sevanalysis

Palo Alto Networks

Infrastructure. Source: Palo Alto Networks status page.

Incidents, last 90 days
25
Median to mitigation
1h 55m
Median to resolution
3h 37m
p95 to resolution
3d 4h
Naming an upstream provider
24%
With a postmortem on the status page
0%

What failed, last 90 days

The text does not say enough to tell11
A provider or third-party service this vendor depends on failed5
Data delayed, stale, lost or corrupted, or needing replay after recovery3
A zone, region or data center became unavailable2
CDN or edge layer failed or served bad content1
Login, tokens, certificates or credentials failed1
Orchestration, control plane, service discovery or load balancing failed1
Exhausted memory, disk, CPU, queues, connection pools or quotas1

Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.

Incidents per month

All recorded incidents

WildFire Issue minor 2026-10-20 11:28 UTC 56m

Affected: WildFire Germany Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details. Customer Impact: Frequent disconnection and Delay in Sample processing Workaround: N/A

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region major 2026-10-20 07:52 UTC 17h 52m

Affected: United Kingdom, United Kindom, United Kingdom, United Kingdom, United Kingdom

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. identified

    We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.

  2. identified

    The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.

  3. identified

    We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue

  4. identified

    We continue to see gradual improvement in the situation and are closely monitoring the status

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-10-20 06:52 UTC 9h 23m

Affected: WildFire UK Cloud

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: Google Cloud.

Started during Google Cloud: Multiple services were experiencing issues in the europe-west2 region..

  1. investigating

    WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details. Customer Impact: Delay in sample processing and client disconnection errors Workaround: N/A

  2. investigating

    This is due to an outage from GCP.

  3. investigating

    GCP is still continuing investigating the issue. There is no ETA yet.

  4. investigating

    GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table

  5. investigating

    As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.

  6. identified

    The issue has been identified and a fix is being implemented.

  7. monitoring

    A fix has been implemented and we are monitoring the results.

  8. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US minor 2026-10-15 00:51 UTC 35m

Affected: United States - Americas

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API. Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal....

  2. resolved

    The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC. Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and...

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cloud NGFW for AWS: Management Portal access errors none 2026-10-09 20:33 UTC 23m

Affected: N.Virginia (us-east-1)

Failure mode: CDN or edge layer failed or served bad content. Root cause: A configuration change. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: AWS.

  1. investigating

    We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.

  2. resolved

    Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to...

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue critical 2026-10-07 23:56 UTC 2h 13m

Affected: WildFire Singapore Cloud, WildFire UK Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Indonesia Cloud, WildFire Taiwan Cloud, WildFire France Cloud, WildFire Qatar Cloud, WildFire South Korea Cloud, WildFire Israel Cloud, WildFire Saudi Arabia Cloud, Wildfire Spain Cloud, WildFire EU Regulated Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by with further details. Customer...

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    Singapore/UK/Israel/Spain Clouds are operational

  4. identified

    We are continuing to work on a fix for this issue.

  5. identified

    We are continuing to work on a fix for this issue.

  6. identified

    We are continuing to work on a fix for this issue.

  7. monitoring

    A fix has been implemented and we are monitoring the results.

  8. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Customer Support Portal Service is not available none 2026-10-06 22:17 UTC 2h 23m

Affected: Customer Support Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are observing an intermittent availability issue with multiple customer-facing services. The operations team is investigating the problem.

  2. monitoring

    The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.

  3. resolved

    No issues were observed during the 1-hour observation period. No further updates are expected on this thread.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

PrismaCloud: APP3: Stale data in asset inventory minor 2026-09-29 06:32 UTC 46h 53m

Affected: Americas - US - app3.prismacloud.io

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. identified

    The issue has been identified and a fix is being implemented.

  2. identified

    We are continuing to work on a fix for this issue.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We are continuing to work on a fix for this issue.

  5. identified

    We are continuing to work on a fix for this issue.

  6. identified

    We are continuing to work on a fix for this issue.

  7. identified

    We are continuing to work on a fix for this issue.

  8. identified

    We are continuing to work on a fix for this issue.

  9. identified

    We are continuing to work on a fix for this issue.

  10. identified

    We are continuing to work on a fix for this issue.

  11. identified

    We are continuing to work on a fix for this issue.

  12. identified

    We are continuing to work on a fix for this issue.

  13. identified

    We are continuing to work on a fix for this issue.

  14. identified

    We are continuing to work on a fix for this issue.

  15. identified

    We are continuing to work on a fix for this issue.

  16. identified

    We are continuing to work on a fix for this issue.

  17. identified

    We are continuing to work on a fix for this issue.

  18. identified

    We are continuing to work on a fix for this issue.

  19. identified

    We are continuing to work on a fix for this issue.

  20. identified

    We are continuing to work on a fix for this issue.

  21. identified

    We are continuing to work on a fix for this issue.

  22. identified

    We are continuing to work on a fix for this issue.

  23. identified

    We are continuing to work on a fix for this issue.

  24. identified

    We are continuing to work on a fix for this issue.

  25. identified

    We are continuing to work on a fix for this issue.

  26. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

MLAV Outage - Investigation Undergoing critical 2026-09-02 19:01 UTC 3h 18m

Affected: APAC - Taiwan, EMEA - Netherlands, Americas - US West, Americas - US Central

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigate the issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

URL filtering service degradation affected by GCP network service degradation minor 2026-09-01 17:00 UTC 4h 44m

Affected: Americas - US Central

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: Google Cloud.

Started during Google Cloud: Multiple products in us-central1-b are experiencing network service degradation..

  1. investigating

    We are monitoring the system and we will provide another update by 12pm PDT with further details. Customer Impact: Customer will experience service degradation Workaround: "N/A"

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operational minor 2026-09-01 15:24 UTC 11h 34m

Affected: Cortex Gateway

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XSOAR8/XSIAM - Degraded performance in the US region minor 2026-08-26 17:47 UTC 3h 37m

Affected: United States - Americas, United States - Americas

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are experiencing degraded XSOAR/XSIAM performance in the US region with automation executions

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue has been identified and a fix is being implemented.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-08-25 18:24 UTC 32m

Affected: WildFire India Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in the India Cloud. We are actively working on this issue and will provide another update by 20:00 UTC with further details. Customer Impact: Delay of sample processing and verdict availability Workaround: N/A

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-08-24 17:26 UTC 1h 11m

Affected: WildFire India Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in India Cloud. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Delay of sample processing and intermittent failure of quering. Workaround: N/A

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region minor 2026-08-21 20:24 UTC 3d 4h

Affected: United States - Americas, United States - Americas, United States - Americas

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

File Manager: Increased Latency in US West Region minor 2026-08-20 18:16 UTC 1h 20m

Affected: United States - Americas

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: Google Cloud.

Started during Google Cloud: We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region..

  1. identified

    We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds. GCP Outage link: https://status.cloud.google.com/regional/americas#status-table

  2. monitoring

    GCP is seeing recovery for affected products. We will continue monitoring the situation.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Log forwarding and streaming degradation for Device Security Cloud Service minor 2026-08-19 22:59 UTC 43h 36m

Affected: United States

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: Google Cloud.

  1. investigating

    Incident Overview The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and...

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Service Degradation: Cloud NGFW Management Console. none 2026-08-19 15:10 UTC 6h 52m

Affected: N.Virginia (us-east-1)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    We are investigating login service degradation on the Cloud NGFW Management Console. Note: Data plane traffic and security enforcement are not impacted by this event. Current Status: Engineers are currently investigating the issue. Next Update: 06:00 PM UTC, 19th Aug 2026

  2. monitoring

    Service Degradation has been mitigated. We will continue to monitor service health.

  3. monitoring

    Service Degradation has been mitigated. We will continue to monitor service health. Next Update: 08:00 PM UTC, 19th Aug 2026

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    The login service degradation on the Cloud NGFW Management Console has been fully resolved. All services are operating normally.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region minor 2026-08-17 21:31 UTC 6h 30m

Affected: Canada, Canada, Canada, Canada

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are experiencing degraded performance in the CA region. Cortex XDR agent local protection continues to function normally.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the US region none 2026-08-11 19:00 UTC 0m

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. resolved

    We experienced degraded performance in the US region Cortex XDR agent local protection continues to function normally.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue none 2026-08-11 11:06 UTC 1h 4m

Affected: WildFire Global Cloud, WildFire Europe Cloud, WildFire Singapore Cloud, WildFire Japan Cloud, WildFire UK Cloud, WildFire U.S. Government Cloud, WildFire Canada Cloud, WildFire Australia Cloud, WildFire Germany Cloud, WildFire India Cloud, WildFire Switzerland Cloud, WildFire Poland Cloud, WildFire Indonesia Cloud, WildFire Taiwan Cloud, WildFire France Cloud, WildFire Qatar Cloud, WildFire South Korea Cloud, WildFire Israel Cloud, WildFire Saudi Arabia Cloud, WildFire Italy Cloud, Wildfire Spain Cloud, WildFire AWF PubSec Cloud(FRM), WildFire AWF GovCloud(FRH), WildFire South Africa Cloud, WildFire EU Regulated Cloud, WildFire GVS Cloud, WildFire US Native Cloud, WildFire Delhi Cloud, WildFire Brazil Cloud, WildFire Finland Cloud, WildFire EU Sovereign Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in the regional Clouds. We are actively working on this issue and will provide another update by with 1:00 PM UTC for frther details. Customer Impact: Service degradation. Workaround: NA

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

PrismaCloud APP3: Delayed asset inventory data minor 2026-08-07 06:55 UTC 16d 20h

Affected: Americas - US - app3.prismacloud.io

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. monitoring

    A fix has been implemented and we are monitoring the results.

  2. monitoring

    We are continuing to monitor for any further issues.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. monitoring

    We are continuing to monitor for any further issues.

  7. monitoring

    We are continuing to monitor for any further issues.

  8. monitoring

    We are continuing to monitor for any further issues.

  9. monitoring

    We are continuing to monitor for any further issues.

  10. monitoring

    We are continuing to monitor for any further issues.

  11. monitoring

    We are continuing to monitor for any further issues.

  12. monitoring

    We are continuing to monitor for any further issues.

  13. monitoring

    We are continuing to monitor for any further issues.

  14. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Customer Service Portal will be going through an unplanned emergency change management. major 2026-08-02 00:29 UTC 2h 47m

Affected: Customer Support Portal

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Panorama-Managed Azure CNGFW minor 2026-08-01 00:25 UTC 29h 49m

Affected: australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus, eastus2, northeurope, uksouth, ukwest, westeurope, westus, westus2, westus3, brazilsouth, japaneast, northcentralus, southeastasia, canadaeast, centralindia, francecentral, germanywestcentral, israelcentral, italynorth, japanwest, koreacentral, mexicocentral, newzealandnorth, norwayeast, southafricanorth, southcentralus, southindia, spaincentral, swedencentral, switzerlandnorth, switzerlandwest, uaenorth, westcentralus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

Names an upstream provider: Azure.

  1. identified

    Customers using Panorama to manage their Azure Cloud Native Next-Generation Firewall (CNGFW) environment may experience errors when creating or updating firewalls and services, or when utilizing logging services. We have identified the issue and are actively working on a fix....

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Customer Support Portal and Licensing Services are currently down none 2026-07-30 03:35 UTC 13h 57m

Affected: Customer Support Portal

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Incident management team is actively working the issue.

  2. investigating

    Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.

  3. investigating

    This issue has been resolved and the Customer Support Portal if fully operational.

  4. investigating

    RCA in progress.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

PrismaCloud: APP - Delayed ingestion minor 2026-07-17 06:44 UTC 4h 6m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Enterprise DLP: Investigating Increase in Error Rates major 2026-07-16 11:06 UTC 8h 6m

Affected: APAC (Mumbai) - Prisma SaaS, APAC (Singapore) - Prisma SaaS, APAC (Tokyo) - Prisma Access, EMEA (Frankfurt) - Prisma SaaS, EMEA (London) - Prisma SaaS, DLP (NGFW) APAC, DLP (NGFW) EU, Prisma Access DLP, Enterprise DLP - Americas (Brazil)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating increased error rates and latency in multiple regions.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.

  4. monitoring

    We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.

  5. monitoring

    We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

PrismaCloud: App3 - Delayed asset ingestion minor 2026-07-10 05:58 UTC 7h 39m

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We have applied a fix and are currently monitoring the system.

  5. monitoring

    We are still monitoring and waiting for the system to catch up.

  6. monitoring

    We are continuing to monitor the system as it catches up on the lag.

  7. monitoring

    We are continuing to monitor the system as it catches up on the lag.

  8. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational. major 2026-07-07 19:36 UTC 4h 24m

Affected: United States - Government, United States - Goverment, United States - Government

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Azure westeurope, southcentralus outage impacting Cloud NGFW Services. minor 2026-07-07 18:06 UTC 78d 8h

Affected: australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus, eastus2, northeurope, uksouth, ukwest, westeurope, westus, westus2, westus3, brazilsouth, japaneast, northcentralus, southeastasia, canadaeast, centralindia, francecentral, germanywestcentral, israelcentral, italynorth, japanwest, koreacentral, mexicocentral, newzealandnorth, norwayeast, southafricanorth, southcentralus, southindia, spaincentral, swedencentral, switzerlandnorth, switzerlandwest, uaenorth, westcentralus

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: Azure.

  1. monitoring

    We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources. Current Status: Azure is currently experiencing compute capacity issues within...

  2. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

  3. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC

  6. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 15th, 8:00UTC

  7. monitoring

    Update - Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 16th, 8:00UTC

  8. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 20th, 8:00UTC

  9. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 23th, 8:00UTC

  10. monitoring

    We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of...

  11. monitoring

    We are continuing to monitor for any further issues.

  12. monitoring

    Azure is still working on recovery. We are continuously monitoring their progress.

  13. monitoring

    Creation of new firewall instances has been restored in the West Europe and South Central US regions. Customers can now deploy new Cloud NGFW resources as normal. We are continuing to work with Azure and monitor capacity to resolve remaining impacts affecting autoscaling,...

  14. resolved

    Availability issues are now resolved

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud Incident [APP]: Vulnerabilities page is down minor 2026-07-02 10:00 UTC 7h 55m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    We have identified the issue and actively working on a solution.

  3. identified

    We have applied a mitigation and currently monitoring the progress.

  4. identified

    We are continuing to work on a fix for this issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

AWS EU-NORTH-1 (Stockholm) disruption impacting Cloud NGFW minor 2026-06-30 21:30 UTC 34m

Affected: Stockholm (eu-north-1)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: AWS.

  1. identified

    We are aware of an ongoing AWS operational issue in the EU-NORTH-1 (Stockholm) region affecting EC2 APIs and Elastic Load Balancing. This is impacting provisioning and management operations for Cloud NGFW resources in EU-NORTH-1. Existing Cloud NGFW instances and traffic...

  2. resolved

    The issue has been resolved and all services are operating normally.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

PrismaCloud: APP3: Vulnerabilities page is down major 2026-06-30 13:52 UTC 1h 23m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-06-29 16:15 UTC 9h 19m

Affected: WildFire Singapore Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    WildFire is currently experiencing an issue in the Singapore Cloud. We are actively working on this issue and will provide another update by 18:00 UTC with further details. Customer Impact: Intermittent failures may occur during the file upload process and while querying...

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    We are continuing to investigate this issue.

  5. investigating

    We are continuing to investigate this issue.

  6. identified

    The issue has been identified and a fix is being implemented.

  7. monitoring

    A fix has been implemented and we are monitoring the results.

  8. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud Compute [app-gov] Service Outage critical 2026-06-29 12:57 UTC 2h 9m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cloud NGFW Service Disruption minor 2026-06-25 09:33 UTC 1h 45m

Affected: eastasia, southeastasia, centralindia, italynorth, southafricanorth, southindia, swedencentral, uaenorth

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. identified

    We have identified a service disruption affecting Cloud NGFW. Customers may experience degraded performance or connectivity. Current Status: An issue within the Data Plane has triggered a degraded service interruption. Our team has initiated a high-priority incident response to...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud [APP2.EU] - Degraded Alerts Timing minor 2026-06-18 15:02 UTC 8h 36m

Affected: Europe - app2.eu.prismacloud.io

  1. investigating

    Alerts are delayed in app2.eu stack, we are investigating.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We are continuing to work on a fix for this issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Issues with Cortex XDR/XSIAM – EU region minor 2026-06-16 16:41 UTC 31m

Affected: Netherlands - Europe, Netherlands - Europe

  1. investigating

    We are currently experiencing issues with Cortex XDR/XSIAM – EU region. We are actively working on this and will post continuous updates on the issue. The current impact is that agents in EU region are having sporadic connectivity issues to Cortex XDR. All agent side protection...

  2. resolved

    This incident has been resolved.

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API Gateway is currently experiencing an issue. none 2026-06-11 00:57 UTC 41m

Affected: Cloud Manager North America (United States), Cloud Manager North America (Canada), Cloud Manager Europe (United Kingdom), Cloud Manager APAC (Japan), Cloud Manager APAC (India), Cloud Manager APAC (Singapore), Hub, Cloud Manager Europe (Switzerland), Cloud Manager Europe (Germany), Cloud Manager APAC (Australia), Cloud Manager Middle East (Qatar), Cloud Manager Europe (France), Cloud Manager APAC (Indonesia), Cloud Manager Middle East (Israel), Cloud Manager Middle East (Saudi Arabia), Cloud Manager Africa (South Africa), Cloud Manager North America (FedRamp Moderate)

  1. investigating

    API Gateway is currently experiencing an issue . We are actively working on this issue and will provide another update by 3:00 AM UTC with further details.

  2. resolved

    This incident has been resolved.

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Enterprise DLP: US East Increased Latency and Error Rates minor 2026-06-05 17:38 UTC 0m

Affected: DLP (NGFW) NAM, Prisma Access DLP

  1. resolved

    Between 7:40am - 9:20am, Enterprise DLP in the US East region experienced increased latency and error rates for all traffic utilizing the EDM feature. The issue has been resolved and we are continuing to monitor the situation.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud Application Security - Degraded none 2026-06-04 22:26 UTC 3h 5m

Affected: Americas - US - app3.prismacloud.io

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XSOAR - Degraded performance in the US region impacting some MSSP flows minor 2026-06-01 21:21 UTC 26h 9m

Affected: United States - Americas

  1. investigating

    We are currently experiencing an issue with degraded performance impacting some MSSP flows. Customers may experience intermittent performance

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-06-01 13:46 UTC 33h 10m

Affected: WildFire Global Cloud

  1. investigating

    WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details. Customer Impact: Error while getting verdict Workaround: N/A

  2. investigating

    WF is getting unexpected traffic from yesterday for which Wildfire services are not ready to handle. Wildfire has autoscaling settings. However, traffic is more than 8X of normal traffic. The max resources allocated can not handle these traffic.

  3. identified

    Root cause identified. The fix to be ready in a couple of hours and deployment to happen later today.

  4. investigating

    We are currently investigating this issue.

  5. investigating

    Wildfire is experiencing 8X more traffic than the normal traffic. The source of this traffic is not yet identified. We are actively working on the issue.

  6. investigating

    We are continuing to investigate this issue.

  7. investigating

    We are continuing to investigate this issue.

  8. identified

    The issue has been identified and a fix is being implemented.

  9. monitoring

    A fix has been implemented and we are monitoring the results.

  10. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue in Global Cloud none 2026-06-01 03:00 UTC 0m
  1. resolved

    Customers might experience intermittent failures when attempting to retrieve verdicts.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Service degradation in westus2 due to Azure cloud service issue minor 2026-05-29 08:26 UTC 19h 23m

Affected: westus2

Names an upstream provider: Azure.

Started during Azure: Multiple services – Power/cooling issues in West US 2.

  1. investigating

    Azure is having service degradation impacting multiple services in the region westus2(https://azure.status.microsoft/en-us/status) We are continuously monitoring the status.

  2. identified

    Latest update from Azure: Mitigation efforts are underway to restore affected network components across dependent services, including Storage and Compute. Customers may begin to see signs of recovery as these actions progress

  3. identified

    Latest update from Azure: Recovered Azure services: Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager,...

  4. resolved

    Azure team confirmed that this incident had been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud Incident [APP] - Degraded minor 2026-05-21 21:04 UTC 1h 40m

Affected: Americas - US - app.prismacloud.io

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Content 9104 Pulled Out none 2026-05-20 08:30 UTC 2d 13h
  1. resolved

    Issue Description On May 21, 2026, customers reported their traffic being blocked due to TID 97011: “D-Link Router DHCP Hostname Command Injection Vulnerability”, the TID was designed to block OS Command Injection attempts within the hostname fields of DHCP requests. However,...

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Cortex XDR/XSIAM/CLOUD - Sporadic issue with EDR uploads in the US region none 2026-05-18 08:00 UTC 50m
  1. resolved

    We have experienced a sporadic issue impacting EDR data uploads in the US region. Cortex XDR agent local protection continues to function normally.

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Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational. major 2026-05-14 18:11 UTC 4h 5m

Affected: United States - Government, United States - Goverment, United States - Government

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

app4: Prisma cloud Page is not loading major 2026-05-14 05:33 UTC 38m

Affected: Americas - US - app4.prismacloud.io

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Prisma Cloud [App3] - Intermittent login failures minor 2026-05-12 18:53 UTC 22h 27m
  1. resolved

    This incident has been resolved.

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Incident Notification: Azure Services Service Bus & API Management impacting CNGFW failing across South India & Australia Southeast multiple regions minor 2026-05-11 12:33 UTC 2h 2m

Names an upstream provider: Azure.

  1. resolved

    Azure has mitigated the incident. We are monitoring for continued stability.

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Prisma Cloud [App3] - Intermittent login failures major 2026-05-08 20:51 UTC 1h 35m
  1. resolved

    This incident has been resolved.

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AWS us-east-1 outage impacting Cloud NGFW Services minor 2026-05-08 04:08 UTC 22h 30m

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region minor 2026-05-06 17:31 UTC 5h 10m
  1. resolved

    This incident has been resolved.

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Prisma AIRS Product Degradation critical 2026-05-01 23:41 UTC 34m
  1. resolved

    The service degradation affecting multiple Prisma AIRS products has been resolved. All affected services have been restored to normal operation. Our teams will continue monitoring system health and performance to ensure stability.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

AWS AP-NORTHEAST-1 outage impacting Cloud NGFW Services. minor 2026-04-30 10:35 UTC 2h 2m

Names an upstream provider: AWS.

  1. resolved

    AWS has resolved the issue.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Azure France Central outage impacting Cloud NGFW Services. minor 2026-04-27 12:02 UTC 8h 11m

Names an upstream provider: Azure.

  1. resolved

    Azure has reported that this issue is now mitigated. See https://app.azure.com/h/GHHC-K4Z/97cdb5 for an update with more information provided by Azure. CNGFW services are no longer impacted.

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AWS EU-WEST-3 outage impacting Cloud NGFW Services. minor 2026-04-27 11:50 UTC 9h 9m

Names an upstream provider: AWS.

  1. resolved

    AWS has closed the issues and Cloud NGFW services are no longer impacted

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

[Azure] [EastUS] outage impacting Cloud NGFW Services minor 2026-04-24 18:54 UTC 6h 27m

Names an upstream provider: Azure.

Started during Azure: Multiple services – Control plane issues in East US.

  1. resolved

    The Azure East US infrastructure issue has been resolved by Microsoft. Cloud NGFW for Azure - eastus is fully operational. No active Azure CSP provider incidents remain. Customers should no longer experience failures when provisioning, scaling, or updating resources.

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Prisma Cloud Incident [APP.JP] - Major outage critical 2026-04-17 20:38 UTC 1h 51m
  1. resolved

    This incident has been resolved.

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DNS Security issue minor 2026-04-17 16:00 UTC 0m
  1. resolved

    There was a DNS security service issue that occurred at 9:03 AM PDT in the us-central1 region and has been resolved at 10:15 AM PDT. Customer Impact: This issue may cause the customers in us-central1 to experience high latency with the DNS security service.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Enterprise DLP - No Incidents in UIM in US region minor 2026-04-16 22:14 UTC 4h 10m
  1. resolved

    The issue has been resolved and all incident should now be viewable in UIM.

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Prisma Cloud Incident [APP3] - Delayed asset ingestion none 2026-04-09 18:14 UTC 27h 18m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Incident [APP.CA] - Alerts unavailable major 2026-04-08 16:36 UTC 1h 14m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2026-04-01 09:34 UTC 4h 57m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

app-ca: Maintenance extension none 2026-03-26 08:35 UTC 1h 6m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP2]: Ongoing service disruption major 2026-03-25 00:05 UTC 2h 32m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Investigating Cortex Federal Certificate Issue major 2026-03-20 19:43 UTC 7h 47m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue minor 2026-03-19 04:12 UTC 3h 34m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Incident - Delayed Ingestion [APP3] minor 2026-03-18 21:05 UTC 19h 23m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP2]: 26.3.1 Scheduled Release Extension none 2026-03-18 10:10 UTC 17h 4m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue - Stale Data [APP3] minor 2026-03-16 22:56 UTC 22h 19m
  1. resolved

    This incident has been resolved.

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Prisma Cloud not available in China regions due to extended maintenance critical 2026-03-12 23:08 UTC 19h 49m
  1. resolved

    This incident has been resolved.

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APP: Asset inventory page degradation none 2026-03-12 04:01 UTC 1h 24m
  1. resolved

    This incident has been resolved.

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Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues minor 2026-03-11 18:57 UTC 33h 40m
  1. resolved

    This issue has been resolved

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APP : Maintenance extension till 4:30 AM PST none 2026-03-11 09:02 UTC 1h 52m
  1. resolved

    This incident has been resolved.

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Azure West US 3, West Europe & Central US Network issues  impacting Cloud NGFW Services minor 2026-03-11 05:11 UTC 4h 27m

Names an upstream provider: Azure.

  1. resolved

    Azure notified services has been restored.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

Customer Service Portal is having intermittent connectivity issues major 2026-03-10 17:30 UTC 52m
  1. resolved

    Incident is resolved

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Azure impacting Cloud NGFW New Firewall Creation. minor 2026-03-10 12:41 UTC 10h 6m

Names an upstream provider: Azure.

Started during Azure: Azure OpenAI – GPT-5.2 availability degradation in 7 regions.

  1. resolved

    The resolution has been implemented across all regions. We confirm the successful deployment of the fix and will continue to monitor the sanity jobs.

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region minor 2026-03-09 12:30 UTC 13h 15m
  1. resolved

    This incident has been resolved.

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ADNS/ADNSR - False Positive Detection Incident critical 2026-03-06 20:22 UTC 2m
  1. resolved

    This incident has been resolved. We have identified the root cause. The incorrect verdict was due to multiple 3rd party intelligence feeds providing malicious verdicts. Enhancement measure will be added to reduce false positives caused by CNAME domains from 3rd party...

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Prisma Cloud Incident - Delayed Ingestion [APP3] minor 2026-03-04 17:46 UTC 4h 29m
  1. resolved

    This incident has been resolved.

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edgeService (IoT) service downgrade in United States major 2026-03-03 23:10 UTC 1h 57m
  1. resolved

    This incident has been resolved.

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IoT Security (United States) Outage none 2026-03-03 18:25 UTC 6h 21m
  1. resolved

    Status: Service is fully Restored Summary: The technical team has successfully addressed the underlying database issue and restored all affected services to full functionality. Details: Data integrity has been verified, and all system components are now operating within normal...

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Prisma Cloud delayed asset ingestion [app2, app3, app4, app-eu, app-ind, app, app2-eu] minor 2026-03-03 17:30 UTC 10h 14m
  1. resolved

    This incident has been resolved.

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Prisma Cloud partial degraded performance [APP2] none 2026-03-03 01:04 UTC 15h 55m
  1. resolved

    This incident has been resolved.

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AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. minor 2026-03-02 22:49 UTC 232d 19h

Affected: Bahrain (me-south-1)

Names an upstream provider: AWS.

Started during AWS: Multiple services (Bahrain): Region Availability.

  1. monitoring

    AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region. Ongoing Actions: Our...

  2. monitoring

    We are continuing to monitor for any further issues.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

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AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. minor 2026-03-02 16:51 UTC 4h 58m

Names an upstream provider: AWS.

Started during AWS: Multiple services (Bahrain): Region Availability.

  1. resolved

    This incident has been resolved.

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Azure Brazil South outage impacting CNGFW services minor 2026-02-28 07:59 UTC 2h

Names an upstream provider: Azure.

  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2026-02-26 20:50 UTC 7h 43m
  1. resolved

    This incident has been resolved.

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Incorrect Verdicts Issued in WildFire none 2026-02-26 19:34 UTC 3h 56m
  1. resolved

    By 1:00 PM PST on February 26, 2026, the verdicts for all affected files have been corrected.

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WildFire Issue major 2026-02-23 21:13 UTC 17m
  1. resolved

    This incident has been resolved.

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WildFire Issue major 2026-02-23 21:07 UTC 24m
  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Palo Alto Networks's status page.

WildFire Issue major 2026-02-23 21:04 UTC 22m
  1. resolved

    This incident has been resolved.

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Customers are unable to add comments to existing support cases minor 2026-02-20 04:06 UTC 15m
  1. resolved

    The issue has been resolved and adding comments is now functional.

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AURL/ADNS - False Positive Detection Incident none 2026-02-12 17:00 UTC 0m
  1. resolved

    Briefly during the morning of 2/12/2026, the domain svc.ha-teams.office.com was miscategorized within AURL filtering and ADNS products. This may have caused interruptions in Microsoft Teams traffic. The issue has been resolved.

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Azure Resource Manager East US 2, South Central US & West US 3 Impacting CNGFW services minor 2026-02-11 04:03 UTC 6h 26m

Names an upstream provider: Azure.

  1. resolved

    CNGFW Services continues to operate normally & no impact observed.

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App-ca partial outage - Inventory and compliance pages are impacted major 2026-02-09 12:11 UTC 11h 39m
  1. resolved

    This incident has been resolved.

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Azure US West outage impacting CNGFW services critical 2026-02-07 17:04 UTC 7h 51m

Names an upstream provider: Azure.

Started during Azure: Power event impacting multiple services – West US.

  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex Cloud products console minor 2026-02-06 14:42 UTC 1h 17m
  1. resolved

    This incident has been resolved.

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AI Runtime Security (AIRS) Cloud - Partial Outage in the United States region major 2026-02-04 21:15 UTC 1h 30m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex Cloud products console minor 2026-02-03 14:16 UTC 2h 33m
  1. resolved

    This incident has been resolved.

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Datat Security: UI Service Disruption major 2026-02-02 09:08 UTC 9h 7m
  1. resolved

    Engineering teams have resolved the issue impacting customers.

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Prisma Cloud Incident - [app2] - Snapshot service experiencing partial outage minor 2026-01-28 15:44 UTC 16m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Ingestion Delay [APP4] minor 2026-01-26 15:15 UTC 20h 37m
  1. resolved

    This incident has been resolved

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Prisma Cloud Compute incident [APP.ID] major 2026-01-21 19:13 UTC 2h 19m
  1. resolved

    This incident has been resolved.

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Service Degradation affecting Cloud NGFW Azure none 2026-01-15 18:41 UTC 3h 31m

Names an upstream provider: Azure.

  1. resolved

    Issue has been completely resolved

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Strata Logging Service - Issue in FedRAMP Moderate major 2026-01-15 17:35 UTC 22h
  1. resolved

    CDL service is fully operational

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the France region minor 2026-01-12 08:00 UTC 3d 10h
  1. resolved

    This incident has been resolved.

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Prisma Cloud Incident - Cloud Application Security [APP.GOV] major 2026-01-07 21:58 UTC 1h 23m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex Cloud products console minor 2026-01-07 09:05 UTC 4h 1m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP2]: Stale data in asset inventory none 2025-12-29 07:19 UTC 30h 22m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Incident [APP4] - Alerts major 2025-12-19 16:25 UTC 31m
  1. resolved

    This incident has been resolved.

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AURL - Scanning Category False Positives none 2025-12-16 21:15 UTC 24h 59m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the EU region minor 2025-12-12 16:43 UTC 6h 35m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Maintenance Extension [APP.CN] minor 2025-12-11 18:31 UTC 1h 10m
  1. resolved

    This incident has been resolved.

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We experiencing an issue with Customer Support Portal and Admin Site critical 2025-12-11 09:43 UTC 2h 55m
  1. resolved

    The issue has been resolved, and all services—including the Adminsite—are now fully restored.

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WildFire Issue minor 2025-12-11 09:19 UTC 3h 14m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex Cloud products console minor 2025-12-11 09:19 UTC 2h 34m
  1. resolved

    This incident has been resolved.

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Enterprise DLP: Increase Scan Timeouts in UK and France Regions none 2025-12-11 00:17 UTC 4h 28m
  1. resolved

    We have monitored the situation and verified the fix.

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Brazil: Increase Error Rates or Latency none 2025-12-06 01:50 UTC 2h 10m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-12-05 12:16 UTC 2h 35m
  1. resolved

    This incident has been resolved.

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Advanced Threat Prevention (ATP) - Degraded Performance in US region minor 2025-12-04 07:00 UTC 2h 15m
  1. resolved

    This incident has been resolved.

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Best Practices Dashboard Currently unavailable for all regions minor 2025-12-03 00:34 UTC 43h 31m
  1. resolved

    This incident has been resolved

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URL fitlering service, certain URLs are categorized into an unintended category minor 2025-11-27 07:30 UTC 0m
  1. resolved

    The domain, sonet[.]com[.]au, was initially categorized in 2015. On November 26, 2025, at 23:15 PST, its category was automatically updated to unintended category. Following a category change request from the customer, it was recategorized to Educational Institutions on November...

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Provisioning new tenants current degraded major 2025-11-26 07:21 UTC 10h 2m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users minor 2025-11-24 14:21 UTC 5h 48m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue - Application Security [app2] minor 2025-11-21 17:18 UTC 1h 42m
  1. resolved

    This incident has been resolved.

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Enterprise DLP: Increase Latency in LATAM Region minor 2025-11-17 16:18 UTC 6h 15m
  1. resolved

    This issue has been resolved.

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SaaS API: eu-central service disruption major 2025-11-13 21:21 UTC 58m
  1. resolved

    This incident has been resolved.

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MLAV Service Interruption due to an Expired Certificate minor 2025-11-09 21:30 UTC 0m
  1. resolved

    The MLAV service interruption caused by an expired certificate on a service endpoint began on November 9, 2025, at 13:10 PST. The issue was resolved at 19:22 PST on the same day with the immediate deployment of the renewed certificate.

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Degraded Cloud NGFW Deployment AWS Auto Scaling minor 2025-11-09 00:18 UTC 2d 7h

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved now

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Prisma Cloud Incident [APP2] major 2025-11-06 17:03 UTC 6h 27m
  1. resolved

    This incident has been resolved.

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Incident Report: Degraded Functionality for Firewall Operations In AWS CNGFW Firewall’s minor 2025-10-31 01:16 UTC 8h 9m

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved.

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Service Disruption Update: Azure portal Issue Impacting Management and Provisioning none 2025-10-29 19:13 UTC 10h 44m

Names an upstream provider: Azure.

Started during Azure: Azure Front Door – Connectivity issues across multiple regions.

  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue - Application Security [app2] major 2025-10-28 20:00 UTC 5h 48m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-10-24 14:42 UTC 3h 1m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Maintenance Extension [APP2.EU] minor 2025-10-23 02:40 UTC 27m
  1. resolved

    This maintenance has been completed.

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Enterprise DLP: Increase Latency in US Region Due to AWS Outage minor 2025-10-20 18:30 UTC 0m

Names an upstream provider: AWS.

  1. resolved

    A small subset of customers in the US region would have experienced increased latency for the DLP service during this period, due to issues relating to the AWS outage.

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Incident Notification: Cloud NGFW for AWS Resources minor 2025-10-20 18:07 UTC 21h 22m

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-10-17 13:25 UTC 1h 59m
  1. resolved

    This incident has been resolved.

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Enterprise DLP: Service Degradation in NAM Region major 2025-10-17 00:06 UTC 3d 17h
  1. resolved

    This incident was resolved around 5:15pm PDT on Thursday, Oct 16th

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Advanced Threat Prevention (ATP) - Degraded Performance in US,Canada regions minor 2025-10-16 18:00 UTC 6h 30m
  1. resolved

    This incident has been resolved.

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Intermittent behavior of Prisma Cloud - Alerts services for app.ca minor 2025-10-13 12:23 UTC 31m
  1. resolved

    This incident has been resolved.

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Login issues with Hub, Strata Cloud Manager and Cortex none 2025-10-12 22:23 UTC 1h 13m
  1. resolved

    Issue has been resolved

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Customer Support Portal Service is degraded minor 2025-10-10 17:18 UTC 2h 30m
  1. resolved

    The issue has been resolved. Full functionality restored.

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FedHigh SSPM UI unavailable none 2025-10-07 04:41 UTC 46d 23h
  1. resolved

    This incident has been resolved.

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WildFire Issue none 2025-10-03 03:00 UTC 0m
  1. resolved

    WildFire is currently experiencing an issue in GVS Cloud. We are actively working on this issue and will provide another update by 10:30 UTC with further details. Customer Impact: Delay in getting verdict for samples Workaround: N/A

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Prisma Cloud Issue - Application Security [app2] major 2025-09-30 17:02 UTC 2h 40m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users minor 2025-09-30 07:34 UTC 2h 32m
  1. resolved

    This incident has been resolved.

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WildFire Issue major 2025-09-30 01:25 UTC 41m
  1. resolved

    This incident has been resolved.

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WildFire Issue none 2025-09-29 09:53 UTC 1h 22m
  1. resolved

    This incident has been resolved.

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Strata Logging Service - Issue minor 2025-09-22 04:06 UTC 1h 21m
  1. resolved

    This incident has been resolved.

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SaaS API: Ongoing service disruption minor 2025-09-18 18:49 UTC 2h 52m
  1. resolved

    Service has returned to a stable operating state

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Cortex XSOAR in India Region - Playbooks intermittent Issue minor 2025-09-18 18:23 UTC 40m
  1. resolved

    This incident has been resolved.

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Test-A-Site Service Disruption minor 2025-09-16 06:25 UTC 1h 50m
  1. resolved

    A fix has been implemented, and we have confirmed that Test-A-Site is fully operational. We will continue to monitor the service for stability.

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DLP FedRAMP Moderate (IL2) Scan Failures major 2025-09-12 01:30 UTC 3d 21h
  1. resolved

    No further issues were noticed over the weekend. This was resolved at 18:00 UTC on Friday.

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region minor 2025-09-11 16:52 UTC 4h 19m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region minor 2025-09-10 09:43 UTC 21h 25m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue [APP4] major 2025-09-06 15:20 UTC 3h 48m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Compute and Prisma Cloud CSPM degraded performance minor 2025-09-04 13:39 UTC 7h 8m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region minor 2025-09-03 15:58 UTC 2h 23m
  1. resolved

    This incident has been resolved.

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CNGFW: Issue affecting AWS login minor 2025-09-02 15:58 UTC 6h 55m

Names an upstream provider: AWS.

  1. resolved

    We have applied fix to the identified issue. Users can connect to AWS console.

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SCM Command Center Operational Health Dashboard impaired - DE Prod major 2025-08-29 16:25 UTC 3h 35m
  1. resolved

    This incident has been resolved.

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SCM Command Center dashboards impaired - US Prod major 2025-08-26 20:44 UTC 3h 9m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex Cloud products console major 2025-08-26 12:31 UTC 2h 58m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue [app2] minor 2025-08-25 12:00 UTC 9h 56m
  1. resolved

    This incident has been resolved.

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Cloud NGFW Disruption in Azure none 2025-08-20 02:18 UTC 15d 18h

Names an upstream provider: Azure.

  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue [APP.CN] major 2025-08-19 16:59 UTC 2h 12m
  1. resolved

    This incident has been resolved.

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Log Viewer errors on IL region critical 2025-08-18 16:55 UTC 39d 3h
  1. resolved

    This incident has been resolved.

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SCM Log Viewer Impaired - DE major 2025-08-15 15:22 UTC 24h 16m
  1. resolved

    This incident has been resolved.

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SCM Log Viewer Impaired - AU, SG major 2025-08-15 06:06 UTC 33h 32m
  1. resolved

    This incident has been resolved.

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Autofocus Issue critical 2025-08-14 15:19 UTC 7d 2h
  1. resolved

    This incident has been resolved.

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Impact to Prisma Access Management plane on Fedramp Moderate major 2025-08-13 16:37 UTC 1h 28m
  1. resolved

    This incident has been resolved

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Strata Logging Service in the US is currently experiencing degraded performance minor 2025-08-12 23:20 UTC 8d 21h
  1. resolved

    This incident has been resolved.

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DLP: Increased 5xx Errors in UI minor 2025-08-12 22:33 UTC 2h 15m
  1. resolved

    This incident has been resolved.

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DLP: Elevated Scan Request Timeouts in NAM Region minor 2025-08-11 15:30 UTC 8h 30m
  1. resolved

    This incident has been resolved.

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WildFire Issue in Canada Cloud major 2025-08-11 07:00 UTC 0m
  1. resolved

    WildFire experienced an issue in the Canada Cloud. The services were affected from Aug 11th, 2025, at 00:12 AM UTC to 02:35 AM UTC. Customer Impact: Denial of sample submission and delay of signature availability. Workaround: N/A

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Prisma Cloud Issue major 2025-08-08 13:43 UTC 4h 14m
  1. resolved

    This incident has been resolved.

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SCM Command Center and Activity Insights Domains dashboards impaired - US Prod none 2025-08-07 22:09 UTC 6d
  1. resolved

    This incident has been resolved.

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SD-WAN Degraded portal UI, API access for multiple regions minor 2025-08-07 07:45 UTC 1h 32m
  1. resolved

    This incident has been resolved.

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Elevated Scan Timeouts in UK and France Regions minor 2025-08-07 00:22 UTC 15h 6m
  1. resolved

    The incident was resolved at 6am UTC.

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SSPM UI/Onboarding in Australia region was down due to data store certificate expired major 2025-08-06 23:06 UTC 0m
  1. resolved

    WHAT: SSPM UI/Onboarding in Australia region was inaccessible temporarily due to data store certificates expired. WHEN: Sunday , Aug 3 | 8:29PM PT - Monday, Aug 4 | 7:40am PT Wednesday , Aug 6 | 4:39 AM PT - Wednesday, Aug 6 | 7:45am PT WHERE: Australia region NO ACTION REQUIRED...

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SCM Command Center and AI Access dashboards impaired - US Prod major 2025-08-06 17:43 UTC 8h 7m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue minor 2025-08-04 21:47 UTC 5h 36m
  1. resolved

    This incident has been resolved.

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Errors while onboarding the Apps minor 2025-08-04 11:03 UTC 3h 39m
  1. resolved

    The issue has been identified and resolved.

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Cloud NGFW AWS UI Display minor 2025-07-29 18:08 UTC 35d 4h

Names an upstream provider: AWS.

  1. resolved

    We have applied fix to the identified issue. Users can connect to AWS console.

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WildFire Issue none 2025-07-29 05:16 UTC 1h 9m
  1. resolved

    This incident has been resolved.

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SCM Activity Insights Users dashboards impaired - US Prod major 2025-07-28 22:58 UTC 40h 52m
  1. resolved

    This incident has been resolved.

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Strata Logging Service - Issue minor 2025-07-28 09:16 UTC 6h 16m
  1. resolved

    This incident has been resolved.

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SCM Command Center dashboards impaired - US Prod major 2025-07-23 15:36 UTC 65d 5h
  1. resolved

    This incident has been resolved.

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Prisma SD-WAN degraded UI & Portal Access. minor 2025-07-22 17:09 UTC 6d 4h
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-07-22 15:41 UTC 6h 45m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-07-21 16:30 UTC 6h 55m
  1. resolved

    This incident has been resolved.

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PAB India - Delay in processing browser events minor 2025-07-21 10:21 UTC 3h 12m
  1. resolved

    This incident has been resolved.

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Prisma Access - Auto-scaling / New onboarding degradation minor 2025-07-18 02:57 UTC 5h 37m
  1. resolved

    This incident has been resolved with the fix in place. Thanks!!

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SCM Command Center dashboards impaired - DE Prod major 2025-07-16 05:39 UTC 21h
  1. resolved

    This incident has been resolved.

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SCM Command Center and AI Access dashboards on DE Prod impaired major 2025-07-16 01:31 UTC 3h 56m
  1. resolved

    This incident has been resolved.

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PAB US - Degraded performance in Profile Sync service for some users minor 2025-07-13 10:06 UTC 2h 32m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-07-10 16:32 UTC 10h 29m
  1. resolved

    This incident has been resolved.

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SCM - Monitor Data Centers, Branch Sites Impaired - EU Prod minor 2025-07-07 18:58 UTC 20h 2m
  1. resolved

    This incident has been resolved.

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Prisma SDWAN - VPN services connectivity issue - US region minor 2025-07-03 13:05 UTC 85d 7h
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-07-01 14:56 UTC 15h 51m
  1. resolved

    This incident has been resolved.

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PAB - Authentication issues major 2025-07-01 09:35 UTC 55m
  1. resolved

    This incident has been resolved.

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SASE - CIE not syncing all users from Azure AD affecting users from connecting to GP. minor 2025-06-30 14:22 UTC 8h 52m

Names an upstream provider: Azure.

  1. resolved

    This incident has been resolved.

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PAB degraded log in experience minor 2025-06-29 08:57 UTC 1h 9m
  1. resolved

    This incident has been resolved.

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SCM - Command Center and Activity Insights Impaired - UX Prod major 2025-06-26 20:23 UTC 92d
  1. resolved

    This incident has been resolved.

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Prisma Cloud Issue minor 2025-06-26 19:29 UTC 26h 38m
  1. resolved

    This incident has been resolved.

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Prisma Access Panorama Plugin Service Degradation none 2025-06-19 10:43 UTC 24h 49m
  1. resolved

    This incident has been resolved.

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Service degradation impacting new onboardings. none 2025-06-19 09:14 UTC 2h 23m
  1. resolved

    This incident has been resolved.

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AutoFocus Issue critical 2025-06-18 18:56 UTC 78d 4h
  1. resolved

    This incident has been resolved.

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Intermittent degraded functionality for XSOAR products in Germany region minor 2025-06-17 13:37 UTC 1h 3m
  1. resolved

    This incident has been resolved.

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WildFire Issue in EU Cloud minor 2025-06-17 06:31 UTC 7h 59m
  1. resolved

    This incident has been resolved.

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IoT Security Cloud Incident major 2025-06-12 20:15 UTC 27d 21h
  1. resolved

    This incident has been resolved.

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Prisma Cloud [CWP]: Ongoing service disruption major 2025-06-12 20:00 UTC 5h 17m
  1. resolved

    This incident has been resolved.

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Advanced URL Filtering Incident none 2025-06-12 19:54 UTC 6h 57m
  1. resolved

    we have completed our investigation regarding the incident. Our assessment confirms that all Advanced UrlFiltering regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure...

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AI Runtime Security: API Intercept Outage critical 2025-06-12 19:41 UTC 3h 34m

Names an upstream provider: Google Cloud.

  1. resolved

    Our Cloud Services Provider (Google Cloud) has informed us the major incident has been resolved. All AI Runtime Security services are operating normally.

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Advanced DNS Security Incident none 2025-06-12 19:32 UTC 6h 21m
  1. resolved

    We have completed our investigation regarding the incident. Our assessment confirms that all Advanced DNS Security regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure...

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IoT Security Cloud Incident (Iot.services-edge.paloalyonetworks.com) major 2025-06-12 19:23 UTC 24h 44m
  1. resolved

    This incident has been resolved.

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SDWAN Metrics and Stats for multiple regions are impacted major 2025-06-12 19:19 UTC 10h 41m
  1. resolved

    This incident has been resolved.

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DLP Service Degradation critical 2025-06-12 19:19 UTC 3h 32m
  1. resolved

    This incident has been resolved.

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PAB Login and private apps degraded minor 2025-06-12 19:17 UTC 76d 2h
  1. resolved

    This incident has been resolved.

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Service degradation impacting multiple PA services minor 2025-06-12 19:13 UTC 3d 5h
  1. resolved

    This incident has been resolved.

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Customer Support Portal Service is impacted critical 2025-06-12 19:02 UTC 4h 20m
  1. resolved

    Monitoring confirmed that the Customer Support Portal service operations are completely restored.

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SCM - Command Center and Activity Insights Impaired - All Prod minor 2025-06-12 18:54 UTC 3d 19h
  1. resolved

    This incident has been resolved.

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DLP(NGFW)[hawkeye.services-edge.paloaltonetworks.com] Service Degradation critical 2025-06-12 18:50 UTC 4h 6m

Names an upstream provider: Google Cloud.

  1. resolved

    GCP outage has been confirmed as the issue. Incident as been resolved

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WildFire Issue critical 2025-06-12 18:50 UTC 3h 38m
  1. resolved

    This incident has been resolved.

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Cloud Identity Engine Incident critical 2025-06-12 18:46 UTC 7h 2m
  1. resolved

    This incident has been resolved.

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SCM Inaccessible minor 2025-06-12 18:42 UTC 7h 6m
  1. resolved

    This incident has been resolved.

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Strata Logging Service is inaccessible minor 2025-06-12 18:40 UTC 7h 8m
  1. resolved

    This incident has been resolved.

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Hub and Strata Cloud Manager Incident critical 2025-06-12 18:31 UTC 7h 18m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Issues with login and degraded performance major 2025-06-12 18:20 UTC 14h 59m
  1. resolved

    This incident has been resolved.

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App-ID Cloud Engine (ACE) - Major Outage in all regions critical 2025-06-12 18:00 UTC 5h 38m

Names an upstream provider: Google Cloud.

  1. resolved

    This incident has been resolved. GCP Outage potentially affecting ACE connectivity. GCP Status Page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Began 11 AM PDT, ended around 2:10 PM PDT.

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AI Runtime Security Cloud - Major Outage in United States critical 2025-06-12 18:00 UTC 3h 30m
  1. resolved

    This incident has been resolved.

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Advanced Threat Prevention (ATP) - Major Outage In All Regions (Global) critical 2025-06-12 18:00 UTC 3h 30m
  1. resolved

    This incident has been resolved.

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Prisma Access China - Cloud Identity Engine Issue minor 2025-06-12 03:29 UTC 1h 37m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex products console in America Government Region major 2025-06-11 07:35 UTC 3h 31m
  1. resolved

    This incident has been resolved.

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SDWAN Incident - Sugarloaf Region minor 2025-06-10 12:07 UTC 40m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex products console in America Government Region major 2025-06-10 07:37 UTC 1h 42m
  1. resolved

    This incident has been resolved.

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Hub Incident critical 2025-06-05 05:15 UTC 25h 24m
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager Incident minor 2025-06-05 04:58 UTC 25h 40m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Login Partial Outage major 2025-06-05 04:09 UTC 2h 1m
  1. resolved

    This incident has been resolved.

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Increased latency observed on Customer Support Portal, some functionalities are degraded. minor 2025-06-05 04:01 UTC 1h 34m
  1. resolved

    The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC

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WildFire Issue minor 2025-06-05 03:43 UTC 2h 14m
  1. resolved

    This incident has been resolved.

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Increased latency observed on Customer Support Portal minor 2025-06-05 00:09 UTC 29m
  1. resolved

    The underlying problem causing increased latency on the Customer Service Portal has been resolved at 12:34 AM UTC. All services are operational.

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SCM Activity Insights, AI Access and Monitor pages on the EU Prod impaired minor 2025-06-04 16:32 UTC 2h 43m
  1. resolved

    This incident has been resolved.

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SDWAN Incident in AMER2 (Hood) minor 2025-05-31 10:59 UTC 18h 34m
  1. resolved

    This incident has been resolved.

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WildFire Issue in Germany minor 2025-05-31 09:29 UTC 54m
  1. resolved

    This incident has been resolved.

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SCM Command Center Dashboards, Activity Insights, and Monitor pages on the US Prod impaired major 2025-05-30 20:47 UTC 5d 7h
  1. resolved

    This incident has been resolved.

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SCM Command Center and Activity Insights outage - SA Prod none 2025-05-30 16:21 UTC 6h 21m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM - Sporadic Issues in Assets Inventory page none 2025-05-29 21:50 UTC 2h 33m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex products console major 2025-05-28 11:30 UTC 2h 15m
  1. resolved

    This incident has been resolved.

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SCM Command Center Dashboards, Activity Insights, and Monitor pages on the US Prod and EU Prod environments are impaired critical 2025-05-24 18:06 UTC 1h 10m
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud - Degraded Performance - US Region minor 2025-05-23 16:00 UTC 0m
  1. resolved

    We were experiencing issues with Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud in US region. The impact was sporadic performance issues. Cortex XDR agent local protection continued to function normally as well as all data ingestion.

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Autofocus Issue minor 2025-05-21 17:43 UTC 15d 12h
  1. resolved

    This incident has been resolved.

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Customer Support Portal Service is not available major 2025-05-17 02:52 UTC 0m
  1. resolved

    The Customer Support Portal was not available for external users from 02:52 UTC to 03:50 UTC

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SCM Command Center and Activity Insights partial outage - SA Prod major 2025-05-16 06:08 UTC 1h
  1. resolved

    This incident has been resolved.

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Strata Logging Service - Issue in Australia none 2025-05-15 07:58 UTC 16d 21h
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-05-07 14:29 UTC 43m
  1. resolved

    This incident has been resolved.

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SCM Command Center partial outage - US Prod none 2025-05-04 15:53 UTC 23h 7m
  1. resolved

    This incident has been resolved.

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Prisma Access CIE(Cloud Identity Engine) issue with user group sync none 2025-05-02 13:45 UTC 3d 7h
  1. resolved

    This incident has been resolved.

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PAB - SG region - ld proxy is down major 2025-05-02 13:16 UTC 3h 8m
  1. resolved

    This incident has been resolved at 2:33 UTC but the workflow did not update the status page due to an error

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Strata Logging Service American regions - Issue minor 2025-04-29 12:11 UTC 27h 7m
  1. resolved

    This incident has been resolved.

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Prisma Access - Intermittent connectivity degradation in Europe minor 2025-04-28 12:29 UTC 3h 31m
  1. resolved

    This incident has been resolved.

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Tenant activations are delayed and device associations may fail minor 2025-04-25 18:56 UTC 2d 21h
  1. resolved

    This incident has been resolved.

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Experiencing Issues with the Storage on Kafka critical 2025-04-25 14:42 UTC 1h 50m
  1. resolved

    This incident has been resolved.

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SCM Visibility and Reporting Dashboards - Partial outage in CH Region critical 2025-04-24 22:34 UTC 26h 32m
  1. resolved

    This incident has been resolved.

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Prisma Access team investigating an issue affecting new tenant onboarding minor 2025-04-24 16:27 UTC 6h 1m
  1. resolved

    The issue has been identified and the fix has been rolled out. Please feel free to reach out the support team if you continue seeing any onboarding issues.

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IoT Security (US) Down due to DNS failures critical 2025-04-23 17:00 UTC 0m

Names an upstream provider: AWS.

  1. resolved

    WHAT: IoT Security (US) Experienced a downtime due to DNS failures. WHEN: Wednesday, April 23 | 10:00 AM PST - 11:00 AM PST WHERE: US region IMPACT: US Customers experienced portal downtime. SUPPORT: We have recovered the services and will work with AWS (DNS hosting service) on...

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PAB SG Intermittent failures minor 2025-04-17 09:15 UTC 11m
  1. resolved

    The incident has been resolved.

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Prisma Cloud [APP.CA]: Ongoing service disruption critical 2025-04-11 16:34 UTC 6h 38m
  1. resolved

    This incident has been resolved.

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PAB Management Console US - Degraded minor 2025-04-11 14:54 UTC 39m
  1. resolved

    This incident has been resolved.

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SCM Visibility and Reporting Dashboards - Partial outage in QA and SA Regions critical 2025-04-11 05:21 UTC 52m
  1. resolved

    This incident has been resolved.

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SlackStandard connector outage critical 2025-04-10 11:10 UTC 2h 22m
  1. resolved

    This incident has been resolved.

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Strata Logging Service - Issue minor 2025-04-09 12:13 UTC 19d 4h
  1. resolved

    This incident has been resolved.

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SG region is down major 2025-04-08 10:57 UTC 58d 19h
  1. resolved

    This incident has been resolved.

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Standard DNS Security service issue in China major 2025-04-04 15:00 UTC 0m
  1. resolved

    DNS Security Service is currently experiencing an issue in China. We are actively working on this issue and will provide another update by in 30 minutes with further details. Customer Impact: Most of China customers Workaround: N/A

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WildFire Issue minor 2025-04-03 19:26 UTC 15h 20m
  1. resolved

    This incident has been resolved.

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WildFire Issue none 2025-03-31 17:00 UTC 0m
  1. resolved

    WildFire experienced an issue in the Wildifre Public Cloud. The problem started on March 31st, 2025, at 17:00 UTC and was resolved on April 1st, 2025, at 16:00 UTC. Customer Impact: Some of the Firewalls may have cert verification issues. Workaround: N/A

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Prisma Access SD-WAN: UI outage in FedRAMP AMER1 (Rogers) critical 2025-03-29 13:05 UTC 21h 22m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-03-28 08:46 UTC 3h 27m
  1. resolved

    This incident has been resolved.

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Degraded performance on SCM (Command Center and related dashboards) - US Region none 2025-03-28 05:31 UTC 10h 51m
  1. resolved

    This is resolved.

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Degraded performance on SCM - US Region minor 2025-03-27 16:02 UTC 32d
  1. resolved

    This incident has been resolved.

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Degraded Performance SCM Command Center - JP region minor 2025-03-27 06:18 UTC 44m
  1. resolved

    The incident is resolved

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Prisma Access (China): Maintenance Upgrade Required March 28th 2025 none 2025-03-26 21:08 UTC 2d 7h
  1. resolved

    This incident has been resolved.

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Prisma Access: Maintenance Upgrade Required March 28th 2025 none 2025-03-26 21:01 UTC 110d 20h
  1. resolved

    This incident has been resolved.

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Prisma Access Browser - Service Degradation major 2025-03-26 08:43 UTC 1h 59m
  1. resolved

    The services are in recovery, and we are continuing to monitor.

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WildFire Issue minor 2025-03-20 12:03 UTC 1h 16m
  1. resolved

    This incident has been resolved.

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Autofocus Issue minor 2025-03-17 23:30 UTC 41d 17h
  1. resolved

    This incident has been resolved.

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Cortex XDR/XSIAM/XPANSE/XSOAR8 - Degraded performance minor 2025-03-12 15:51 UTC 2h 46m
  1. resolved

    This incident has been resolved.

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Zoom Connector outage in North Americas major 2025-03-11 18:47 UTC 199d 1h
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP.SG]: Ongoing service disruption major 2025-03-10 20:07 UTC 8h 20m
  1. resolved

    This incident has been resolved.

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Advanced Threat Prevention (ATP) - Degraded Performance in India Region minor 2025-03-09 20:30 UTC 1h 45m
  1. resolved

    This incident has been resolved.

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SCM Command Center, Activity Insights partial outage - Germany Only minor 2025-03-04 16:58 UTC 3d 4h
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager Unavailable major 2025-03-03 07:32 UTC 1h 13m
  1. resolved

    This incident has been resolved.

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Prisma Access - RN and SC IKEv1 tunnels down minor 2025-02-23 04:33 UTC 37h 51m
  1. resolved

    This incident has been resolved.

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WildFire Issue in UK Cloud major 2025-02-23 03:14 UTC 1h 5m
  1. resolved

    This incident has been resolved.

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Prisma Cloud Compute - Agentless scanning is not available major 2025-02-21 20:11 UTC 3d 19h
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager Command Center intermittent stale data for 30 days filter (US Region) minor 2025-02-21 18:01 UTC 1h 22m
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager AIOPS for NGFW Unavailable major 2025-02-21 17:43 UTC 5h 25m
  1. resolved

    This incident has been resolved.

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Strata Logging Service American regions - Issue minor 2025-02-21 14:53 UTC 21d 1h
  1. resolved

    This incident has been resolved.

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Issues with decryption of Microsoft Teams traffic through Prisma Access minor 2025-02-14 16:55 UTC 10d 1h
  1. resolved

    We have confirmed that this was the result of an update to the intermediate certificate that may be used by Microsoft Teams, which is signed by a newer Microsoft Trusted Root CA. Implementing the newest Microsoft Trusted Root CA will resolve this issue. Please reach out to the...

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Prisma Access - Degraded service in the Europe (Sweden) region major 2025-02-14 00:36 UTC 4h 36m
  1. resolved

    the issue has been resolved and functionality restored

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SLS Log Viewer Impaired on US Prod minor 2025-02-07 17:49 UTC 28m
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager Logs Unavailable in Log Viewer and SLS Explore minor 2025-02-07 17:06 UTC 8h 43m
  1. resolved

    This incident has been resolved.

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SCM Activity Insights and Command Center Users Dashboards on FR Prod Environment Impaired major 2025-02-06 21:55 UTC 6h 47m
  1. resolved

    This incident has been resolved.

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Use the New SASE Status Page For Prisma Access Status and Updates major 2025-01-24 21:28 UTC 48d 5h
  1. resolved

    This incident has been resolved.

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SCM Activity Insights Users Dashboards impaired on US Prod Environment major 2025-01-24 04:42 UTC 3h 45m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP3]: Ongoing service disruption minor 2025-01-23 00:59 UTC 9h 3m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP.EU]: Ongoing service disruption minor 2025-01-23 00:42 UTC 9h 33m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP4]: Ongoing service disruption minor 2025-01-23 00:41 UTC 9h 21m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP2]: Ongoing service disruption minor 2025-01-23 00:40 UTC 7h 45m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP]: Ongoing service disruption minor 2025-01-23 00:39 UTC 8h 43m
  1. resolved

    This incident has been resolved.

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Strata Cloud Manager Incident major 2025-01-18 05:16 UTC 1h 23m
  1. resolved

    This incident has been resolved.

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SCM Activity Insights Dashboards on AU Prod Environment Impaired none 2025-01-17 04:07 UTC 57m
  1. resolved

    This incident has been resolved.

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Prisma SD-WAN Controller Maintenance (Impacts FedRAMP environments) none 2025-01-16 05:30 UTC 57d 10h
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-01-10 10:01 UTC 4h 4m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2025-01-09 10:31 UTC 2h 48m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex console major 2025-01-07 10:13 UTC 51m
  1. resolved

    This incident has been resolved.

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Autofocus Issue major 2025-01-02 19:22 UTC 70d 21h
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP2.EU]: Ongoing service disruption major 2024-12-29 21:59 UTC 17m
  1. resolved

    This incident has been resolved.

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CVE-2024-3393 PAN-OS: Firewall Denial of Service (DoS) in DNS Security Using a Specially Crafted Packet major 2024-12-27 18:58 UTC 76d 7h
  1. resolved

    This incident has been resolved.

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Prisma Access Unaffected by Device Certificate Expiration; Check Certificate Expiration for Next-Generation Firewalls Used in Prisma Access Deployments major 2024-12-26 03:46 UTC 77d 23h
  1. resolved

    This incident has been resolved.

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Prisma Cloud CIEM - AWS Identity Center permissions - Degraded performance in unused permissions policies analysis minor 2024-12-19 12:40 UTC 3d

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved.

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WildFire Issue in US Cloud minor 2024-12-17 16:38 UTC 8h 37m
  1. resolved

    This incident has been resolved.

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We are experiencing an issue with login to Cortex console major 2024-12-17 11:31 UTC 50m
  1. resolved

    This incident has been resolved.

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WildFire Issue minor 2024-12-17 03:33 UTC 2h 25m
  1. resolved

    This incident has been resolved.

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WildFire Issue in US Cloud minor 2024-12-16 17:13 UTC 7h 44m
  1. resolved

    The issue has been resolved.

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WildFire Issue in Japan Cloud minor 2024-12-16 06:50 UTC 8h 19m
  1. resolved

    This incident has been resolved.

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Prisma Cloud [APP]: Ongoing service disruption minor 2024-12-14 00:47 UTC 42h 7m
  1. resolved

    This incident has been resolved.

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SCM Command Center Dashboards on US Prod Environment Impaired none 2024-12-13 20:39 UTC 1h 20m
  1. resolved

    This incident has been resolved.

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SCM Visibility Service is Impacted in Saudi Arabia Region major 2024-12-12 22:55 UTC 32m
  1. resolved

    The incident is resolved.

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SaaS API MS Teams Application major 2024-12-12 15:16 UTC 88d 8h
  1. resolved

    This incident has been resolved.

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Prisma Cloud CIEM - delay in effective IAM permissions calculation and last access data minor 2024-12-11 09:57 UTC 8d 2h
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SCM Visibility Pages are impacted due to a GCP Outage in Americas - from 5:30 PM UTC minor 2024-12-09 22:55 UTC 23h 10m

Names an upstream provider: Google Cloud.

  1. resolved

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Cortex XDR/XSIAM/XPANSE/XSOAR8 - Delay in Incident Generation - US Region minor 2024-12-09 19:40 UTC 2h 21m
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Palo Alto Networks Cloud Operations is impacted due to a GCP Outage in Americas - Hood, elcapitan (US) region from 5:30 PM UTC none 2024-12-09 18:57 UTC 23h 54m

Names an upstream provider: Google Cloud.

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Customers will see a delay in logs appearing in Log Viewer minor 2024-12-05 19:53 UTC 13h 57m
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WildFire Issue minor 2024-12-04 16:59 UTC 4h 31m
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WildFire Issue minor 2024-12-02 16:46 UTC 8h 11m
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Cortex XDR/XSIAM/XPANSE/XSOAR We experienced degraded performance minor 2024-11-27 10:15 UTC 1h 4m
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Prisma Cloud [APP2]: Ongoing service disruption none 2024-11-26 22:36 UTC 8h 29m
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Prisma Cloud: Ongoing service disruption none 2024-11-26 21:04 UTC 13h 6m
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Prisma Access Service Degradation Affecting New Onboardings, Autoscale, and Dataplane Upgrades minor 2024-11-26 17:13 UTC 3h 44m
  1. resolved

    We are continuing to monitor for any further issues.

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CSP, Licensing and Content update services hosted on GCP are not available none 2024-11-26 15:49 UTC 2h 33m

Names an upstream provider: Google Cloud.

  1. resolved

    RESOLVED - Services Restored - CSP, Licensing and Content update services hosted on GCP are not available

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SaaS API and SSPM API India region service disruption. critical 2024-11-21 07:20 UTC 16h 55m
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Prisma Cloud [APP2]: Ongoing service disruption minor 2024-11-18 20:42 UTC 12h 30m
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Upcoming November 18, 2024 Deadline for User-ID and Terminal Server (TS) Agent Certificate Expiration none 2024-11-14 01:46 UTC 7d 17h
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Backend service errors major 2024-11-13 01:01 UTC 18m
  1. resolved

    The issue has been identified. Backend services are operational.

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Hood regions: New Vion Deployment impacted minor 2024-11-13 00:09 UTC 121d 16h
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Strata Logging Service (Explore) - Issue Japan minor 2024-11-12 09:06 UTC 24h 29m
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Cortex XDR/XSIAM/XPANSE/XSOAR [Japan region] We experienced degraded performance none 2024-11-11 22:00 UTC 0m
  1. resolved

    We experienced degraded performance in Japan region

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Prisma Access SD-WAN: device connectivity to controller, UI, API degraded performance - Sugarloaf region major 2024-11-09 05:36 UTC 3h 59m
  1. resolved

    This incident had been resolved and all services are back up and running.

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Prisma Access Service Degradation Affecting New Onboardings, Autoscale, and Dataplane Upgrades minor 2024-11-08 15:09 UTC 18d 5h
  1. resolved

    We are continuing to monitor for any further issues.

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Strata Cloud Manager Unavailable major 2024-11-08 13:37 UTC 15h 55m
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WildFire Issue minor 2024-11-07 18:53 UTC 4h 2m
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WildFire Issue minor 2024-11-07 01:59 UTC 2h 27m
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WildFire Issue minor 2024-11-06 13:21 UTC 1h 56m
  1. resolved

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Strata Logging Service - Issue in US major 2024-11-05 23:27 UTC 2h 26m
  1. resolved

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WildFire Issue minor 2024-11-05 14:12 UTC 31m
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Cortex XSIAM/XDR/XSOAR 8 - Degraded Performance in India region minor 2024-11-04 10:25 UTC 2h 8m
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Hub Issue minor 2024-11-02 04:47 UTC 6h 54m
  1. resolved

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Strata Cloud Manager Upgrade major 2024-10-31 20:21 UTC 133d 6h
  1. resolved

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Issue with Admin push in Strata Cloud Manager minor 2024-10-25 17:39 UTC 139d 22h
  1. resolved

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Delayed data scanning critical 2024-10-12 17:22 UTC 149d 6h
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Suppression service none 2024-09-30 14:54 UTC 164d 10h
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Suppression service none 2024-09-30 14:39 UTC 164d 11h
  1. resolved

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GlobalProtect 5.2 and 5.1 End of Engineering Dates none 2024-07-26 20:24 UTC 230d 6h
  1. resolved

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SAML, MFA and login failures for Prisma Access users none 2024-07-19 20:11 UTC 237d 6h
  1. resolved

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Data Security UI In not responding in FEDRAMP region for all the users, all the data security pages are not loading or failing to load on the UI none 2024-06-03 12:08 UTC 280d 11h
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Commit failures Impacting Applications and Threats Content Update 8852-8753 minor 2024-05-28 04:41 UTC 289d 22h
  1. resolved

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Recommendations for Addressing Site Access Challenges with Decryption on Google Chrome Browser 124 and Higher major 2024-04-25 01:48 UTC 323d 1h
  1. resolved

    This incident has been resolved.

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