Palo Alto Networks
Infrastructure. Source: Palo Alto Networks status page.
- Incidents, last 90 days
- 25
- Median to mitigation
- 1h 55m
- Median to resolution
- 3h 37m
- p95 to resolution
- 3d 4h
- Naming an upstream provider
- 24%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| The text does not say enough to tell | 11 |
| A provider or third-party service this vendor depends on failed | 5 |
| Data delayed, stale, lost or corrupted, or needing replay after recovery | 3 |
| A zone, region or data center became unavailable | 2 |
| CDN or edge layer failed or served bad content | 1 |
| Login, tokens, certificates or credentials failed | 1 |
| Orchestration, control plane, service discovery or load balancing failed | 1 |
| Exhausted memory, disk, CPU, queues, connection pools or quotas | 1 |
Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
WildFire Issue
Affected: WildFire Germany Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details. Customer Impact: Frequent disconnection and Delay in Sample processing Workaround: N/A
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
Affected: United Kingdom, United Kindom, United Kingdom, United Kingdom, United Kingdom
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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identified
We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.
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identified
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
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identified
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
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identified
We continue to see gradual improvement in the situation and are closely monitoring the status
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire UK Cloud
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: Google Cloud.
Started during Google Cloud: Multiple services were experiencing issues in the europe-west2 region..
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investigating
WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details. Customer Impact: Delay in sample processing and client disconnection errors Workaround: N/A
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investigating
This is due to an outage from GCP.
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investigating
GCP is still continuing investigating the issue. There is no ETA yet.
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investigating
GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
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investigating
As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
Affected: United States - Americas
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API. Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal....
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resolved
The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC. Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud NGFW for AWS: Management Portal access errors
Affected: N.Virginia (us-east-1)
Failure mode: CDN or edge layer failed or served bad content. Root cause: A configuration change. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: AWS.
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investigating
We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
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resolved
Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire Singapore Cloud, WildFire UK Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Indonesia Cloud, WildFire Taiwan Cloud, WildFire France Cloud, WildFire Qatar Cloud, WildFire South Korea Cloud, WildFire Israel Cloud, WildFire Saudi Arabia Cloud, Wildfire Spain Cloud, WildFire EU Regulated Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by with further details. Customer...
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identified
The issue has been identified and a fix is being implemented.
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identified
Singapore/UK/Israel/Spain Clouds are operational
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identified
We are continuing to work on a fix for this issue.
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identified
We are continuing to work on a fix for this issue.
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identified
We are continuing to work on a fix for this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Support Portal Service is not available
Affected: Customer Support Portal
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are observing an intermittent availability issue with multiple customer-facing services. The operations team is investigating the problem.
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monitoring
The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.
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resolved
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PrismaCloud: APP3: Stale data in asset inventory
Affected: Americas - US - app3.prismacloud.io
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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identified
The issue has been identified and a fix is being implemented.
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identified
We are continuing to work on a fix for this issue.
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identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
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identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
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identified
We are continuing to work on a fix for this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
MLAV Outage - Investigation Undergoing
Affected: APAC - Taiwan, EMEA - Netherlands, Americas - US West, Americas - US Central
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigate the issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
URL filtering service degradation affected by GCP network service degradation
Affected: Americas - US Central
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: Google Cloud.
Started during Google Cloud: Multiple products in us-central1-b are experiencing network service degradation..
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investigating
We are monitoring the system and we will provide another update by 12pm PDT with further details. Customer Impact: Customer will experience service degradation Workaround: "N/A"
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operational
Affected: Cortex Gateway
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XSOAR8/XSIAM - Degraded performance in the US region
Affected: United States - Americas, United States - Americas
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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investigating
We are experiencing degraded XSOAR/XSIAM performance in the US region with automation executions
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investigating
We are continuing to investigate this issue.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire India Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
WildFire is currently experiencing an issue in the India Cloud. We are actively working on this issue and will provide another update by 20:00 UTC with further details. Customer Impact: Delay of sample processing and verdict availability Workaround: N/A
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire India Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
WildFire is currently experiencing an issue in India Cloud. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Delay of sample processing and intermittent failure of quering. Workaround: N/A
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region
Affected: United States - Americas, United States - Americas, United States - Americas
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
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investigating
We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
File Manager: Increased Latency in US West Region
Affected: United States - Americas
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: Google Cloud.
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identified
We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds. GCP Outage link: https://status.cloud.google.com/regional/americas#status-table
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monitoring
GCP is seeing recovery for affected products. We will continue monitoring the situation.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Log forwarding and streaming degradation for Device Security Cloud Service
Affected: United States
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: Google Cloud.
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investigating
Incident Overview The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and...
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investigating
We are continuing to investigate this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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monitoring
We are continuing to monitor for any further issues.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service Degradation: Cloud NGFW Management Console.
Affected: N.Virginia (us-east-1)
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
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investigating
We are investigating login service degradation on the Cloud NGFW Management Console. Note: Data plane traffic and security enforcement are not impacted by this event. Current Status: Engineers are currently investigating the issue. Next Update: 06:00 PM UTC, 19th Aug 2026
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monitoring
Service Degradation has been mitigated. We will continue to monitor service health.
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monitoring
Service Degradation has been mitigated. We will continue to monitor service health. Next Update: 08:00 PM UTC, 19th Aug 2026
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monitoring
We are continuing to monitor for any further issues.
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resolved
The login service degradation on the Cloud NGFW Management Console has been fully resolved. All services are operating normally.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region
Affected: Canada, Canada, Canada, Canada
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
We are experiencing degraded performance in the CA region. Cortex XDR agent local protection continues to function normally.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the US region
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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resolved
We experienced degraded performance in the US region Cortex XDR agent local protection continues to function normally.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire Global Cloud, WildFire Europe Cloud, WildFire Singapore Cloud, WildFire Japan Cloud, WildFire UK Cloud, WildFire U.S. Government Cloud, WildFire Canada Cloud, WildFire Australia Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Poland Cloud, WildFire Indonesia Cloud, WildFire Taiwan Cloud, WildFire France Cloud, WildFire Qatar Cloud, WildFire South Korea Cloud, WildFire Israel Cloud, WildFire Saudi Arabia Cloud, WildFire Italy Cloud, Wildfire Spain Cloud, WildFire AWF PubSec Cloud(FRM), WildFire AWF GovCloud(FRH), WildFire South Africa Cloud, WildFire EU Regulated Cloud, WildFire GVS Cloud, WildFire US Native Cloud, WildFire Delhi Cloud, WildFire Brazil Cloud, WildFire Finland Cloud, WildFire EU Sovereign Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
WildFire is currently experiencing an issue in the regional Clouds. We are actively working on this issue and will provide another update by with 1:00 PM UTC for frther details. Customer Impact: Service degradation. Workaround: NA
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PrismaCloud APP3: Delayed asset inventory data
Affected: Americas - US - app3.prismacloud.io
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
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monitoring
A fix has been implemented and we are monitoring the results.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
We are continuing to monitor for any further issues.
-
monitoring
We are continuing to monitor for any further issues.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Service Portal will be going through an unplanned emergency change management.
Affected: Customer Support Portal
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Panorama-Managed Azure CNGFW
Affected: australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus, eastus2, northeurope, uksouth, ukwest, westeurope, westus, westus2, westus3, brazilsouth, japaneast, northcentralus, southeastasia, canadaeast, centralindia, francecentral, germanywestcentral, israelcentral, italynorth, japanwest, koreacentral, mexicocentral, newzealandnorth, norwayeast, southafricanorth, southcentralus, southindia, spaincentral, swedencentral, switzerlandnorth, switzerlandwest, uaenorth, westcentralus
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
Names an upstream provider: Azure.
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identified
Customers using Panorama to manage their Azure Cloud Native Next-Generation Firewall (CNGFW) environment may experience errors when creating or updating firewalls and services, or when utilizing logging services. We have identified the issue and are actively working on a fix....
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Support Portal and Licensing Services are currently down
Affected: Customer Support Portal
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
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investigating
Incident management team is actively working the issue.
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investigating
Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.
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investigating
This issue has been resolved and the Customer Support Portal if fully operational.
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investigating
RCA in progress.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PrismaCloud: APP - Delayed ingestion
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: Investigating Increase in Error Rates
Affected: APAC (Mumbai) - Prisma SaaS, APAC (Singapore) - Prisma SaaS, APAC (Tokyo) - Prisma Access, EMEA (Frankfurt) - Prisma SaaS, EMEA (London) - Prisma SaaS, DLP (NGFW) APAC, DLP (NGFW) EU, Prisma Access DLP, Enterprise DLP - Americas (Brazil)
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating increased error rates and latency in multiple regions.
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investigating
We are continuing to investigate this issue.
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monitoring
We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.
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monitoring
We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
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monitoring
We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PrismaCloud: App3 - Delayed asset ingestion
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we are monitoring the results.
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monitoring
We have applied a fix and are currently monitoring the system.
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monitoring
We are still monitoring and waiting for the system to catch up.
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monitoring
We are continuing to monitor the system as it catches up on the lag.
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monitoring
We are continuing to monitor the system as it catches up on the lag.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational.
Affected: United States - Government, United States - Goverment, United States - Government
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure westeurope, southcentralus outage impacting Cloud NGFW Services.
Affected: australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus, eastus2, northeurope, uksouth, ukwest, westeurope, westus, westus2, westus3, brazilsouth, japaneast, northcentralus, southeastasia, canadaeast, centralindia, francecentral, germanywestcentral, israelcentral, italynorth, japanwest, koreacentral, mexicocentral, newzealandnorth, norwayeast, southafricanorth, southcentralus, southindia, spaincentral, swedencentral, switzerlandnorth, switzerlandwest, uaenorth, westcentralus
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: Azure.
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monitoring
We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources. Current Status: Azure is currently experiencing compute capacity issues within...
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monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
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monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
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monitoring
We are continuing to monitor for any further issues.
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monitoring
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC
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monitoring
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 15th, 8:00UTC
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monitoring
Update - Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 16th, 8:00UTC
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monitoring
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 20th, 8:00UTC
-
monitoring
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 23th, 8:00UTC
-
monitoring
We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of...
-
monitoring
We are continuing to monitor for any further issues.
-
monitoring
Azure is still working on recovery. We are continuously monitoring their progress.
-
monitoring
Creation of new firewall instances has been restored in the West Europe and South Central US regions. Customers can now deploy new Cloud NGFW resources as normal. We are continuing to work with Azure and monitor capacity to resolve remaining impacts affecting autoscaling,...
-
resolved
Availability issues are now resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP]: Vulnerabilities page is down
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
investigating
We are currently investigating this issue.
-
identified
We have identified the issue and actively working on a solution.
-
identified
We have applied a mitigation and currently monitoring the progress.
-
identified
We are continuing to work on a fix for this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS EU-NORTH-1 (Stockholm) disruption impacting Cloud NGFW
Affected: Stockholm (eu-north-1)
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
Names an upstream provider: AWS.
-
identified
We are aware of an ongoing AWS operational issue in the EU-NORTH-1 (Stockholm) region affecting EC2 APIs and Elastic Load Balancing. This is impacting provisioning and management operations for Cloud NGFW resources in EU-NORTH-1. Existing Cloud NGFW instances and traffic...
-
resolved
The issue has been resolved and all services are operating normally.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PrismaCloud: APP3: Vulnerabilities page is down
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire Singapore Cloud
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).
-
investigating
WildFire is currently experiencing an issue in the Singapore Cloud. We are actively working on this issue and will provide another update by 18:00 UTC with further details. Customer Impact: Intermittent failures may occur during the file upload process and while querying...
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Compute [app-gov] Service Outage
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud NGFW Service Disruption
Affected: eastasia, southeastasia, centralindia, italynorth, southafricanorth, southindia, swedencentral, uaenorth
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).
-
identified
We have identified a service disruption affecting Cloud NGFW. Customers may experience degraded performance or connectivity. Current Status: An issue within the Data Plane has triggered a degraded service interruption. Our team has initiated a high-priority incident response to...
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [APP2.EU] - Degraded Alerts Timing
Affected: Europe - app2.eu.prismacloud.io
-
investigating
Alerts are delayed in app2.eu stack, we are investigating.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Issues with Cortex XDR/XSIAM – EU region
Affected: Netherlands - Europe, Netherlands - Europe
-
investigating
We are currently experiencing issues with Cortex XDR/XSIAM – EU region. We are actively working on this and will post continuous updates on the issue. The current impact is that agents in EU region are having sporadic connectivity issues to Cortex XDR. All agent side protection...
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
API Gateway is currently experiencing an issue.
Affected: Cloud Manager North America (United States), Cloud Manager North America (Canada), Cloud Manager Europe (United Kingdom), Cloud Manager APAC (Japan), Cloud Manager APAC (India), Cloud Manager APAC (Singapore), Hub, Cloud Manager Europe (Switzerland), Cloud Manager Europe (Germany), Cloud Manager APAC (Australia), Cloud Manager Middle East (Qatar), Cloud Manager Europe (France), Cloud Manager APAC (Indonesia), Cloud Manager Middle East (Israel), Cloud Manager Middle East (Saudi Arabia), Cloud Manager Africa (South Africa), Cloud Manager North America (FedRamp Moderate)
-
investigating
API Gateway is currently experiencing an issue . We are actively working on this issue and will provide another update by 3:00 AM UTC with further details.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: US East Increased Latency and Error Rates
Affected: DLP (NGFW) NAM, Prisma Access DLP
-
resolved
Between 7:40am - 9:20am, Enterprise DLP in the US East region experienced increased latency and error rates for all traffic utilizing the EDM feature. The issue has been resolved and we are continuing to monitor the situation.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Application Security - Degraded
Affected: Americas - US - app3.prismacloud.io
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XSOAR - Degraded performance in the US region impacting some MSSP flows
Affected: United States - Americas
-
investigating
We are currently experiencing an issue with degraded performance impacting some MSSP flows. Customers may experience intermittent performance
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
Affected: WildFire Global Cloud
-
investigating
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details. Customer Impact: Error while getting verdict Workaround: N/A
-
investigating
WF is getting unexpected traffic from yesterday for which Wildfire services are not ready to handle. Wildfire has autoscaling settings. However, traffic is more than 8X of normal traffic. The max resources allocated can not handle these traffic.
-
identified
Root cause identified. The fix to be ready in a couple of hours and deployment to happen later today.
-
investigating
We are currently investigating this issue.
-
investigating
Wildfire is experiencing 8X more traffic than the normal traffic. The source of this traffic is not yet identified. We are actively working on the issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue in Global Cloud
-
resolved
Customers might experience intermittent failures when attempting to retrieve verdicts.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service degradation in westus2 due to Azure cloud service issue
Affected: westus2
Names an upstream provider: Azure.
Started during Azure: Multiple services – Power/cooling issues in West US 2.
-
investigating
Azure is having service degradation impacting multiple services in the region westus2(https://azure.status.microsoft/en-us/status) We are continuously monitoring the status.
-
identified
Latest update from Azure: Mitigation efforts are underway to restore affected network components across dependent services, including Storage and Compute. Customers may begin to see signs of recovery as these actions progress
-
identified
Latest update from Azure: Recovered Azure services: Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager,...
-
resolved
Azure team confirmed that this incident had been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP] - Degraded
Affected: Americas - US - app.prismacloud.io
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Content 9104 Pulled Out
-
resolved
Issue Description On May 21, 2026, customers reported their traffic being blocked due to TID 97011: “D-Link Router DHCP Hostname Command Injection Vulnerability”, the TID was designed to block OS Command Injection attempts within the hostname fields of DHCP requests. However,...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/CLOUD - Sporadic issue with EDR uploads in the US region
-
resolved
We have experienced a sporadic issue impacting EDR data uploads in the US region. Cortex XDR agent local protection continues to function normally.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational.
Affected: United States - Government, United States - Goverment, United States - Government
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
app4: Prisma cloud Page is not loading
Affected: Americas - US - app4.prismacloud.io
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [App3] - Intermittent login failures
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Incident Notification: Azure Services Service Bus & API Management impacting CNGFW failing across South India & Australia Southeast multiple regions
Names an upstream provider: Azure.
-
resolved
Azure has mitigated the incident. We are monitoring for continued stability.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [App3] - Intermittent login failures
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS us-east-1 outage impacting Cloud NGFW Services
Names an upstream provider: AWS.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma AIRS Product Degradation
-
resolved
The service degradation affecting multiple Prisma AIRS products has been resolved. All affected services have been restored to normal operation. Our teams will continue monitoring system health and performance to ensure stability.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS AP-NORTHEAST-1 outage impacting Cloud NGFW Services.
Names an upstream provider: AWS.
-
resolved
AWS has resolved the issue.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure France Central outage impacting Cloud NGFW Services.
Names an upstream provider: Azure.
-
resolved
Azure has reported that this issue is now mitigated. See https://app.azure.com/h/GHHC-K4Z/97cdb5 for an update with more information provided by Azure. CNGFW services are no longer impacted.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS EU-WEST-3 outage impacting Cloud NGFW Services.
Names an upstream provider: AWS.
-
resolved
AWS has closed the issues and Cloud NGFW services are no longer impacted
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
[Azure] [EastUS] outage impacting Cloud NGFW Services
Names an upstream provider: Azure.
Started during Azure: Multiple services – Control plane issues in East US.
-
resolved
The Azure East US infrastructure issue has been resolved by Microsoft. Cloud NGFW for Azure - eastus is fully operational. No active Azure CSP provider incidents remain. Customers should no longer experience failures when provisioning, scaling, or updating resources.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP.JP] - Major outage
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
DNS Security issue
-
resolved
There was a DNS security service issue that occurred at 9:03 AM PDT in the us-central1 region and has been resolved at 10:15 AM PDT. Customer Impact: This issue may cause the customers in us-central1 to experience high latency with the DNS security service.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP - No Incidents in UIM in US region
-
resolved
The issue has been resolved and all incident should now be viewable in UIM.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP3] - Delayed asset ingestion
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP.CA] - Alerts unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
app-ca: Maintenance extension
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [APP2]: Ongoing service disruption
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Investigating Cortex Federal Certificate Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident - Delayed Ingestion [APP3]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [APP2]: 26.3.1 Scheduled Release Extension
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue - Stale Data [APP3]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud not available in China regions due to extended maintenance
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
APP: Asset inventory page degradation
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues
-
resolved
This issue has been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
APP : Maintenance extension till 4:30 AM PST
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure West US 3, West Europe & Central US Network issues impacting Cloud NGFW Services
Names an upstream provider: Azure.
-
resolved
Azure notified services has been restored.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Service Portal is having intermittent connectivity issues
-
resolved
Incident is resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure impacting Cloud NGFW New Firewall Creation.
Names an upstream provider: Azure.
Started during Azure: Azure OpenAI – GPT-5.2 availability degradation in 7 regions.
-
resolved
The resolution has been implemented across all regions. We confirm the successful deployment of the fix and will continue to monitor the sanity jobs.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
ADNS/ADNSR - False Positive Detection Incident
-
resolved
This incident has been resolved. We have identified the root cause. The incorrect verdict was due to multiple 3rd party intelligence feeds providing malicious verdicts. Enhancement measure will be added to reduce false positives caused by CNAME domains from 3rd party...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident - Delayed Ingestion [APP3]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
edgeService (IoT) service downgrade in United States
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
IoT Security (United States) Outage
-
resolved
Status: Service is fully Restored Summary: The technical team has successfully addressed the underlying database issue and restored all affected services to full functionality. Details: Data integrity has been verified, and all system components are now operating within normal...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud delayed asset ingestion [app2, app3, app4, app-eu, app-ind, app, app2-eu]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud partial degraded performance [APP2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services.
Affected: Bahrain (me-south-1)
Names an upstream provider: AWS.
Started during AWS: Multiple services (Bahrain): Region Availability.
-
monitoring
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region. Ongoing Actions: Our...
-
monitoring
We are continuing to monitor for any further issues.
-
monitoring
We are continuing to monitor for any further issues.
-
monitoring
We are continuing to monitor for any further issues.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AWS Middle East(Bahrain) outage impacting Cloud NGFW Services.
Names an upstream provider: AWS.
Started during AWS: Multiple services (Bahrain): Region Availability.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure Brazil South outage impacting CNGFW services
Names an upstream provider: Azure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Incorrect Verdicts Issued in WildFire
-
resolved
By 1:00 PM PST on February 26, 2026, the verdicts for all affected files have been corrected.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customers are unable to add comments to existing support cases
-
resolved
The issue has been resolved and adding comments is now functional.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AURL/ADNS - False Positive Detection Incident
-
resolved
Briefly during the morning of 2/12/2026, the domain svc.ha-teams.office.com was miscategorized within AURL filtering and ADNS products. This may have caused interruptions in Microsoft Teams traffic. The issue has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure Resource Manager East US 2, South Central US & West US 3 Impacting CNGFW services
Names an upstream provider: Azure.
-
resolved
CNGFW Services continues to operate normally & no impact observed.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
App-ca partial outage - Inventory and compliance pages are impacted
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Azure US West outage impacting CNGFW services
Names an upstream provider: Azure.
Started during Azure: Power event impacting multiple services – West US.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex Cloud products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AI Runtime Security (AIRS) Cloud - Partial Outage in the United States region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex Cloud products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Datat Security: UI Service Disruption
-
resolved
Engineering teams have resolved the issue impacting customers.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident - [app2] - Snapshot service experiencing partial outage
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Ingestion Delay [APP4]
-
resolved
This incident has been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Compute incident [APP.ID]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service Degradation affecting Cloud NGFW Azure
Names an upstream provider: Azure.
-
resolved
Issue has been completely resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service - Issue in FedRAMP Moderate
-
resolved
CDL service is fully operational
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the France region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident - Cloud Application Security [APP.GOV]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex Cloud products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [APP2]: Stale data in asset inventory
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP4] - Alerts
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AURL - Scanning Category False Positives
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the EU region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Maintenance Extension [APP.CN]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We experiencing an issue with Customer Support Portal and Admin Site
-
resolved
The issue has been resolved, and all services—including the Adminsite—are now fully restored.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex Cloud products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: Increase Scan Timeouts in UK and France Regions
-
resolved
We have monitored the situation and verified the fix.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Brazil: Increase Error Rates or Latency
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Advanced Threat Prevention (ATP) - Degraded Performance in US region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Best Practices Dashboard Currently unavailable for all regions
-
resolved
This incident has been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
URL fitlering service, certain URLs are categorized into an unintended category
-
resolved
The domain, sonet[.]com[.]au, was initially categorized in 2015. On November 26, 2025, at 23:15 PST, its category was automatically updated to unintended category. Following a category change request from the customer, it was recategorized to Educational Institutions on November...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Provisioning new tenants current degraded
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue - Application Security [app2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: Increase Latency in LATAM Region
-
resolved
This issue has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SaaS API: eu-central service disruption
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
MLAV Service Interruption due to an Expired Certificate
-
resolved
The MLAV service interruption caused by an expired certificate on a service endpoint began on November 9, 2025, at 13:10 PST. The issue was resolved at 19:22 PST on the same day with the immediate deployment of the renewed certificate.
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Degraded Cloud NGFW Deployment AWS Auto Scaling
Names an upstream provider: AWS.
-
resolved
This incident has been resolved now
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Incident [APP2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Incident Report: Degraded Functionality for Firewall Operations In AWS CNGFW Firewall’s
Names an upstream provider: AWS.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service Disruption Update: Azure portal Issue Impacting Management and Provisioning
Names an upstream provider: Azure.
Started during Azure: Azure Front Door – Connectivity issues across multiple regions.
-
resolved
This incident has been resolved.
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Prisma Cloud Issue - Application Security [app2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Maintenance Extension [APP2.EU]
-
resolved
This maintenance has been completed.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: Increase Latency in US Region Due to AWS Outage
Names an upstream provider: AWS.
-
resolved
A small subset of customers in the US region would have experienced increased latency for the DLP service during this period, due to issues relating to the AWS outage.
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Incident Notification: Cloud NGFW for AWS Resources
Names an upstream provider: AWS.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Enterprise DLP: Service Degradation in NAM Region
-
resolved
This incident was resolved around 5:15pm PDT on Thursday, Oct 16th
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Advanced Threat Prevention (ATP) - Degraded Performance in US,Canada regions
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Intermittent behavior of Prisma Cloud - Alerts services for app.ca
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Login issues with Hub, Strata Cloud Manager and Cortex
-
resolved
Issue has been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Support Portal Service is degraded
-
resolved
The issue has been resolved. Full functionality restored.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
FedHigh SSPM UI unavailable
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
WildFire is currently experiencing an issue in GVS Cloud. We are actively working on this issue and will provide another update by 10:30 UTC with further details. Customer Impact: Delay in getting verdict for samples Workaround: N/A
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Prisma Cloud Issue - Application Security [app2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service - Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SaaS API: Ongoing service disruption
-
resolved
Service has returned to a stable operating state
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XSOAR in India Region - Playbooks intermittent Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Test-A-Site Service Disruption
-
resolved
A fix has been implemented, and we have confirmed that Test-A-Site is fully operational. We will continue to monitor the service for stability.
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DLP FedRAMP Moderate (IL2) Scan Failures
-
resolved
No further issues were noticed over the weekend. This was resolved at 18:00 UTC on Friday.
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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
-
resolved
This incident has been resolved.
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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
-
resolved
This incident has been resolved.
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Prisma Cloud Issue [APP4]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Compute and Prisma Cloud CSPM degraded performance
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
CNGFW: Issue affecting AWS login
Names an upstream provider: AWS.
-
resolved
We have applied fix to the identified issue. Users can connect to AWS console.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center Operational Health Dashboard impaired - DE Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center dashboards impaired - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex Cloud products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue [app2]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud NGFW Disruption in Azure
Names an upstream provider: Azure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue [APP.CN]
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Log Viewer errors on IL region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Log Viewer Impaired - DE
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Log Viewer Impaired - AU, SG
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Autofocus Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Impact to Prisma Access Management plane on Fedramp Moderate
-
resolved
This incident has been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service in the US is currently experiencing degraded performance
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
DLP: Increased 5xx Errors in UI
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
DLP: Elevated Scan Request Timeouts in NAM Region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue in Canada Cloud
-
resolved
WildFire experienced an issue in the Canada Cloud. The services were affected from Aug 11th, 2025, at 00:12 AM UTC to 02:35 AM UTC. Customer Impact: Denial of sample submission and delay of signature availability. Workaround: N/A
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Prisma Cloud Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center and Activity Insights Domains dashboards impaired - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SD-WAN Degraded portal UI, API access for multiple regions
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Elevated Scan Timeouts in UK and France Regions
-
resolved
The incident was resolved at 6am UTC.
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SSPM UI/Onboarding in Australia region was down due to data store certificate expired
-
resolved
WHAT: SSPM UI/Onboarding in Australia region was inaccessible temporarily due to data store certificates expired. WHEN: Sunday , Aug 3 | 8:29PM PT - Monday, Aug 4 | 7:40am PT Wednesday , Aug 6 | 4:39 AM PT - Wednesday, Aug 6 | 7:45am PT WHERE: Australia region NO ACTION REQUIRED...
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SCM Command Center and AI Access dashboards impaired - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Errors while onboarding the Apps
-
resolved
The issue has been identified and resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud NGFW AWS UI Display
Names an upstream provider: AWS.
-
resolved
We have applied fix to the identified issue. Users can connect to AWS console.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Activity Insights Users dashboards impaired - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service - Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center dashboards impaired - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma SD-WAN degraded UI & Portal Access.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB India - Delay in processing browser events
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access - Auto-scaling / New onboarding degradation
-
resolved
This incident has been resolved with the fix in place. Thanks!!
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SCM Command Center dashboards impaired - DE Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center and AI Access dashboards on DE Prod impaired
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB US - Degraded performance in Profile Sync service for some users
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM - Monitor Data Centers, Branch Sites Impaired - EU Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma SDWAN - VPN services connectivity issue - US region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB - Authentication issues
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SASE - CIE not syncing all users from Azure AD affecting users from connecting to GP.
Names an upstream provider: Azure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB degraded log in experience
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM - Command Center and Activity Insights Impaired - UX Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access Panorama Plugin Service Degradation
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service degradation impacting new onboardings.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
AutoFocus Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Intermittent degraded functionality for XSOAR products in Germany region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue in EU Cloud
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
IoT Security Cloud Incident
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [CWP]: Ongoing service disruption
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Advanced URL Filtering Incident
-
resolved
we have completed our investigation regarding the incident. Our assessment confirms that all Advanced UrlFiltering regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure...
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AI Runtime Security: API Intercept Outage
Names an upstream provider: Google Cloud.
-
resolved
Our Cloud Services Provider (Google Cloud) has informed us the major incident has been resolved. All AI Runtime Security services are operating normally.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Advanced DNS Security Incident
-
resolved
We have completed our investigation regarding the incident. Our assessment confirms that all Advanced DNS Security regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure...
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
IoT Security Cloud Incident (Iot.services-edge.paloalyonetworks.com)
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SDWAN Metrics and Stats for multiple regions are impacted
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
DLP Service Degradation
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB Login and private apps degraded
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Service degradation impacting multiple PA services
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Support Portal Service is impacted
-
resolved
Monitoring confirmed that the Customer Support Portal service operations are completely restored.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM - Command Center and Activity Insights Impaired - All Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
DLP(NGFW)[hawkeye.services-edge.paloaltonetworks.com] Service Degradation
Names an upstream provider: Google Cloud.
-
resolved
GCP outage has been confirmed as the issue. Incident as been resolved
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cloud Identity Engine Incident
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Inaccessible
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service is inaccessible
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Hub and Strata Cloud Manager Incident
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Issues with login and degraded performance
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
App-ID Cloud Engine (ACE) - Major Outage in all regions
Names an upstream provider: Google Cloud.
-
resolved
This incident has been resolved. GCP Outage potentially affecting ACE connectivity. GCP Status Page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Began 11 AM PDT, ended around 2:10 PM PDT.
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AI Runtime Security Cloud - Major Outage in United States
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Advanced Threat Prevention (ATP) - Major Outage In All Regions (Global)
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access China - Cloud Identity Engine Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex products console in America Government Region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SDWAN Incident - Sugarloaf Region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex products console in America Government Region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Hub Incident
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Cloud Manager Incident
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Login Partial Outage
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Increased latency observed on Customer Support Portal, some functionalities are degraded.
-
resolved
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Increased latency observed on Customer Support Portal
-
resolved
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 12:34 AM UTC. All services are operational.
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SCM Activity Insights, AI Access and Monitor pages on the EU Prod impaired
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SDWAN Incident in AMER2 (Hood)
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue in Germany
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center Dashboards, Activity Insights, and Monitor pages on the US Prod impaired
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center and Activity Insights outage - SA Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM - Sporadic Issues in Assets Inventory page
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
We are experiencing an issue with login to Cortex products console
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center Dashboards, Activity Insights, and Monitor pages on the US Prod and EU Prod environments are impaired
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Degraded Performance - US Region
-
resolved
We were experiencing issues with Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud in US region. The impact was sporadic performance issues. Cortex XDR agent local protection continued to function normally as well as all data ingestion.
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Autofocus Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Customer Support Portal Service is not available
-
resolved
The Customer Support Portal was not available for external users from 02:52 UTC to 03:50 UTC
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center and Activity Insights partial outage - SA Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service - Issue in Australia
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Command Center partial outage - US Prod
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access CIE(Cloud Identity Engine) issue with user group sync
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB - SG region - ld proxy is down
-
resolved
This incident has been resolved at 2:33 UTC but the workflow did not update the status page due to an error
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Strata Logging Service American regions - Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access - Intermittent connectivity degradation in Europe
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Tenant activations are delayed and device associations may fail
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Experiencing Issues with the Storage on Kafka
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Visibility and Reporting Dashboards - Partial outage in CH Region
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Access team investigating an issue affecting new tenant onboarding
-
resolved
The issue has been identified and the fix has been rolled out. Please feel free to reach out the support team if you continue seeing any onboarding issues.
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IoT Security (US) Down due to DNS failures
Names an upstream provider: AWS.
-
resolved
WHAT: IoT Security (US) Experienced a downtime due to DNS failures. WHEN: Wednesday, April 23 | 10:00 AM PST - 11:00 AM PST WHERE: US region IMPACT: US Customers experienced portal downtime. SUPPORT: We have recovered the services and will work with AWS (DNS hosting service) on...
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PAB SG Intermittent failures
-
resolved
The incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Prisma Cloud [APP.CA]: Ongoing service disruption
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
PAB Management Console US - Degraded
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SCM Visibility and Reporting Dashboards - Partial outage in QA and SA Regions
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SlackStandard connector outage
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Strata Logging Service - Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
SG region is down
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
Standard DNS Security service issue in China
-
resolved
DNS Security Service is currently experiencing an issue in China. We are actively working on this issue and will provide another update by in 30 minutes with further details. Customer Impact: Most of China customers Workaround: N/A
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.
WildFire Issue
-
resolved
WildFire experienced an issue in the Wildifre Public Cloud. The problem started on March 31st, 2025, at 17:00 UTC and was resolved on April 1st, 2025, at 16:00 UTC. Customer Impact: Some of the Firewalls may have cert verification issues. Workaround: N/A
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Prisma Access SD-WAN: UI outage in FedRAMP AMER1 (Rogers)
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resolved
This incident has been resolved.
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WildFire Issue
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resolved
This incident has been resolved.
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Degraded performance on SCM (Command Center and related dashboards) - US Region
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resolved
This is resolved.
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Degraded performance on SCM - US Region
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resolved
This incident has been resolved.
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Degraded Performance SCM Command Center - JP region
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resolved
The incident is resolved
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Prisma Access (China): Maintenance Upgrade Required March 28th 2025
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resolved
This incident has been resolved.
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Prisma Access: Maintenance Upgrade Required March 28th 2025
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resolved
This incident has been resolved.
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Prisma Access Browser - Service Degradation
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resolved
The services are in recovery, and we are continuing to monitor.
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WildFire Issue
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resolved
This incident has been resolved.
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Autofocus Issue
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resolved
This incident has been resolved.
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Cortex XDR/XSIAM/XPANSE/XSOAR8 - Degraded performance
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resolved
This incident has been resolved.
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Zoom Connector outage in North Americas
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resolved
This incident has been resolved.
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Prisma Cloud [APP.SG]: Ongoing service disruption
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resolved
This incident has been resolved.
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Advanced Threat Prevention (ATP) - Degraded Performance in India Region
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resolved
This incident has been resolved.
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SCM Command Center, Activity Insights partial outage - Germany Only
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resolved
This incident has been resolved.
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Strata Cloud Manager Unavailable
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resolved
This incident has been resolved.
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Prisma Access - RN and SC IKEv1 tunnels down
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resolved
This incident has been resolved.
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WildFire Issue in UK Cloud
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resolved
This incident has been resolved.
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Prisma Cloud Compute - Agentless scanning is not available
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resolved
This incident has been resolved.
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Strata Cloud Manager Command Center intermittent stale data for 30 days filter (US Region)
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resolved
This incident has been resolved.
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Strata Cloud Manager AIOPS for NGFW Unavailable
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resolved
This incident has been resolved.
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Strata Logging Service American regions - Issue
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resolved
This incident has been resolved.
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Issues with decryption of Microsoft Teams traffic through Prisma Access
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resolved
We have confirmed that this was the result of an update to the intermediate certificate that may be used by Microsoft Teams, which is signed by a newer Microsoft Trusted Root CA. Implementing the newest Microsoft Trusted Root CA will resolve this issue. Please reach out to the...
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Prisma Access - Degraded service in the Europe (Sweden) region
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resolved
the issue has been resolved and functionality restored
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SLS Log Viewer Impaired on US Prod
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resolved
This incident has been resolved.
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Strata Cloud Manager Logs Unavailable in Log Viewer and SLS Explore
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resolved
This incident has been resolved.
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SCM Activity Insights and Command Center Users Dashboards on FR Prod Environment Impaired
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resolved
This incident has been resolved.
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Use the New SASE Status Page For Prisma Access Status and Updates
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resolved
This incident has been resolved.
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SCM Activity Insights Users Dashboards impaired on US Prod Environment
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resolved
This incident has been resolved.
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Prisma Cloud [APP3]: Ongoing service disruption
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resolved
This incident has been resolved.
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Prisma Cloud [APP.EU]: Ongoing service disruption
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resolved
This incident has been resolved.
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Prisma Cloud [APP4]: Ongoing service disruption
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resolved
This incident has been resolved.
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Prisma Cloud [APP2]: Ongoing service disruption
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resolved
This incident has been resolved.
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Prisma Cloud [APP]: Ongoing service disruption
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resolved
This incident has been resolved.
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Strata Cloud Manager Incident
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resolved
This incident has been resolved.
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SCM Activity Insights Dashboards on AU Prod Environment Impaired
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resolved
This incident has been resolved.
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Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments)
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resolved
This incident has been resolved.
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WildFire Issue
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resolved
This incident has been resolved.
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WildFire Issue
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resolved
This incident has been resolved.
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We are experiencing an issue with login to Cortex console
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resolved
This incident has been resolved.
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Autofocus Issue
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resolved
This incident has been resolved.
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Prisma Cloud [APP2.EU]: Ongoing service disruption
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resolved
This incident has been resolved.
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CVE-2024-3393 PAN-OS: Firewall Denial of Service (DoS) in DNS Security Using a Specially Crafted Packet
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resolved
This incident has been resolved.
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Prisma Access Unaffected by Device Certificate Expiration; Check Certificate Expiration for Next-Generation Firewalls Used in Prisma Access Deployments
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resolved
This incident has been resolved.
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Prisma Cloud CIEM - AWS Identity Center permissions - Degraded performance in unused permissions policies analysis
Names an upstream provider: AWS.
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resolved
This incident has been resolved.
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WildFire Issue in US Cloud
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resolved
This incident has been resolved.
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We are experiencing an issue with login to Cortex console
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resolved
This incident has been resolved.
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WildFire Issue
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resolved
This incident has been resolved.
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WildFire Issue in US Cloud
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resolved
The issue has been resolved.
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WildFire Issue in Japan Cloud
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resolved
This incident has been resolved.
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Prisma Cloud [APP]: Ongoing service disruption
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resolved
This incident has been resolved.
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SCM Command Center Dashboards on US Prod Environment Impaired
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resolved
This incident has been resolved.
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SCM Visibility Service is Impacted in Saudi Arabia Region
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resolved
The incident is resolved.
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SaaS API MS Teams Application
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resolved
This incident has been resolved.
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Prisma Cloud CIEM - delay in effective IAM permissions calculation and last access data
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resolved
This incident has been resolved.
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SCM Visibility Pages are impacted due to a GCP Outage in Americas - from 5:30 PM UTC
Names an upstream provider: Google Cloud.
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resolved
This incident has been resolved.
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Cortex XDR/XSIAM/XPANSE/XSOAR8 - Delay in Incident Generation - US Region
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resolved
This incident has been resolved.
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Palo Alto Networks Cloud Operations is impacted due to a GCP Outage in Americas - Hood, elcapitan (US) region from 5:30 PM UTC
Names an upstream provider: Google Cloud.
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resolved
This incident has been resolved.
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Customers will see a delay in logs appearing in Log Viewer
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resolved
This incident has been resolved.
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WildFire Issue
-
resolved
This incident has been resolved.
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WildFire Issue
-
resolved
This incident has been resolved.
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Cortex XDR/XSIAM/XPANSE/XSOAR We experienced degraded performance
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resolved
This incident has been resolved.
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Prisma Cloud [APP2]: Ongoing service disruption
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resolved
This incident has been resolved.
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Prisma Cloud: Ongoing service disruption
-
resolved
This incident has been resolved.
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Prisma Access Service Degradation Affecting New Onboardings, Autoscale, and Dataplane Upgrades
-
resolved
We are continuing to monitor for any further issues.
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CSP, Licensing and Content update services hosted on GCP are not available
Names an upstream provider: Google Cloud.
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resolved
RESOLVED - Services Restored - CSP, Licensing and Content update services hosted on GCP are not available
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SaaS API and SSPM API India region service disruption.
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resolved
This incident has been resolved.
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Prisma Cloud [APP2]: Ongoing service disruption
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resolved
This incident has been resolved.
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Upcoming November 18, 2024 Deadline for User-ID and Terminal Server (TS) Agent Certificate Expiration
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resolved
This incident has been resolved.
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Backend service errors
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resolved
The issue has been identified. Backend services are operational.
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Hood regions: New Vion Deployment impacted
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resolved
This incident has been resolved.
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Strata Logging Service (Explore) - Issue Japan
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resolved
This incident has been resolved.
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Cortex XDR/XSIAM/XPANSE/XSOAR [Japan region] We experienced degraded performance
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resolved
We experienced degraded performance in Japan region
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Prisma Access SD-WAN: device connectivity to controller, UI, API degraded performance - Sugarloaf region
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resolved
This incident had been resolved and all services are back up and running.
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Prisma Access Service Degradation Affecting New Onboardings, Autoscale, and Dataplane Upgrades
-
resolved
We are continuing to monitor for any further issues.
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Strata Cloud Manager Unavailable
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resolved
This incident has been resolved.
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WildFire Issue
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resolved
This incident has been resolved.
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WildFire Issue
-
resolved
This incident has been resolved.
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WildFire Issue
-
resolved
This incident has been resolved.
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Strata Logging Service - Issue in US
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resolved
This incident has been resolved.
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WildFire Issue
-
resolved
This incident has been resolved.
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Cortex XSIAM/XDR/XSOAR 8 - Degraded Performance in India region
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resolved
This incident has been resolved.
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Hub Issue
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resolved
This incident has been resolved.
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Strata Cloud Manager Upgrade
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resolved
This incident has been resolved.
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Issue with Admin push in Strata Cloud Manager
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resolved
This incident has been resolved.
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Delayed data scanning
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resolved
This incident has been resolved.
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Suppression service
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resolved
This incident has been resolved.
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Suppression service
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resolved
This incident has been resolved.
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GlobalProtect 5.2 and 5.1 End of Engineering Dates
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resolved
This incident has been resolved.
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SAML, MFA and login failures for Prisma Access users
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resolved
This incident has been resolved.
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Data Security UI In not responding in FEDRAMP region for all the users, all the data security pages are not loading or failing to load on the UI
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resolved
This incident has been resolved.
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Commit failures Impacting Applications and Threats Content Update 8852-8753
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resolved
This incident has been resolved.
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Recommendations for Addressing Site Access Challenges with Decryption on Google Chrome Browser 124 and Higher
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resolved
This incident has been resolved.
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