sevanalysis

Socket

Apps and SaaS. Source: Socket status page.

Incidents, last 90 days
19
Median to mitigation
51m
Median to resolution
1h 51m
p95 to resolution
9h 18m
Naming an upstream provider
10%
With a postmortem on the status page
0%

What failed, last 90 days

The text does not say enough to tell14
Data delayed, stale, lost or corrupted, or needing replay after recovery2
A provider or third-party service this vendor depends on failed2
Exhausted memory, disk, CPU, queues, connection pools or quotas1

Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.

Incidents per month

All recorded incidents

Delayed creation and updates for ticketing integrations critical 2026-10-16 07:28 UTC 1h 51m

Affected: Ticketing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. identified

    We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

  2. identified

    We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.

  3. identified

    We have restored live functionality and are working on replaying older events that were missed during the incident window.

  4. resolved

    Replay completed. Tickets service has been restored to normal operations.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded system performance from previous emergency DB maintenance minor 2026-10-01 21:00 UTC 0m

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. resolved

    All systems were impacted from slower responses times. As part of of the overall recovery from the maintenance yesterday. This has now been resolved and systems are back to normal status.

Excerpts are shortened. Read the full incident on Socket's status page.

Delayed updates for ticketing integrations none 2026-10-01 07:59 UTC 7h 7m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. identified

    We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

  2. identified

    We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.

  3. identified

    The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.

  4. monitoring

    All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded GitHub app performance minor 2026-09-30 18:18 UTC 9h 18m

Affected: Socket for GitHub

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

  1. identified

    Socket's GitHub app is experiencing event processing delays.

  2. identified

    We have partially stabilized the system but might continue to have degradation of the Github App. We expect this to be resolved by the emergency maintenance.

  3. monitoring

    A fix has been deployed and we are restoring full capacity.

  4. monitoring

    A fix has been deployed and we are restoring full capacity.

  5. resolved

    The GitHub app has been restored to full capacity and throughput.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraged performance across multiple services none 2026-09-24 19:27 UTC 1h 33m

Affected: Socket API, Socket for GitHub, Package Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating the issue

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    A fix has been implemented and we are monitoring the results

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated latency and error rate on public API minor 2026-09-22 22:13 UTC 3h 3m

Affected: Socket API, Socket for GitHub, Socket Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    We identified the issue and resolved the cause.

Excerpts are shortened. Read the full incident on Socket's status page.

Socket website intermittently loading for some users critical 2026-09-17 19:52 UTC 2h 9m

Affected: Socket Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded performance on public package pages minor 2026-09-17 16:54 UTC 3h 40m

Affected: Socket Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated latency and error rate on public API major 2026-09-05 07:21 UTC 1h 43m

Affected: Socket API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Firewall Events rejected/dropped major 2026-08-20 23:05 UTC 2h 1m

Affected: Socket API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    The Events collection system is incorrectly rejecting events.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Socket Github App is degraded minor 2026-08-14 13:00 UTC 42m

Affected: Socket for GitHub

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. identified

    We have identified an issue that is degrading Github App performance which might cause slow or stuck PR checks while we implement the fix.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

GitHub Service Disruption Impacting Socket Firewall Downloads minor 2026-08-12 22:02 UTC 57m

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

Started during GitHub: Disruption with Login and Release Asset downloads.

  1. monitoring

    GitHub is currently experiencing a service disruption that may impact customers attempting to download GitHub-hosted releases, including Socket Firewall. This is an upstream GitHub issue and does not impact the operation of existing Socket Firewall deployments. Customers...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Some events uploads slow minor 2026-08-04 21:52 UTC 38m

Affected: Socket API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. identified

    We have identified an issue causing delays in uploading events to our API.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Issues with pages loading in the Socket dashboard for select customers minor 2026-08-04 14:25 UTC 7h 29m

Affected: Socket Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating load errors for the dashboard overview and threat intel pages for select customers.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated latency across multiple surfaces major 2026-08-04 07:42 UTC 1h 3m

Affected: Socket API, Socket for GitHub, Socket Website, Socket Dashboard, Package Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-08-02 11:15 UTC 3h 17m

Affected: Socket API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this but you may experience slower API queries then normal

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Delayed Scan Times minor 2026-07-30 21:48 UTC 1h 24m

Affected: Socket API, Socket for GitHub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. identified

    We are investigating delayed scan times.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    We've identified the problem and deployed remediation and are monitoring system performance. Request and report latencies are restoring to normal.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API performance minor 2026-07-24 12:27 UTC 5h 32m

Affected: Socket API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Currently investigating degraded performance in Socket's API.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded api performance none 2026-07-24 11:00 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. resolved

    Currently investigating degraded performance to Socket's API.

Excerpts are shortened. Read the full incident on Socket's status page.

Github App reports are failing minor 2026-07-23 14:41 UTC 36m

Affected: Socket for GitHub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated latency on GitHub App and API minor 2026-07-21 23:09 UTC 1h 19m

Affected: Socket API, Socket for GitHub, Socket Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

  1. identified

    We have identified an issue that is causing elevated latency for some requests on the GitHub App and API. We are working on a fix.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Upstream GitHub API errors impacting Socket GitHub App minor 2026-07-20 01:13 UTC 1h 15m

Affected: Socket for GitHub

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

Started during GitHub: Disruption with some GitHub services.

Started during GitHub: Incident with GitHub Actions.

  1. monitoring

    We are observing elevated error rates on Socket's GitHub app due to elevated error rates originating from GitHub's API.

  2. resolved

    Upstream API requests appear to be operating normally now.

Excerpts are shortened. Read the full incident on Socket's status page.

Github App reports are failing critical 2026-07-16 22:48 UTC 1h 12m

Affected: Socket for GitHub

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

Started during GitHub: Degraded REST API Availability.

  1. investigating

    We are currently investigating an increase in Github App report error rates.

  2. identified

    The GitHub App is failing due to a high error rate on GitHub's API: https://www.githubstatus.com/incidents/gxycch3076xk We are dependent on GitHub to restore service.

  3. monitoring

    GitHub has restored service.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Scan error rate elevated none 2026-07-13 23:00 UTC 0m

Failure mode: Traffic surge or denial-of-service attack. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. resolved

    Partial outage of ingesting new scans due to increased load.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded GitHub App check runs minor 2026-07-13 20:24 UTC 3h 22m

Affected: Socket for GitHub

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

  1. monitoring

    We are seeing elevated timeouts and error rates on GitHub App reports. A fix has been implemented, and we are monitoring to ensure recovery.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-07-13 15:44 UTC 1h

Affected: Socket API, Socket for GitHub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

  1. investigating

    We've observed degraded API performance and are investigating a fix.

  2. identified

    We have identified a degraded performance with the scans from the API and queued GitHub webhook durations. A fix is being put in place.

  3. identified

    We are continuing to work on a fix for this issue.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded GitHub App Performance none 2026-07-08 17:29 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

Names an upstream provider: GitHub.

  1. resolved

    Socket's GitHub app is experiencing degraded performance causing delayed check run indicators.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded Performance for API and Integrations minor 2026-06-24 15:15 UTC 4h 22m

Affected: Socket API, Socket for GitHub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating reports of degraded API and Integration performance

  2. identified

    The issue has been identified and we are deploying fixes.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded scanning performance minor 2026-06-23 06:02 UTC 4h 35m

Affected: Socket API, Socket for GitHub

  1. investigating

    We're investigating an issue where scans are taking longer than expected to complete.

  2. monitoring

    A fix has been deployed and we're monitoring the situation. Performance may remain degraded while we clear the backlog of queued scans.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Public package pages degraded minor 2026-06-19 03:09 UTC 1h 16m

Affected: Socket Website

  1. investigating

    We are currently investigating an issue affecting public package pages.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Investigating API instability none 2026-06-16 16:15 UTC 17m

Affected: Socket API

  1. investigating

    We are investigating elevated 4xx and 5xx status codes.

  2. resolved

    The issue has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-06-08 21:56 UTC 2h

Affected: Socket API

  1. investigating

    We are investigating degraded performance affecting API responses.

  2. identified

    We have identified a fix and are working on testing and deployment.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-06-03 17:26 UTC 4h 42m

Affected: Socket API

  1. investigating

    We are investigating degraded performance affecting PURL API responses.

  2. identified

    We have identified a fix and are working on testing and deployment.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-05-27 17:05 UTC 3h 46m

Affected: Socket API

  1. investigating

    We are investigating degraded performance affecting PURL API responses.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded system performance minor 2026-05-26 17:46 UTC 9h 9m

Affected: Socket Dashboard

  1. investigating

    We noticed that the page load times are increased and we are currently investigating the issue.

  2. identified

    We have identified a fix and it still working on it.

  3. identified

    We have implemented a fix, and system performance is recovering. We are continuing to monitor the system to ensure stability.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated latency on socket.dev minor 2026-05-25 08:44 UTC 47m

Affected: Socket Website, Socket Dashboard

  1. identified

    We have identified elevated latency and timeouts on socket.dev caused by high request load. We are working on a solution.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded system performance minor 2026-05-18 19:24 UTC 5h 23m

Affected: Socket API, Socket for GitHub

  1. identified

    Due to an increase in some traffic it has caused degraded performance on our system; we are implementing a fix.

  2. monitoring

    A fix has been implemented and it appears that numbers are recovering. We are monitoring until some backlogs are fully drained.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Investigating reports of API scan timeouts minor 2026-05-05 15:48 UTC 4h 35m

Affected: Socket API

  1. investigating

    We are currently investigating reports of timeouts through our scan APIs.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded Maven scanning performance minor 2026-04-29 19:48 UTC 59m

Affected: Package Pages, Java Analysis

  1. investigating

    We are currently investigating an issue affecting a subset of Maven scans.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded system performance minor 2026-04-28 21:52 UTC 1h 11m

Affected: Socket API, Socket Dashboard

  1. investigating

    We are currently investigating an issue degrading system performance for a subset of our customers.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Delayed scans runs minor 2026-04-21 19:34 UTC 1h 22m

Affected: Socket API, Socket for GitHub

Names an upstream provider: GitHub.

Started during GitHub: Disruption with projects service.

  1. identified

    We are currently investigating a problem with delays in running scans via the GitHub App and API.

  2. identified

    We are continuing to work on a fix for this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Increased latency and timeouts minor 2026-04-11 17:00 UTC 3h 40m

Affected: Socket API, Socket for GitHub, Socket Website, Socket Dashboard, Package Pages

  1. identified

    We have identified a problem causing increased error rates and timeouts throughout our system. We are working on a fix.

  2. monitoring

    A fix has been implemented and we are monitoring.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Github App Reports are delayed minor 2026-04-08 20:25 UTC 3h 20m

Affected: Socket for GitHub

Names an upstream provider: GitHub.

  1. identified

    We are observing a delay in starting GitHub App reports. We have identified the cause, and are rolling out a fix.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

GitHub App reports are delayed minor 2026-04-07 16:17 UTC 25m

Affected: Socket for GitHub

Names an upstream provider: GitHub.

  1. identified

    We are observing a delay in starting GitHub App reports. We have identified the cause, and are rolling out a fix.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated report latency minor 2026-04-06 21:26 UTC 1h 27m

Affected: Socket for GitHub

Names an upstream provider: GitHub.

  1. investigating

    We are currently investigating timeouts affecting ~1% of GitHub App reports.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Degraded API Performance minor 2026-03-30 12:01 UTC 11h 11m

Affected: Socket API

  1. investigating

    We are investigating reports of intermittent errors and elevated response times on the Socket API. Some requests may take longer than expected or require retries. We are actively working to resolve the issue and will provide updates as we have them.

  2. identified

    We have rolled out a initial fixes and working on additional updates. Overall response times and errors have improved.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Investigating: Degraded Dashboard and API Performance minor 2026-03-25 02:36 UTC 15m

Affected: Socket API, Socket for GitHub, Socket Website, Socket Dashboard, Package Pages

  1. investigating

    We are investigating reports of page load failures across the Socket dashboard. Some users may experience slow or failed page loads or API calls. We are actively working to resolve the issue and will provide updates as we have them.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

GitHub App reports not starting critical 2026-03-14 06:16 UTC 38m

Affected: Socket for GitHub

Names an upstream provider: GitHub.

  1. investigating

    We are currently investigating problems with GitHub App reports not starting. Preliminary investigation shows high error rates coming from the upstream GitHub API.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Dashboard access unavailable due to DNS issue major 2026-03-13 22:27 UTC 7m

Affected: Socket API, Socket for GitHub, Socket Website, Socket Dashboard, Package Pages

  1. investigating

    We are currently investigating an issue that is causing an outage due to DNS. We are investigating and determining the impact

  2. investigating

    We have identified the issue and seeing services load.

  3. resolved

    The outage was caused by a DNS migration which has now been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

GitHub app reports are stuck not starting major 2026-03-06 16:15 UTC 14h 49m

Affected: Socket for GitHub

Names an upstream provider: GitHub.

  1. investigating

    We are investigating an issue with some GitHub app reports not starting.

  2. investigating

    GitHub is having a Webhooks incident which may be impacting webhook deliveries to Socket. We are working to confirm this.

  3. investigating

    We have investigated further and still believe this to be a problem with GitHub upstream. We are working on implementing mitigations. If a PR has a stuck check run, please try closing and reopening the PR. This will cause GitHub to send another webhook, which should be delivered.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Elevated GitHub App report latency none 2026-02-25 03:12 UTC 50m

Names an upstream provider: GitHub.

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Packages are being incorrectly flagged as malware none 2026-01-08 20:59 UTC 2h 42m

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

We are investigating an issue that could cause Github Check runs to not run major 2025-12-18 09:47 UTC 2h 55m

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Socket's status page.

Investigating issues with some of the API endpoints returning 503 critical 2025-12-18 09:34 UTC 3h 7m

  1. resolved

    This incident has been resolved.

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Socket website intermittently loading for some users critical 2025-11-18 12:16 UTC 3h

  1. resolved

    This incident has been resolved.

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Issue causing intermittent API Errors minor 2025-11-14 17:05 UTC 1h 37m

  1. resolved

    This incident has been resolved.

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Socket platform outage major 2025-10-22 10:44 UTC 5h 7m

Names an upstream provider: GitHub.

  1. resolved

    The issue has been fully resolved, and all services are now back to normal. During the incident, some Socket GitHub app actions were automatically closed due to timeouts, but new runs are now completing successfully.

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Issues loading Org Alerts, Repository stats, and overview page major 2025-09-29 13:10 UTC 4h 16m

  1. resolved

    This incident has been resolved.

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Issues loading Org Alerts, Repository stat, and overview page minor 2025-09-26 20:46 UTC 3h 58m

  1. resolved

    This incident has been resolved.

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Elevated scan latency minor 2025-09-17 19:34 UTC 2h 13m

  1. resolved

    This incident has been resolved.

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Org Alerts are showing no results for some customers minor 2025-08-19 01:12 UTC 14h 50m

  1. resolved

    Organization alerts and overview data is now loading and this issue has been resolved.

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Organization alerts not loading major 2025-08-05 21:47 UTC 4h 15m

  1. resolved

    This incident has been resolved.

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Intermittent issue fetching alerts and analytics minor 2025-07-28 15:09 UTC 4h 57m

  1. resolved

    This incident has been resolved.

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High npm package ingestion/analysis latency minor 2025-07-19 15:32 UTC 9h 54m

  1. resolved

    This incident has been resolved.

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Degraded performance for Alert Processing minor 2025-07-04 00:31 UTC 11m

  1. resolved

    Service is working normally again at this point

Excerpts are shortened. Read the full incident on Socket's status page.

High GitHub App Error Rate none 2025-06-17 19:43 UTC 56m

Names an upstream provider: GitHub.

Started during GitHub: Incident with multiple GitHub services.

  1. resolved

    This incident has been resolved.

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Socket performance can be degraded due to ongoing outages with cloud providers minor 2025-06-12 18:47 UTC 2h 23m

Names an upstream provider: Cloudflare, Google Cloud.

  1. resolved

    Our upstream cloud providers (Cloudflare, GCP, etc) have resolve their outages and operations should be back to normal.

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Github PR Checks processing running slow minor 2025-06-03 09:44 UTC 48m

  1. resolved

    This has been resolved and all checks should be performing as normal. We determined that the only impact was for the internal Socket org and customers should not have been impacted.

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Github App is Down critical 2025-05-30 20:16 UTC 10m

  1. resolved

    This incident has been resolved.

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Dashboard Outage critical 2025-05-01 18:42 UTC 7h

  1. resolved

    This incident has been resolved. The incident was caused by a DDoS attack on the Socket website. We are improving our DDoS mitigations to avoid future impact.

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Unexpected Reset of Feature Flags Impacting User Experience minor 2025-04-12 01:12 UTC 2h 18m

  1. resolved

    This incident has been resolved.

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Failing golang scans none 2025-04-09 19:14 UTC 30m

  1. resolved

    We have deployed a fix that restored the behavior of Golang scans.

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Degraded site performance minor 2025-04-07 16:36 UTC 56m

  1. resolved

    This incident has been resolved.

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GitHub App Event Processing Outage critical 2025-03-25 12:22 UTC 9h 7m

Names an upstream provider: GitHub.

  1. resolved

    This incident has been resolved.

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Issue with incorrect alert on some packages for middleware-user-agent minor 2025-03-24 15:52 UTC 2h 6m

  1. resolved

    This incident has been resolved.

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Degraded service for Socket.dev major 2025-03-09 13:12 UTC 1h 32m

  1. resolved

    This incident has been resolved.

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Intermittent report timeouts none 2025-02-24 23:39 UTC 26h 33m

  1. resolved

    This incident has been resolved.

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GitHub reports failing for select customers none 2025-02-24 18:05 UTC 1h 44m

Names an upstream provider: GitHub.

Started during GitHub: Disruption with some GitHub services.

  1. resolved

    This incident has been resolved.

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