   This is to inform you that we experienced an incident that affected multiple services on our India, Indonesia and United States data centres. Our clients may have noticed issues while using the portal and its services and receive errors while trying to access the Conversations...

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1. resolved 2026-02-05 11:13 UTC

   This is to inform you that we experienced an incident that affected multiple services on our India data center. Our clients may have noticed issues while sending SMS and WhatsApp messages over HTTP API endpoints and issues when logging in to Customer Portal. Start (UTC): 05...

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1. resolved 2026-02-05 09:07 UTC

   This is to inform you that we experienced an incident affecting Conversations and Answers services on our United States data center. Our clients may have observed delay with message processing in Conversations and Answers services. The issue has been resolved. Start (UTC): 05...

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1. resolved 2026-02-05 06:36 UTC

   This incident has been resolved. Start time (UTC): 5 February 2026, 04:30 End time (UTC): 5 February 2026, 05:50 Impact: Users may have experienced issues accessing the portal, and failures in message processing for SMS and voice traffic.

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1. resolved 2026-02-02 19:02 UTC

   Dear Customer, The issue that was affecting Customer Portal log-in, as well as overall traffic processing across multiple channels on the Global (Europe) data center, which resulted in delays and affected access to the portal’s white-label and Flows views, has now been resolved....

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1. resolved 2026-01-30 12:05 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 30 January 2026 11:37 End (UTC): 30 January 2026 12:04 Impact: Campaign service slowness

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1. resolved 2026-01-27 13:18 UTC

   The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them. Start (UTC): 27 January 10:47 End (UTC): 27 January 13:14 Impact: The issue affected...

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1. resolved 2026-01-23 10:06 UTC

   Our team identified the issue, and the fix has been deployed. Service is now fully operational. Start (UTC): 23-01-2026 09:37 End (UTC): 23-01-2026 09:59 Impact: Loading of Conversations service

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1. resolved 2026-01-22 03:39 UTC

   The issue has been successfully resolved, and the service is once again operational. Messages are now being processed in a timely manner. Start (UTC): 22 January 2026 00:13 End (UTC): 22 January 2026 00:43 Impact: Delays in message processing.

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1. resolved 2026-01-19 16:53 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 19 January 06:58 End (UTC): 19 January 16:15 Impact: You might have experienced delays in WhatsApp outbound messages delivery.

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1. resolved 2026-01-14 13:33 UTC

   The issue has been successfully resolved and the service is once again operational. The issue was caused by a network issue thus affecting all services. Start (UTC): 14 January 12:18 End (UTC): 14 January 13:16 Impact: Network issue affecting all services.

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1. resolved 2026-01-07 20:04 UTC

   The issue has been resolved, and the service is now operational. Start (UTC): 07 January 2026, 09:35 End (UTC): 07 January 2026, 19:18 Impact: During this period, you may experience delays in the web interface when checking Brands and Campaigns, as well as 500 error responses...

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1. resolved 2025-12-30 21:13 UTC

   We experienced a degradation in our Global Europe data center that affected WhatsApp Templates functionality, which caused issues when consulting WhatsApp templates During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and...

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1. resolved 2025-12-24 19:59 UTC

   The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have observed issues using Broadcasts services and campaigns. Start (UTC): 24 December 10:25 End (UTC): 24 December 19:30 Impact: Broadcast service issues

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1. resolved 2025-12-23 11:34 UTC

   This is to inform you that we have experienced issues with our API service on the India data centre. Start (UTC): 23 December 2025 08:30 End (UTC): 23 December 2025 09:48 Impact: We experienced increased latency when processing requests, and some requests timed out. The issue...

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1. resolved 2025-12-20 13:23 UTC

   This is to inform you that we experienced a service degradation affecting Email, Facebook Messenger, Mobile push and In-app messages, OMNI, RCS, SMS, Voice and Whatsapp messages in the Turkey data center. Also, our clients might have encountered issues while logging in to...

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1. resolved 2025-12-19 13:28 UTC

   The issue has been successfully resolved and the service is once again operational. The issue affected specific WhatsApp templates endpoint. Start (UTC): 19 December 12:16 End (UTC): 19 December 13:07 Impact: The endpoint /whatsapp/2/senders/(sender)/templates reverted error 500

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1. resolved 2025-12-17 13:25 UTC

   We experienced a degradation of our Broadcast service on Customer Portal. Our clients might have observed that file uploading within Broadcast service was failing. The service was returning an error "Something went wrong, please contact the support". Start (UTC): 17 December...

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1. resolved 2025-12-16 07:02 UTC

   This incident has been resolved. Start time (UTC): 16 December 2025 02:04 End time (UTC): 16 December 2025 06:10 Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.

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1. resolved 2025-12-06 09:31 UTC

   We had experienced issues affecting our WhatsApp service hosted at the Global (Europe) location. During the incident timeframe, WhatsApp outbound and inbound traffic may have experienced delayed processing, in some cases leading to expiry if messages had short validity period...

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1. resolved 2025-12-01 16:22 UTC

   The noted incident which affected Viber Inbound messages with media has now been resolved. Start: 01 December 2025 12:49 UTC End: 01 December 2025 14:41 UTC

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1. resolved 2025-12-01 14:20 UTC

   The incident affecting inbound Viber messages with media has been resolved. Start: 01 December 2025 13:12 UTC End: 01 December 2025 13:54 UTC

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1. resolved 2025-11-24 15:22 UTC

   We experienced an issue in our Saudi Arabia data center that affected LiveChat and Conversations functionality. The incident has been fully resolved, and all services are now operating normally. During the impacted period, customers may have encountered difficulties starting new...

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1. resolved 2025-11-18 14:23 UTC

   The issue has been resolved and www.infobip.com is now fully available.

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1. resolved 2025-11-17 18:53 UTC

   The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have experienced errors while attempting to login to Portal using 2FA authentication. Start (UTC): 17 November 2025 14:26 End (UTC): 17 November 2025 17:54...

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1. resolved 2025-11-14 13:57 UTC

   The issue with template status updates between our Portal and Meta is now resolved. Newly created templates will receive proper status updates and can be selected and used for messaging via the Customer Portal interface. We are working to update the statuses of templates created...

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1. resolved 2025-11-13 10:43 UTC

   The issue has been successfully resolved and the service is once again operational. Start time (UTC): 13 November 2025 08:32 End time (UTC): 13 November 2025 10:13 Impact: During this period clients may have experienced limited use capabilities of AI assistant with active...

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1. resolved 2025-11-13 06:33 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 13 November 2025 00:40 End (UTC): 13 November 2025 06:32 Impact: During this period, you may experience errors while trying to register a template over the portal, as well as 5xx...

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1. resolved 2025-11-10 17:02 UTC

   We experienced a service degradation affecting WhatsApp templates services over multiple datacenters, which caused issues when creating WhatsApp Templates. Start time (UTC): 10-11-2025 13:40 End time (UTC): 10-11-2025 15:33 Impact: During this period, you may have experienced...

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1. resolved 2025-11-07 16:32 UTC

   We experienced a service degradation affecting WhatsApp templates services in the Global (Europe) datacenter, which caused issues when checking WhatsApp Templates. Start (UTC): 07-11-2025 16:04 End (UTC): 07-11-2025 16:32 Impact: During this period, you may have experienced...

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1. resolved 2025-11-06 13:27 UTC

   The issue has been successfully resolved and the service is once again operational.

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1. resolved 2025-11-04 06:15 UTC

   The issue has been successfully resolved, and the services are once again operational. Start time (UTC): 04 November 2025 02:24 End time (UTC): 04 November 2025 05:41 Impact: During the incident period, you may have experienced difficulties processing traffic across our Email,...

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1. resolved 2025-11-03 22:32 UTC

   The issue has been successfully resolved, and the service is now operational again. Start time (UTC): 03 November 2025 19:56 End time (UTC): 03 November 2025 21:24 Impact: During the specified timeframe, you may have experienced issues with SMS API traffic, 2FA API via both...

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1. resolved 2025-11-03 18:37 UTC

   The issue has been successfully resolved, and the service is now operational again. Start time (UTC): 03-11-2025 15:06 End time (UTC): 03-11-2025 17:22 Impact: You may have experienced issues with the Customer Portal and delays in Answers, Conversations, Email, Facebook,...

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1. resolved 2025-10-31 12:57 UTC

   The degradation has been successfully resolved and the service is once again fully operational. During the incident time-frame you may have noticed an increase of "TEMP_REJECTION" error responses to your email validation service submissions. Start (UTC): 30 October 16:54 (UTC)...

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1. resolved 2025-10-28 15:04 UTC

   We experienced a service degradation affecting Email, RCS, MMS, SMS, and WhatsApp services in the United States data center, which caused delays in traffic processing for these channels. Start (UTC): 27-10-2025 14:58 End (UTC): 27-10-2025 22:28 Impact: During this period, you...

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1. resolved 2025-10-23 06:41 UTC

   The issue has been successfully resolved and the service is once again operational. Start time (UTC): 23 October 2025 04:10 End time (UTC): 23 October 2025 06:30 Impact: During the incident period, you may have noticed latency in processing traffic.

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1. resolved 2025-10-22 11:25 UTC

   This is to inform you that we had experienced issues with Conversations service on Indonesia data center. You might have noticed delays in the functionality of Conversations, namely on All Work and Analytics pages and the functionality of automated actions. The issue has been...

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1. resolved 2025-10-22 10:53 UTC

   The issue has been successfully resolved and the service is once again operational. You may have experienced delays or failures in retrieving and processing voice recordings for the Global (Europe) data center. Start (UTC): 22 October 08:10 End (UTC): 22 October 10:17 Impact:...

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1. resolved 2025-10-21 14:53 UTC

   The issue has been successfully resolved, and the degradation with LiveChat service has been resolved. Start (UTC): 21 October 2025 13:04 End (UTC): 21 October 2025 13:53 Impact: During this period, customers may have issues accessing the widget.

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1. resolved 2025-10-21 04:30 UTC

   This incident has been resolved. Start time (UTC): 20 October 2025 07:25 End time (UTC): 21 October 2025 04:05 Impact: During the incident period, you may experience delay or undelivered traffic, and in some cases, traffic that appears as expired but reaches the handsets.

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1. resolved 2025-10-16 13:11 UTC

   This is to inform you that we have experienced degradation of multiple services in the Hong Kong data center. The issue has been successfully resolved and the service is once again operational. You may experience difficulties in processing of outbound traffic Start (UTC): 16...

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1. resolved 2025-10-16 14:59 UTC

   The issue has been successfully resolved. Start time (UTC): 16 October 2025 07:35 End time (UTC): 16 October 2025 14:42 Impact: During the incident period, you may have noticed non-valid SMS traffic appearing in various analytics dashboards. This data has now been removed to...

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1. resolved 2025-10-16 05:41 UTC

   The issue has been successfully resolved, and the service is once again operational. Users might have encountered errors when trying to access the Users, Roles, and Accounts pages in the Account Settings section of the Customer Portal. Initially observed in the Europe Data...

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1. resolved 2025-10-15 06:22 UTC

   The issue has been successfully resolved, and the service is once again operational. Users might have encountered errors when trying to access a Roles page in the Accounts Settings page on the Customer Portal. Start (UTC): 14 October 15:30 End (UTC): 15 October 06:03 Impact:...

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1. resolved 2025-10-14 19:49 UTC

   We have observed that the traffic delay situation has been normalized. During the timeframe below, you might have experienced delays in traffic delivery due to the external internet shutdown occurring in Pakistan. Start (UTC): 14 October 2025 16:59 End (UTC): 14 October 2025...

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1. resolved 2025-10-14 10:02 UTC

   The issue has been resolved. Start (UTC): 14 October 2025 06:47 End (UTC): 14 October 2025 09:55

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1. resolved 2025-10-14 09:33 UTC

   The incident has been resolved. Start (UTC): 13 October 2025 20:20 End (UTC): 14 October 2025 09:08

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1. resolved 2025-10-13 15:51 UTC

   We experienced an issue with Viber after they implemented changes on their side that caused messages to include unexpected fields. This affected our text and file content resolution logic. As a result, all media files were incorrectly processed as text, leading to the loss of...

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1. resolved 2025-10-07 08:12 UTC

   The issue has been successfully resolved, and the services are once again operational. The investigation revealed that the incident ultimately only affected our Customer Portal and email delivery. Start (UTC): 07 October 07:06 End (UTC): 07 October 07:58 Impact: Customer Portal...

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1. resolved 2025-10-06 11:31 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 06 October 2025 10:39 End (UTC): 06 October 2025 11:05 Impact: Email, MMS, SMS and WhatsApp endpoints unreachable

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1. resolved 2025-10-03 23:34 UTC

   The issue has been successfully resolved, and the degradation of Moments services and Flow module has been fixed. Start time (UTC): 02 October 2025, 11:49 End time (UTC): 03 October 2025, 23:25 Impact: During this period, you may have experienced issues with flow statistics....

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1. resolved 2025-10-03 13:12 UTC

   During troubleshooting it was determined that the described issues were limited to the Global (Europe) and EU Region locked locations. The issues have been successfully resolved and the previously affected services are once again operational. Start (UTC): 03 October 12:01 End...

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1. resolved 2025-10-02 21:53 UTC

   Our development team has successfully resolved the issue with the affected service. All services should now be fully operational. During the incident, you may have experienced errors with message delivery and intermittent unavailability of report creation in your portal. Start...

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1. resolved 2025-10-02 11:33 UTC

   The degradation has been successfully resolved and the service is once again fully operational. During the incident time-frame you may have noticed issues with reception of traffic in Conversations UI, overall slowness of All Work and My Work pages, agent status discrepancies in...

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1. resolved 2025-09-26 13:09 UTC

   The issue has been successfully resolved and the services are once again operational. During the reported period, you may have experienced processing issues and difficulties connecting to the HTTP API and SMPP endpoints hosted on our Indonesia data center. Start (UTC): 26...

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1. resolved 2025-09-23 10:22 UTC

   The issue has been successfully resolved and the degradation of Moments services and Flow module has been resolved. During the incident timeframe you may have experienced intermittent processing delays Start (UTC): 19 September 12:45 End (UTC): 22 September 15:20 Impact: You may...

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1. resolved 2025-09-23 11:41 UTC

   The issues affecting WhatsApp template creation have been resolved. During the specified timeframe, you may have experienced errors while creating WhatsApp templates containing media files. While initially thought to be present on Global (Europe), it was later confirmed that the...

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1. resolved 2025-09-22 09:01 UTC

   The issue has been successfully resolved and the service is once again operational. After further investigation, we can confirm that impact was limited to Global (Europe), United States, and India locations unlike initially suspected. You may have experienced issues with Portal...

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1. resolved 2025-09-19 18:16 UTC

   We have experienced a service degradation affecting the SMS processing in our Global (Europe) data center. You may have experienced delays in SMS delivery. The issue has been successfully resolved and the service is once again fully operational. During the below-mentioned...

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1. resolved 2025-09-19 11:31 UTC

   We had experienced connectivity issues on our United States data center. The root cause of the issue has been identified as a packet loss that was present in the data center. The incident has been resolved. Start (UTC): 19 September 10:37 End (UTC): 19 September 11:03 Impact:...

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1. resolved 2025-09-18 14:24 UTC

   We would like to inform you of a recent issue that affected our LiveChat service: Incident Start: 16 September 2025, 11:41 (UTC) Incident End: 18 September 2025, 13:39 (UTC) Impact: During this period, users were unable to enter or send messages via LiveChat, as the user input...

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1. resolved 2025-09-18 13:46 UTC

   We had experienced issues affecting the ability to perform 10DLC Brand/Campaign registrations due to a maintenance activity performed on The Campaign Registry (TCR) platform. After TCR's confirmation, the issues were no longer present. Start (UTC): 18 September 11:05 End (UTC):...

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1. resolved 2025-09-18 14:00 UTC

   The issue has been successfully resolved and the service is once again operational. You may have experienced issues while attempting to create RCS templates. Start (UTC): 17 September 2025 08:50 UTC End (UTC): 18 September 2025 12:20 UTC Impact: Error while attempting to create...

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1. resolved 2025-09-17 13:18 UTC

   The issue has been successfully resolved, and the delivery report service is once again fully operational. Start (UTC): 17 September 12:00 End (UTC): 17 September 12:59 Impact: Delivery reports service

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1. resolved 2025-09-17 07:58 UTC

   The issue has been successfully resolved and the service is once again operational. During the reported period, multiple service degradations were identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected. Start (UTC):...

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1. resolved 2025-09-10 15:43 UTC

   The issue has been successfully resolved, and the service is now fully operational. Start (UTC): 10 September 13:12 End (UTC): 10 September 14:58 Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of...

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1. resolved 2025-09-10 09:12 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 10 September 08:42 End (UTC): 10 September 08:59 Impact: Many aspects and functionalities of Conversations service might have been impacted (including auto-assignment, calls,...

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1. resolved 2025-09-10 07:31 UTC

   The issue has been successfully resolved and the service is once again operational. The root cause of the issue has been identified as a packet loss was present in the data center. Start (UTC): 10 September 06:40 End (UTC): 10 September 07:01 Impact: Portal might have been...

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1. resolved 2025-09-09 18:13 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the timeframe mentioned below, you may have experienced intermittent delays and slowness in the "My Work" view of Conversations within the Global (Europe) data center. Please note that...

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1. resolved 2025-09-09 11:18 UTC

   This is to inform you that we experienced degradation of service on the Brazil data center. Clients may have experienced issues when using our Email, Number Lookup, SMS, and WhatsApp services Start (UTC): 09 September 2025 09:26 UTC End (UTC): 09 September 2025 10:46 UTC Impact:...

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1. resolved 2025-09-08 13:11 UTC

   The issue has been successfully resolved and the SMPP service is once again operational. During the below period, customers connecting to the smpp-in.infobip.com and smpp-id1.infobip.com SMPP endpoints (India, Indonesia) may have experienced processing errors. Start (UTC): 08...

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1. resolved 2025-09-06 09:13 UTC

   Services to India have been fully restored following a fix implemented in collaboration with our Internet service providers. ISPs are continuing their work on repairs to the affected undersea cable, and we are closely monitoring the situation for any further disruptions in...

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1. resolved 2025-09-06 00:18 UTC

   The incident has been resolved. Start (UTC): 05 September 2025, 22:47 End (UTC): 06 September 2025, 00:08 Impact: General degradation of services hosted on the India data center

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1. resolved 2025-09-04 11:01 UTC

   The issues affecting WhatsApp template creation have been resolved. During the specified timeframe, you may have experienced errors while creating WhatsApp templates containing media files. While initially thought to be present on Global (Europe) and Indonesia locations, it was...

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1. resolved 2025-09-04 12:48 UTC

   The issue has been successfully resolved and the service is once again operational. During the specified timeframe, you may have experienced an error "Two factor authentication pin id not found" while attempting to login to Portal using 2FA authentication. Start (UTC): 04...

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1. resolved 2025-09-04 08:53 UTC

   The issue has been successfully resolved and the service is once again operational. Part of Infobip customers may have experienced limited access to the Saudi Arabia Customer Portal instance (portal-sa3.infobip.com) during the below period: Start (UTC): 04 September 07:10 End...

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1. resolved 2025-09-04 09:06 UTC

   The issue has been successfully resolved, and the Conversations notifications service is now fully operational. Users may need to refresh their browser for the notifications to appear correctly. Start (UTC): 03 September 2025 11:50 UTC End (UTC): 04 September 2025 07:53 UTC...

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1. resolved 2025-09-04 05:04 UTC

   The issues impacting Calls via Moments Flows has been successfully resolved. Services are now fully operational and functioning as expected. Start (UTC): 29 August 14:28 End (UTC): 04 September 01:20 Impact: Issues with processing of Calls submitted via Flows

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1. resolved 2025-09-02 07:57 UTC

   The issue has been successfully resolved, and the service is once again operational. You might experienced 500 errors appearing on HTTPs WebRTC, People, and Mobile Push Notifications Start (UTC): 02 September 07:21 End (UTC): 02 September 07:28 Impact: HTTP calls on WebRTC,...

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1. resolved 2025-08-29 17:59 UTC

   The issue has been successfully resolved and the degradation with Conversations service has been resolved. During the incident timeframe you may have experienced issues with Auto-assignment and incorrect visualization of Conversations on the All work view. New conversations are...

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1. resolved 2025-08-29 15:21 UTC

   The issue has been successfully resolved and accessibility to the Customer Portal along with adjacent products/services has been restored. During the incident timeframe you may have experienced limited access to the Customer Portal (portal.infobip.com), and processing errors...

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1. resolved 2025-08-28 15:57 UTC

   The issue has been successfully resolved, and email delivery to support@infobip.com is once again operational. Start (UTC): 28 Aug 2025 13:38 End (UTC): 28 Aug 2025 15:10 Impact: Inbound emails towards support@infobip.com were not reaching our platform.

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1. resolved 2025-08-28 08:26 UTC

   We had experienced issues with the Calls service over Global (Europe) data center. During the noted timeframe, part of the established WebRTC calls may have intermittently experienced temporary audio issues. Start (UTC): 20 August 12:22 End (UTC): 27 August 12:41 Impact: Part of...

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1. resolved 2025-08-26 09:30 UTC

   This is to inform you that we experienced an issue with our Signup service on the Global (Europe) data center. The incident has been identified and resolved. Start (UTC): 25 August 2025 20:50 End (UTC): 26 August 2025 09:16 Impact: You might have experienced the error...

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1. resolved 2025-08-25 10:20 UTC

   The incident has been resolved. Start (UTC): 25 August 2025 07:56 End (UTC): 25 August 2025 10:06 Impact: Restricted ability to launch newly created Moments Flows and overall delays in Moments service processing

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1. resolved 2025-08-21 18:59 UTC

   After investigation, it was determined that the issue originated on our partner TCR's platform. We have now received confirmation from TCR that the issue has been fully resolved, and their service is once again operational. Start (UTC): 21 August 11:00 End (UTC): 21 August 17:25...

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1. resolved 2025-08-21 17:08 UTC

   The reported issues with email templates and the creation of broadcast reports have now been solved. Start (UTC): 21 August 07:31 End (UTC): 21 August 16:52 Impact: During this timeframe, you may have experienced difficulties creating broadcast reports or using email templates.

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1. resolved 2025-08-15 09:08 UTC

   The incident has been resolved. All affected domains have been reverified and email service is fully restored. Start: 15 August, 00:00 UTC End: 15 August, 09:00 UTC Impact: Part of email domains temporarily lost verification, resulting in inability to send email traffic.

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1. resolved 2025-08-14 23:50 UTC

   This is to inform you that we experienced an issue with Call Center with Recording service at our Global (Europe) data center. Some recording failed during the reported time period. The incident has been resolved. Start (UTC): 14 Aug 2025 22:35 End (UTC): 14 Aug 2025 23:19...

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1. resolved 2025-08-12 12:54 UTC

   The issue has been successfully resolved, and the service is once again operational. Start (UTC): 12 August 09:37 End (UTC): 12 August 12:37 Impact: WhatsApp fetching templates via API and Customer Portal, as well as traffic failures for message submissions with templates.

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1. resolved 2025-08-11 07:59 UTC

   We had experienced issues with the Customer Portal on EU Region-Locked data center. During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding services. Start (UTC): 11...

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1. resolved 2025-07-31 13:20 UTC

   The incident has been resolved. Start (UTC): 31 July 2025 11:40 End (UTC): 31 July 2025 13:06 Impact: Data center degradation affecting all deployed services.

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1. resolved 2025-07-25 11:30 UTC

   We had experienced issues with the Conversations services across multiple locations including Global (Europe), EU - Region Locked, and United States. During the incident timeframe, some of the Infobip customers utilizing multiple channels over Conversations service may have...

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1. resolved 2025-07-24 11:14 UTC

   We had experienced issues with the RCS service at our Global (Europe) and India data centers. Due to issues with the processing of RCS templates and the URL shortener service, you might have noticed an increased number of undelivered RCS messages with error 7018. The issue...

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1. resolved 2025-07-24 03:40 UTC

   This incident has been resolved. During the time period below, users may have experienced issues affecting the overall operations of the People Module services. Start time (UTC): 24-07-2025 01:07 End time (UTC): 24-07-2025 02:41 Impact: Issues in accessing and managing data in...

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1. resolved 2025-07-22 07:54 UTC

   We had experienced issues with the Moments service over Global (Europe) data center. You may have experienced delays with campaign processing, including launch and execution, during the period below. The issues have been resolved and all services are fully operational. Start...

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1. resolved 2025-07-22 06:31 UTC

   The issues have been resolved and all services are fully operational. During the period below, a part of Infobip customers may have experienced issues caused by an incorrect reading of account balance/credit limits. Start (UTC): 21 July 13:17 End (UTC): 22 July 07:44 Impact:...

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1. resolved 2025-07-17 21:42 UTC

   We had experienced issues with our inbound processing service over our United States data center. Start (UTC): 17-07-2025 20:30 End (UTC): 17-07-2025 23:09 Impact: During the mentioned time, you might have noticed delays in the delivery status of your Mobile Originated and the...

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1. resolved 2025-07-16 08:46 UTC

   The issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have observed issues resulting in part of IVR calls not reproducing the corresponding audio files. Start (UTC): 15 July 08:06 End (UTC): 16 July 08:24 Impact:...

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1. resolved 2025-07-15 14:53 UTC

   The issue has been successfully resolved and the service is once again operational. During the timeframe specified below, part of Infobip customers submitting HTTP API requests targeting the endpoints below on our Global (Europe) data center may have observed delays and HTTP...

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1. resolved 2025-07-14 12:59 UTC

   The incident has been resolved. During the period below, processing of Flows within the Moments module was delayed: Start (UTC): 14 July 2025 11:37 End (UTC): 14 July 2025 12:40

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1. resolved 2025-07-10 14:36 UTC

   We have experienced issues displaying the balance information of each account. You may have noticed that the credit might have been reached or that there were too many credits on your account. This issue has been successfully resolved, and the correct balance information is now...

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1. resolved 2025-07-04 09:12 UTC

   We had experienced issues with the Broadcast service hosted on the Global (Europe) location. During the specified timeframe, you may have observed restricted ability to launch newly created Broadcasts, while a portion of active Broadcasts experienced processing issues and...

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1. resolved 2025-07-04 07:36 UTC

   We had experienced issues resulting in part of SMS traffic submitted towards Ireland destinations within the below period having their original sender incorrectly replaced in relation to the recently introduced Ireland SMS regulations. Start (UTC): 02 July 22:07 End (UTC): 03...

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1. resolved 2025-07-03 18:07 UTC

   This incident has been resolved.

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1. resolved 2025-07-01 15:05 UTC

   This incident has been resolved.

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1. resolved 2025-07-01 07:02 UTC

   Please be informed that we have experienced an issue with the WhatsApp service degradation across multiple locations. At the below period, you might have experienced issues with unable to sent the traffic. The issue has been successfully identified and resolved and the service...

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1. resolved 2025-06-30 06:13 UTC

   This is to inform you that we experienced an issue with Moments service at our Global (Europe) data center. Users might have observed issues when opening Broadcasts and Flows. The incident has been resolved. Start (UTC): 30 June 2025 05:46 End (UTC): 30 June 2025 05:56 Impact:...

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1. resolved 2025-06-25 17:53 UTC

   Please be kindly informed that we have experienced an issue with the Email tracking service on Saudi Arabia data center. At the below period you might experienced issues with click events not being tracked. The issue has been successfully identified and resolved and the service...

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1. resolved 2025-06-24 13:05 UTC

   This is to inform you that we had experienced issues with multiple services on the United States data center. You may have experienced issues with accessing our Customer Portal and its services, as well as API service connected to multiple channels. Start (UTC): 24 June 2025...

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1. resolved 2025-06-19 11:18 UTC

   Please be kindly informed that we have experienced an issue with the Help&Support button on the Portal. At the below period you might experienced the issue with starting a chat with the Infobip Support team. The issue has been successfully identified and resolved and the service...

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1. resolved 2025-06-13 02:28 UTC

   The issue has been successfully resolved and the service is once again operational. During the reported period, major service degradations were Identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected. Start (UTC): 12...

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1. resolved 2025-06-12 14:20 UTC

   The issue has been successfully resolved, and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues when loading certain flow elements when using our Moments products in multiple locations. Start (UTC): 12 June 2025 12:44...

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1. resolved 2025-06-11 15:51 UTC

   The issue has been successfully resolved, and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues loading media in Conversations in the Global (Europe) data center. Start (UTC): 11 June 2025 13:40 End (UTC): 11 June 2025...

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1. resolved 2025-06-10 23:02 UTC

   This incident has been resolved; the services are working as intended. Start (UTC): 10-06-2025 21:00 End (UTC): 10-06-2025 22:25 Impact: For Moments, all accounts that have Change in Person Profile feature are affected, which means that new flows with that feature cannot be...

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1. resolved 2025-06-09 17:00 UTC

   The issue has been successfully resolved and the service is once again fully operational. During the below-mentioned timeline, you may have noticed issues when fetching data using the conversations' search bar in the Global (Europe) data center. Start (UTC): 9 June 2025 14:40...

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1. resolved 2025-06-05 11:39 UTC

   The issue has been successfully resolved, and Email2SMS service is now fully operational. During the specified timeframe, users may have experienced issues with Email2SMS service on Global (Europe) Data Center. Start (UTC): 04 June 2025 20:50 End (UTC): 05 June 2025 11:24...

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1. resolved 2025-06-05 08:06 UTC

   The issue has been successfully resolved, and all affected services are now fully operational. During the specified timeframe, users may have experienced issues with Viber traffic on all supported Data Centers. Start (UTC): 05 June 2025 06:25 End (UTC): 05 June 2025 07:33...

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1. resolved 2025-06-05 04:23 UTC

   The issue has been successfully resolved, and all affected services are now fully operational. During the specified timeframe, users may have experienced issues with Broadcast previews, which could have prevented the successful launch of broadcast campaigns. Start (UTC): 04 June...

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1. resolved 2025-06-04 13:12 UTC

   The issue has been successfully resolved and the service is once again operational. In varying user-specific periods during the specified timeframe, part of Infobip users that were affected by this incident may have experienced login issues across multiple interfaces. Start...

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1. resolved 2025-06-03 11:28 UTC

   This is to inform you that we experienced an issue with login to Customer Portal at our Saudi Arabia data center. You might have noticed difficulties when logging in to Customer Portal and receiving error 503 Service Unavailable. The issue has been successfully resolved and the...

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1. resolved 2025-06-03 19:13 UTC

   We had experienced issues with the Conversations and Answers services over our Global (Europe) data center. During the incident, you might have experienced issues with Closed Conversations appearing as Open or being displayed in 'All Work', and issues with Conversations...

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1. resolved 2025-05-27 13:11 UTC

   This is to inform you that we had experienced issues with the People service on our India data center. This issue affected other services that utilize data from the People database. You might have noticed problems with creating and launching Broadcasts and Flows as well as using...

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1. resolved 2025-05-25 13:58 UTC

   The incident has been resolved. Start (UTC): 25 May 2025, 11:56 End (UTC): 25 May 2025, 13:43 Impact: Connectivity degradation affecting the India data center.

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1. resolved 2025-05-22 14:00 UTC

   The issue has been successfully resolved and the service is once again operational. You might have experienced delays with traffic over Moments Services and delays with the Flow entering. Start (UTC): 22 May 2025 11:36 End (UTC): 22 May 2025 12:44 Impact: All Moments Services on...

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1. resolved 2025-05-20 12:22 UTC

   We had experienced issues with the Conversations and Answers services over our Global (Europe) data center. During the incident, you may have experienced slowness in Conversations product and failure in multiple product features such as adding tags, changing queues, outbound...

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1. resolved 2025-05-19 22:01 UTC

   One of our suppliers has experienced a degradation on their side affecting the email validation service, during this degradation you might have experienced issues when attempting to use our email validation service. Start time (UTC): 19 May 2025 21:25 End time (UTC): 19 May 2025...

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1. resolved 2025-05-16 07:38 UTC

   We had experienced a degradation affecting the processing of inbound/outbound calls via Conversations on the Global (Europe) data center. During the below timeframe, you may have experienced issues with receiving new inbound and establishing new outbound calls. Start (UTC): 15...

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1. resolved 2025-05-15 16:23 UTC

   The issue has been successfully resolved, and services related to Numbers and Channels are once again operational. Start time (UTC): 15 May 2025 14:41 End time (UTC): 15 May 2025 15:57 Impact: You may have experienced issues while trying to utilize services related to our...

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1. resolved 2025-05-15 14:48 UTC

   We had experienced issues with our Answers Service on the Global (Europe) data center. During this time, Chatbot sessions could not continue processing any ongoing actions and stopped. Start (UTC): May 15 12:54 End (UTC): May 15 13:01 Impact: Answers sessions that were in...

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1. resolved 2025-05-09 13:06 UTC

   We had experienced general service degradation over United States data center. You may have experienced issues with usage of multiple products and services. Start (UTC): 09 May 2025 12:11 End (UTC): 09 May 2025 12:33 Impact: Overall service degradation

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1. resolved 2025-05-02 20:08 UTC

   The degradation of our Customer portal services, which has happened on the time frames seen below, has been solved. During this period, you may have experienced issues to log in our portal and receiving verification codes. Start time (UTC): 02-05-2025 16:08 End time (UTC):...

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1. resolved 2025-05-02 12:29 UTC

   The issue has been successfully resolved and the previously affected services are once again operational. During the below timeframe, you may have experienced issues logging in to the Customer Portal or degraded performance of Customer Portal web pages and corresponding...

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1. resolved 2025-05-01 23:43 UTC

   During the specified timeframe, you may have experienced issues receiving the 2FA verification and reset password link via email for new users. Start (UTC): 30 April 10:29 End (UTC): 1 May 23:03 Impact: You may have experienced issues receiving the 2FA login access verification...

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1. resolved 2025-04-28 10:07 UTC

   This is to inform you that we experienced an issue with WhatsApp service on India data center. The issue has been resolved. Start (UTC): 28 April 2025 05:54 End (UTC): 28 April 2025 06:30 Impact: WhatsApp messages were rejected due to processing issues.

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1. resolved 2025-04-28 09:50 UTC

   The issue has been resolved. Start (UTC): 28 April 2025 06:52 End (UTC): 28 April 2025 09:34 Impact: Viber messages were not delivered due to error 7080 - EC_INTERNAL_ERROR

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1. resolved 2025-04-28 01:33 UTC

   The issues with our EU Region-locked data center have been resolved, and the services are once again operational. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues. Start (UTC):...

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1. resolved 2025-04-26 08:50 UTC

   The issues with our Pakistan data center have been resolved, and the services are once again operational. During the specified timeframe, you may have experienced delays and issues with traffic processing on various hosted services and Portal login issues. Start (UTC): 26 April...

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1. resolved 2025-04-23 08:36 UTC

   During the below specified timeframe, we experienced a degradation affecting overall services on our India data center. You may have observed various difficulties with the Customer Portal, HTTP API endpoints and traffic processing for multiple channels. The issues started...

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1. resolved 2025-04-23 02:02 UTC

   The issue has been successfully resolved, and the delivery report service is now fully operational. Start (UTC): 22 April 2025 17:28 End (UTC): 22 April 2025 23:31 Impact: You may have experienced delivery report delays.

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1. resolved 2025-04-22 13:59 UTC

   We had experienced issues with the HTTP API service over the United States data center. During the below timeframe, part of HTTP API requests submitted towards the /sms/v4/mt endpoint may have been rejected with HTTP status code 500. Start time: 22-04-2025 12:00 (UTC) End time:...

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1. resolved 2025-04-11 14:01 UTC

   The issue has been successfully resolved and the service is once again operational. In this regard we can confirm that no traffic is affected as it has been switched to backup solution. Start (UTC): 11 April 2025 09:15 End (UTC): 11 April 2025 13:57 Impact: You may experienced...

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1. resolved 2025-04-09 11:26 UTC

   We had experienced issues with the message processing over multiple channels (SMS, WhatsApp, Viber) on Global (Europe) data center. You may have experienced rejected messages, while a small subset of SMS traffic was delivered without content. Start (UTC): 8th April 12:17 End...

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1. resolved 2025-04-07 20:47 UTC

   The issue has been successfully resolved, and the service is once again operational. The incidents were caused by the network issues on the data center. Start (UTC): 07 April 20:09 End (UTC): 07 April 20:43 Impact: You may experience problems with message delivery and live chats...

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1. resolved 2025-04-03 12:44 UTC

   This is to inform you that we experienced a degradation of our Live Chat service on our EU region-locked data center. You may have noticed issues or delays with loading Live Chat widget in mobile SDK. The issue has been resolved. Start (UTC): 03 April 2025 11:16 End (UTC): 03...

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1. resolved 2025-04-01 12:29 UTC

   The issue has been successfully resolved and the service is once again operational. The inbound messages were stacking in a queue due to message processing issue. Start (UTC): 01 April 10:45 End (UTC): 01 April 12:21 Impact: The inbound messages might have been delivered with a...

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1. resolved 2025-03-21 09:32 UTC

   We had an issue with Customer Portal and HTTP API service on Global (Europe) and EU Region-locked data centers. You might have noticed that all HTTP API endpoints were intermittently returning error 500 and increased latency. Also, users may have observed issues with sending...

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1. resolved 2025-03-20 05:28 UTC

   The issue has been successfully resolved, and the service is once again operational. During the specified timeframe, you may have experienced issues with making payments via customer portal and accessing invoices on the Billing and Usage page. Start (UTC): 20 March 2025 01:19...

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1. resolved 2025-03-17 10:29 UTC

   The issue has been resolved. Start (UTC): 17 March 2025 09:50 End (UTC): 17 March 2025 10:04 Impact: Outgoing and incoming messages sent over Answers and Moments services were processed with a delay.

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1. resolved 2025-03-16 08:05 UTC

   The degradation has been successfully resolved, and the service is once again operational. Start (UTC): 16 March 2025 02:00 End (UTC): 16 March 2025 07:30 Impact: Message processing issues. Affected clients experienced delays with their traffic.

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1. resolved 2025-03-14 15:10 UTC

   We had experienced issues affecting the WhatsApp service across multiple locations. During the below timeframe, you may have experienced issues when attempting to create new WhatsApp templates regardless of the used interface (HTTP API, Customer Portal). Start (UTC): 14 March...

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1. resolved 2025-03-13 19:10 UTC

   This Incident has been Resolved and should be once again stable and operational. During the reported period, major service degradations were Identified in our Indonesia Data Center, which subsequently may have caused further issues with the services affected. Start time (UTC):...

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1. resolved 2025-03-13 08:00 UTC

   The degradation has been successfully resolved, and the service is once again fully operational. During the specified timeframe, you may have experienced the "No valid recipients found" error when attempting to launch Viber campaigns. Start time (UTC): 13 March 2025 02:39 End...

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1. resolved 2025-03-12 19:36 UTC

   The issues have been successfully resolved, and the service is once again operational. During the specified timeframe, submitted Viber traffic was unsuccessful, with the error code 7081 being reverted. Start (UTC): 12 March 17:20 End (UTC): 12 March 19:16 Impact: Viber traffic...

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1. resolved 2025-03-12 17:14 UTC

   This is to inform you that we had experienced issues with our Reports service on the Germany data center. Start (UTC): 12-03-2025 11:10 End (UTC): 12-03-2025 16:00 Impact: Reports made during these times were based on stale data.

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1. resolved 2025-03-12 16:54 UTC

   We had experienced issues affecting our content service affecting mainly MMS and Voice channels. Start (UTC): 12-03-2025 16:00 End (UTC): 12-03-2025 16:18 Impact: During the time of this incident, customers in these data centers were not able to process files such as images,...

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1. resolved 2025-03-10 10:10 UTC

   The degradation has been successfully resolved, and the service is once again fully operational. Start (UTC): 10 March 08:05 End (UTC): 10 March 09:42 Impact: End-users unable to reply to Live Chat messages

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1. resolved 2025-03-09 11:18 UTC

   The issue has been successfully resolved and the service is once again fully operational. During the specified period, a minor subset of HTTP API requests submitted via the /sms/3/messages and /email/3/send may have experienced processing issues and resulted in delayed message...

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1. resolved 2025-03-07 17:12 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 7 March 14:00 End (UTC): 7 March 16:18 Impact: You may experienced issues and delays while editing, importing, and searching for People-related data over Portal and API.

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1. resolved 2025-03-06 09:06 UTC

   This incident has been resolved.

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1. resolved 2025-03-05 11:44 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 05 March 10:05 End (UTC): 05 March 11:16 Impact: Some report types failed to be created

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1. resolved 2025-02-27 17:46 UTC

   We had a degradation with our email service which caused the traffic sent via API on the below timestamp to fail with EC 6018. Our dedicated team already applied a fix and issue should be no longer present. Start (UTC): 27 February 2025 15:36 End (UTC): 27 February 2025 16:09...

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1. resolved 2025-02-25 15:18 UTC

   This degradation has been resolved. Start (UTC): 25 February 2025 14:50 End (UTC): 25 February 2025 15:03 Impact: You may have experienced issues using our Account Management page.

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1. resolved 2025-02-25 14:09 UTC

   We experienced a degradation of our WhatsApp service on multiple data centers. You may have noticed issues with sending WhatsApp messages over all interfaces. Start (UTC): 25 February 2025 13:23 End (UTC): 25 February 2025 13:36 Impact: Issue with sending and processing of...

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1. resolved 2025-02-25 14:35 UTC

   The incident has been resolved. Start (UTC): 25 February 2025 11:52 End (UTC): 25 February 2025 14:21 Impact: Issues with sending SMS and Email from Flow.

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1. resolved 2025-02-25 09:26 UTC

   The issue has been resolved. Start (UTC): 25 February 2025 08:55 End (UTC): 25 February 2025 09:18 Impact: HTTP API requests to SMS endpoints received error 500.

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1. resolved 2025-02-20 13:31 UTC

   We had experienced issues affecting our Voice service across multiple locations. During periods within the specified timeframe, you may have experienced issues with initiating Voice calls with the error message "Call could not be established" being reverted. Start (UTC): 20...

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1. resolved 2025-02-20 01:42 UTC

   The issue has been successfully resolved, and the services are once again operational. Start (UTC): 19 February 15:31 End (UTC): 20 February 01:15 Impact: You may have experienced delays in the processing of SMS, email, and WhatsApp traffic.

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1. resolved 2025-02-19 13:49 UTC

   The incident has been resolved. You may have experienced issues while using Broadcast and Flow on Customer Portal and delay with message processing. Sending email templates and Mobile Push Notifications over HTTP API was affected. Also, Mobile chat and Mobile Conversations...

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1. resolved 2025-02-18 17:03 UTC

   The issues with the Conversations panel have been resolved Start (UTC): 18 February 15:05 End (UTC): 18 February 16:08 Impact: You may have experienced delays in the All Work tab which was affecting the capability to assign a conversation to an agent.

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1. resolved 2025-02-18 13:23 UTC

   The issue has been resolved and all services continue functioning as expected. During the following timeframe, API requests for creating OMNI scenarios could have been rejected with HTTP 500 status, Mobile Push Notifications endpoint (/push/3/messages) could have responded with...

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1. resolved 2025-02-17 11:38 UTC

   This is to inform you we have experienced issues with Tags service over Global (Europe) data center. Start (UTC): 17 February 2025 10:02 UTC End (UTC): 17 February 2025 10:58 UTC Service Impact: Inability to view or manage tags in People module, assign tags to existing flow...

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1. resolved 2025-02-17 09:04 UTC

   We had experienced a degradation due to which you might have observed delivery issues with Email traffic submitted via HTTP API, and general slowness and user interface issues within the Moments module (Broadcasts and Flows). This subsequently affected the Analyze module as you...

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1. resolved 2025-02-16 16:10 UTC

   The issues with our Pakistan data center have been resolved, and the services are once again operational. Start (UTC): 16 February 2025 10:21 End (UTC): 16 February 2025 15:36 Impact: General Connectivity Issue that could have resulted in delays in traffic and difficulties in...

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1. resolved 2025-02-14 14:13 UTC

   The issue has been successfully resolved and the service is once again operational. In the timeframe, you may experienced delays with the email validation service. Start (UTC): 14 February 13:01 End (UTC): 14 February 13:13 Impact: short delays over: /email/2/validation

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1. resolved 2025-02-14 09:07 UTC

   The issue has been successfully resolved and the service is once again operational. During the timeframe, you may experienced issues with recurring payments over the portal. Start (UTC): 14 February 2025 05:30 End (UTC): 14 February 2025 08:53

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1. resolved 2025-02-12 00:59 UTC

   The degradation is resolved, and the service is operational. Start time (UTC): 12-02-2025 00:32 End time (UTC): 12-02-2025 00:34 You may have experienced issues with WebRTC with a slight delay in processing traffic.

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1. resolved 2025-02-10 15:43 UTC

   The issues with the Conversations panel have been resolved Start (UTC): 10 February 14:00 End (UTC): 10 February 15:08 Impact: Delays on the All Work tab.

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1. resolved 2025-02-07 12:35 UTC

   The issue has been successfully resolved and the service is once again operational. You may have experienced issues with the MO messages in the below timeframe, including Reports of the messages. Start (UTC): : 07 February 2025 08:21 End (UTC): : 07 February 2025 11:53 Impact:...

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1. resolved 2025-02-07 09:00 UTC

   This is to inform you that this issue has been resolved with Meta. During the specified timeframe you may have experienced issues while attempting to register a new WhatsApp Template with media examples. Start time (UTC): 07 February 2025 06:57 End time (UTC): 07 February 2025...

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1. resolved 2025-02-05 06:39 UTC

   The degradation is resolved, and the service is operational. Start time (UTC): 05 February 2025 05:00 End time (UTC): 05 February 2025 06:23 You may have experienced a delay in sending Flow messages

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1. resolved 2025-02-04 19:16 UTC

   The degradation has been successfully resolved, and the service is once again operational. Start (UTC): 04 February 07:30 End (UTC): 04 February 18:45 Impact: Delay on messaging processing on Live Chat service

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1. resolved 2025-02-04 16:29 UTC

   During the specified timeframe, you may have experienced issues when uploading media files via conversations, call recordings and files over broadcast. Start (UTC): 04 February 15:17 End (UTC): 04 February 16:02 Impact: You may have experienced errors when uploading media files...

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1. resolved 2025-02-03 13:39 UTC

   The issue has been successfully resolved and all affected services are fully operational. During the specified timeframe, you may have experienced loading issues when accessing Customer Portal pages containing sender lists, and difficulties with creating/editing Broadcasts,...

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1. resolved 2025-01-31 13:13 UTC

   This is to inform you that this issue has been resolved. During the specified timeframe you may have experienced issues while attempting to retrieve catalog items. Start: 31 January 2025 10:12 (UTC) End: 31 January 2025 12:53 (UTC) Impact: Retrieval of catalog items over HTTP...

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1. resolved 2025-01-30 18:50 UTC

   The degradation is resolved, and the service is operational. Start time (UTC): 30 January 2025 16:07 End time (UTC): 30 January 2025 18:43 You may have experienced issues with Portal Broadcasts not launched with Failed Status.

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1. resolved 2025-01-29 18:59 UTC

   Degradation is resolved, full functionality of channels and services is restored upon multiple locations. Start time (UTC): 29 January 2025 17:14 End time (UTC): 29 January 2025 18:10 You may have experienced issues with Portal navigation, multiple Portal services including...

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1. resolved 2025-01-27 15:35 UTC

   This is to inform you that the reported incident has been resolved, and the service is fully operational. Start time (UTC): 27 January 2025 14:32 UTC End time (UTC): 27 January 2025 15:25 UTC Impact: SMS and MMS traffic processing issues. Affected clients experienced delays with...

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1. resolved 2025-01-25 15:52 UTC

   The issues with our Pakistan data center have been resolved. Start (UTC): 25 January 14:49 End (UTC): 25 January 15:48 Impact: The incident has affected the channels: MMS, Email, RCS, ChatApps, SMS, WhatsApp Business, SMPP, HTTP API, SIP Trunk, and Voice in Pakistan.

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1. resolved 2025-01-20 12:15 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 20 January 10:15 End (UTC): 20 January 12:09 Impact: Live Chat widget issues and endpoint /livechat/1/widgets/{widgetId}/sessions/{sessionId} reverting HTTP code 500

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1. resolved 2025-01-17 16:43 UTC

   The issues with the Conversations panel have been resolved Start (UTC): 17 January 14:56 End (UTC): 17 January 16:12 Impact: Delays on the All Work tab and issues with Conversations assignment.

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1. resolved 2025-01-17 13:24 UTC

   The issue has been identified and resolved. Start (UTC): 17 January 11:08 End (UTC): 17 January 12:53 Impact: Part of WhatsApp traffic was delivered with a delay.

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1. resolved 2025-01-17 10:50 UTC

   We experienced processing issues with the Conversations service during the following time period: Start (UTC): 17 January 07:58 End (UTC): 17 January 09:45 Impact: New inbound Conversations could not be established across all channels, ongoing Conversations were not affected.

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1. resolved 2025-01-15 13:26 UTC

   Dear Customers, The issue has been resolved and you may proceed with submitting any support-related inquiries via the usual procedure on email address support@infobip.com. Outage Start Time: 15 January 2025 12:10 (UTC) Outage End Time: 15 January 2025 12:45 (UTC)

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1. resolved 2025-01-14 16:15 UTC

   We were experiencing issues with Conversations service over Global data center. Start (UTC): 14 January 2025 15:07 UTC End (UTC): 14 January 2025 15:37 UTC Service impact: Users might have observed issues and slowness with Conversations navigation.

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1. resolved 2025-01-10 15:00 UTC

   We had experienced issues with Email service over Global (Europe) data center. You may have difficulty using email service over HTTP API and receive errors 500 and 502. Start (UTC): 10 January 2025 14:00 End (UTC): 10 January 2025 14:27 Service impact: You could not create,...

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1. resolved 2025-01-09 11:01 UTC

   This is to inform you that we experienced issues with our Mobile Push Notifications service. During the incident time frame you might have observed issues with logging in to your application and using the mobile chat. Also, you may have observed delays in the update of People...

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1. resolved 2025-01-06 10:17 UTC

   The investigation showed that this had been a false alert and there was no impact on clients. All Infobip services were operational and working as expected.

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1. resolved 2025-01-02 14:16 UTC

   The disruption is resolved and all operations related to account password management and Customer Portal login are once again operating as usual. During the below-specified timeframe, attempts to update account passwords might have occasionally been rejected by the system, and...

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1. resolved 2024-12-31 11:55 UTC

   We experienced issues with Email service on our Global (Europe) data center. Some emails sent over SMTP API were rejected. The issue occurred on two occasions, details are written below. Start (UTC): 30 December 2024 13:24 End (UTC): 30 December 2024 13:30 Start (UTC): 30...

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1. resolved 2024-12-27 19:44 UTC

   The issue has been successfully resolved, and the service is once again operational. Start (UTC): 27 December 2024 11:18 End (UTC): 27 December 2024 18:44 Impact: You may have experienced delays and failed requests over Live Chat.

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1. resolved 2024-12-23 14:02 UTC

   The disruption is resolved and Voice traffic processing is currently behaving as expected. Difficulties reaching our Voice service and rejected calls could have been observed during the below-specified timeframe. Start (UTC): 23 December 09:59 End (UTC): 23 December 14:00...

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1. resolved 2024-12-23 10:41 UTC

   The disruption has been resolved and the Voice service at our Ukraine location is correctly reachable and functional once again. Difficulties reaching our Voice service and rejected calls could have been observed during the below-specified timeframe. Start (UTC): 23 December...

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1. resolved 2024-12-20 13:11 UTC

   This is to inform you that the Customer Portal hosted on our Global (Europe) and EU Region-locked data centres (https://portal.infobip.com/login) has been resolved. You may have been unable to log in or otherwise access the Customer Portal and its features. Only the login of the...

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1. resolved 2024-12-12 16:28 UTC

   The issue has been successfully resolved, and the service is once again operational. It affected the All Work tab and issues with Conversations assignment. Start (UTC): 12 December 2024 14:11 End (UTC): 12 December 2024 16:15 Impact: You may have experienced delays with All Work...

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1. resolved 2024-12-10 08:03 UTC

   The issue has been resolved and template services are fully functional. Start (UTC): 10 December 2024 05:05 End (UTC): 10 December 2024 07:35 Impact: Inability to select WA and RCS templates over all products as well as management

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1. resolved 2024-12-09 16:04 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 09 December 05:00 End (UTC): 09 December 15:34 Impact: Issues and delays with the All Work page, and All Conversations view loading, as well as auto-assignment of conversations.

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1. resolved 2024-12-05 11:09 UTC

   The issue has been successfully resolved and the service is once again operational. It affected the All Work page on Conversations Start (UTC): 05 December 09:40 End (UTC): 05 December 11:01 Impact: Issues and delays with the All Work page on Conversations

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1. resolved 2024-12-04 14:12 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 04 December 09:55 End (UTC): 04 December 13:33 Impact: The users might have experience issues with creating call links

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1. resolved 2024-11-22 13:52 UTC

   The issue has been successfully resolved and the Infobip email contacts are once again reachable. Some clients still might not be able to contact Infobip email contacts with infobip.com domain even after the resolution due to cached DNS records. The issue might persist until all...

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1. resolved 2024-11-15 19:13 UTC

   This is to inform you that our services hosted on our Pakistan data center has been restored. Start (UTC): 15 November 2024 16:59 End (UTC): 15 November 2024 19:07 Impact: Customer Portal and SMS service.

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1. resolved 2024-11-15 12:22 UTC

   This is to inform you that the Customer Portal hosted on our Pakistan data center (https://portal-pk2.infobip.com/login) has been resolved. You may have been unable to log in or otherwise access and utilize the Customer Portal and its features. Start (UTC): 15 November 11:45 End...

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1. resolved 2024-11-15 08:05 UTC

   The issue has been successfully resolved and all the services are once again operational. During the below-mentioned period, you may have experienced errors and delays with outbound and inbound traffic via multiple channels. Additionally, clients utilizing the Voice service over...

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1. resolved 2024-11-13 14:03 UTC

   The issue has been successfully resolved and all the services are once again operational. During the below-mentioned time period you may have experienced errors and delays with outbound and inbound traffic via multiple channels. Start (UTC): 13 November 12:26 End (UTC): 13...

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1. resolved 2024-11-12 14:21 UTC

   The issue has been resolved. You might had difficulty using email service over Customer Portal, namely pages Channel Email Management, Broadcast and Flow. Also, HTTP API endpoint for getting all domains was not functioning correctly. Start (UTC): 12 November 2024 12:33 End...

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1. resolved 2024-11-11 14:01 UTC

   This is to inform you that we experienced an issue with our Voice service at our United States data center. You might have observed that Voice calls could not be made at the time of the issue. The issue has been resolved. Start (UTC): 08 November 2024 17:00 End (UTC): 08...

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1. resolved 2024-11-11 14:45 UTC

   The issue has been resolved. Start (UTC): 11 November 2024 13:00 End (UTC): 11 November 2024 14:41 Impact: Flows were processed with a delay.

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1. resolved 2024-11-10 17:19 UTC

   The issue has been successfully resolved and the services hosted on Pakistan data center are once again operational. Start (UTC): 10 November 11:10 End (UTC): 10 November 17:02 Impact: Degradation of Customer Portal and it's services as well as Email, SMS, Voice and HTTP API on...

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1. resolved 2024-11-06 11:04 UTC

   The problem has been resolved and the processing of messages subject to the DLT regulation in the India region is once again fully operational. During the below-specified timeframe, customers that use Infobip's Customer Portal for DLT Entity and Template management (DLT Data...

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