Squarespace incidents

Acuity Scheduling / Service temporarily unavailable none 2026-10-21 02:30 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

resolved 2026-10-21 02:30 UTC

Acuity Scheduling service was temporarily unavailable from 10:36-10:55pm US Eastern time.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Squarespace loading and editing Issues major 2026-09-28 13:17 UTC 48m

Affected: Site Editing, Commerce, Email Campaigns

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

identified 2026-09-28 13:17 UTC

We are currently investigating issues across Squarespace, specifically regarding access to the Email Campaigns panel as well as applying and accessing certain premium features.
identified 2026-09-28 13:35 UTC

We are continuing to work on a fix for this issue.
monitoring 2026-09-28 13:50 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-09-28 14:06 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update major 2026-09-18 20:35 UTC 3d 22h

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: A bug in the vendor's own code. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

investigating 2026-09-18 20:35 UTC

Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
investigating 2026-09-18 20:46 UTC

We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
identified 2026-09-20 16:57 UTC

The issue has been identified and we are working on a fix.
identified 2026-09-21 19:25 UTC

We are continuing to work on a fix for this issue.
resolved 2026-09-22 19:25 UTC

Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Client Scheduling Page showing "SORRY" error major 2026-09-08 15:28 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

resolved 2026-09-08 15:28 UTC

Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling - Unable to Connect to Meta minor 2026-08-20 20:12 UTC 17h 44m

Affected: Acuity Scheduling

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

identified 2026-08-20 20:12 UTC

We are currently experiencing a service disruption with the integration to Meta Services. Our Engineering team has identified the issue and is working with Meta to resolve it. We will provide an update as soon as possible.
identified 2026-08-20 23:15 UTC

We are continuing to work on a fix for this issue.
resolved 2026-08-21 13:56 UTC

After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Delayed Google calendar sync minor 2026-08-20 12:26 UTC 2h 4m

Affected: Acuity Scheduling

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

investigating 2026-08-20 12:26 UTC

We are currently investigating an issue causing Google calendar syncing to be delayed. This may also delay the creation of Google Meet links for appointments.
resolved 2026-08-20 14:30 UTC

The issue has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling Service Disruption critical 2026-08-12 22:55 UTC 17m

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

identified 2026-08-12 22:55 UTC

We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
resolved 2026-08-12 23:12 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity Issues major 2026-07-29 18:20 UTC 1h 27m

Affected: Site Loading, Site Editing, Acuity Scheduling, Accounts & Billing

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

investigating 2026-07-29 18:20 UTC

We are currently investigating connectivity issues with Squarespace sites and account dashboards.
investigating 2026-07-29 18:43 UTC

We are continuing to investigate this issue.
identified 2026-07-29 19:02 UTC

The issue has been identified and a fix is being implemented.
resolved 2026-07-29 19:47 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling Elevated Errors critical 2026-06-04 18:58 UTC 32m

Affected: Accounts & Billing

investigating 2026-06-04 18:58 UTC

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
investigating 2026-06-04 19:17 UTC

We're investigating issues with Acuity Scheduling elevated errors.
identified 2026-06-04 19:19 UTC

We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
monitoring 2026-06-04 19:27 UTC

A fix has been implemented and we are monitoring results.
resolved 2026-06-04 19:30 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity Issues major 2026-05-20 17:45 UTC 30m

Affected: Site Loading, Site Editing

investigating 2026-05-20 17:45 UTC

We are currently investigating connectivity issues and 503 errors for Squarespace sites.
monitoring 2026-05-20 18:07 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-05-20 18:15 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling Service Disruption major 2026-05-19 17:06 UTC 30m

Affected: Acuity Scheduling

investigating 2026-05-19 17:06 UTC

We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as...
identified 2026-05-19 17:06 UTC

The issue has been identified and a fix is being implemented.
resolved 2026-05-19 17:35 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Unable to create new sites and purchase or modify non-website subscriptions critical 2026-04-28 10:17 UTC 1h 31m

Affected: Site Editing

investigating 2026-04-28 10:17 UTC

This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.
identified 2026-04-28 11:31 UTC

The issue has been identified and a fix has been implemented.
monitoring 2026-04-28 11:43 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-04-28 11:48 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Website subscriptions are not activated major 2026-04-27 17:12 UTC 36m

Affected: Site Loading, Accounts & Billing

investigating 2026-04-27 17:12 UTC

We are currently investigating an issue with website subscriptions not being activated.
investigating 2026-04-27 17:28 UTC

We are continuing to investigate this issue.
monitoring 2026-04-27 17:43 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-04-27 17:48 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Site Loading and Editing Issues minor 2026-04-27 16:09 UTC 6h 11m

Affected: Site Loading, Site Editing

investigating 2026-04-27 16:09 UTC

We are currently investigating issues with editing and loading sites.
investigating 2026-04-27 16:25 UTC

We are continuing to investigate this issue.
monitoring 2026-04-27 16:35 UTC

A fix has been implemented and we are monitoring the results.
monitoring 2026-04-27 16:56 UTC

We are continuing to monitor for any further issues.
monitoring 2026-04-27 17:18 UTC

We are continuing to monitor for any further issues.
monitoring 2026-04-27 17:46 UTC

We are continuing to monitor for any further issues.
monitoring 2026-04-27 18:16 UTC

We are continuing to monitor for any further issues.
identified 2026-04-27 18:26 UTC

The issue has been identified and a fix is being implemented.
identified 2026-04-27 19:00 UTC

We are continuing to work on a fix for this issue.
identified 2026-04-27 19:33 UTC

We are continuing to work on a fix for this issue.
identified 2026-04-27 20:30 UTC

We are continuing to work on a fix for this issue.
identified 2026-04-27 21:01 UTC

We are continuing to work on a fix for this issue.
identified 2026-04-27 22:01 UTC

We are continuing to work on a fix for this issue.
resolved 2026-04-27 22:20 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

New Payment Methods Cannot Be Saved major 2026-04-21 17:21 UTC 1h 21m

Affected: Accounts & Billing

investigating 2026-04-21 17:21 UTC

We’re investigating issues with new payment details being saved.
investigating 2026-04-21 17:38 UTC

We are continuing to investigate this issue.
monitoring 2026-04-21 18:13 UTC

Issue has been mitigated and we are monitoring the fix.
resolved 2026-04-21 18:41 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Customers will see delays with domain transfers. minor 2026-04-09 10:02 UTC 1h 20m

Affected: Domains

investigating 2026-04-09 10:02 UTC

We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.
investigating 2026-04-09 10:04 UTC

We are continuing to investigate this issue.
identified 2026-04-09 10:29 UTC

The issue has been identified and a fix is being implemented.
monitoring 2026-04-09 11:13 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-04-09 11:22 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity issues none 2026-04-02 19:11 UTC 18m

Affected: Site Loading, Site Editing, Commerce, Domains, Squarespace Help

investigating 2026-04-02 19:11 UTC

We're investigating issues with loading sites.
identified 2026-04-02 19:18 UTC

The issue has been identified and a fix is being implemented.
monitoring 2026-04-02 19:24 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-04-02 19:29 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity issues major 2026-03-31 21:06 UTC 55m

investigating 2026-03-31 21:06 UTC

We're investigating errors while connecting to some Squarespace sites.
investigating 2026-03-31 21:26 UTC

We're investigating errors while connecting to some Squarespace sites.
monitoring 2026-03-31 21:44 UTC

We're investigating errors while connecting to some Squarespace sites.
monitoring 2026-03-31 21:45 UTC

We're investigating errors while connecting to some Squarespace sites.
monitoring 2026-03-31 21:49 UTC

Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.
resolved 2026-03-31 22:01 UTC

This incident has been resolved.
postmortem 2026-04-07 17:41 UTC

On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service...

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling - Clients of businesses may not be able to update card... minor 2026-03-31 17:40 UTC 57m

investigating 2026-03-31 17:40 UTC

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
identified 2026-03-31 18:00 UTC

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.
identified 2026-03-31 18:26 UTC

We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.
resolved 2026-03-31 18:37 UTC

Acuity Scheduling is now fully operational.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Site Loading Issues major 2026-03-18 15:38 UTC 1h 18m

Affected: Site Loading

investigating 2026-03-18 15:38 UTC

We are currently investigating issues with sites not loading properly due to errors and delays.
investigating 2026-03-18 16:07 UTC

We are continuing to investigate this issue.
monitoring 2026-03-18 16:28 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-03-18 16:56 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Issues with Domain Registration & Billing minor 2026-03-10 13:35 UTC 2h 22m

Affected: Domains, Accounts & Billing

investigating 2026-03-10 13:35 UTC

We are currently investigating an issue where domain registrations are not being completed and remain in pending status.
investigating 2026-03-10 14:00 UTC

We are continuing to investigate this issue.
investigating 2026-03-10 14:28 UTC

We are also investigating an issue with billing subscriptions along with domain registrations.
investigating 2026-03-10 14:53 UTC

We are continuing to investigate this issue. Thank you for your patience.
monitoring 2026-03-10 15:17 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-03-10 15:57 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Customers will see errors with domain transfers minor 2026-03-06 12:48 UTC 43m

Affected: Domains

investigating 2026-03-06 12:48 UTC

We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.
monitoring 2026-03-06 12:49 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-03-06 13:31 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity Issues major 2026-03-01 09:03 UTC 2h 10m

Affected: Site Loading

investigating 2026-03-01 09:03 UTC

We're investigating issues with sites loading.
investigating 2026-03-01 09:25 UTC

We are continuing to investigate this issue.
monitoring 2026-03-01 09:25 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-03-01 11:13 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Customers unable to create new trial sites major 2026-02-11 20:18 UTC 1h 42m

Affected: Site Loading

investigating 2026-02-11 20:18 UTC

We're investigating issues with new trial creation.
monitoring 2026-02-11 20:39 UTC

We're continuing to monitor this issue.
resolved 2026-02-11 22:00 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Webhook delivery delay major 2026-02-11 14:08 UTC 1h 49m

investigating 2026-02-11 14:08 UTC

We are currently investigating a delay in webhook delivery.
identified 2026-02-11 14:44 UTC

We have identified the cause of the webhook delivery delay, and are working toward a solution.
resolved 2026-02-11 15:57 UTC

The issue with delayed webhook delivery has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Issues with editing some Squarespace 7.0 sites major 2026-02-03 10:32 UTC 2h 28m

Affected: Site Editing

identified 2026-02-03 10:32 UTC

The issue has been identified and a fix is being implemented.
monitoring 2026-02-03 11:04 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-02-03 13:00 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Collection Page Issues major 2026-01-28 17:51 UTC 56m

Affected: Site Editing

investigating 2026-01-28 17:51 UTC

We are currently investigating an issue with editing collection pages on Squarespace sites.
monitoring 2026-01-28 18:13 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-01-28 18:46 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Login verification emails delayed minor 2026-01-24 17:10 UTC 3h 24m

Affected: Email Campaigns, Accounts & Billing

investigating 2026-01-24 17:10 UTC

We're investigating issues with login verification emails and password reset emails being delayed.
investigating 2026-01-24 17:37 UTC

We are continuing to investigate the issue.
investigating 2026-01-24 17:53 UTC

We are continuing to investigate this issue.
investigating 2026-01-24 18:13 UTC

We are continuing to investigate this issue.
identified 2026-01-24 18:27 UTC

The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available. **Email Campaigns are also experiencing a delay in deliverability.
identified 2026-01-24 19:01 UTC

This is affecting the deliverability of all emails being delayed. We are still monitoring the situation.
identified 2026-01-24 19:17 UTC

We are still monitoring the situation. -Log in verification emails are being delayed -Email Campaigns are being delayed -System related emails are being delayed
monitoring 2026-01-24 19:52 UTC

We are still monitoring the situation.
resolved 2026-01-24 20:34 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity issues - 503 errors major 2026-01-12 11:05 UTC 22m

Affected: Site Loading

investigating 2026-01-12 11:05 UTC

We’re investigating issues connecting to Squarespace sites.
resolved 2026-01-12 11:27 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Domain Registrations major 2025-12-22 13:52 UTC 1h 45m

Affected: Domains

investigating 2025-12-22 13:52 UTC

We are currently investigating issues with registering domains on squarespace.com. This does not impact the Domains panel of sites.
investigating 2025-12-22 14:26 UTC

We are continuing to investigate this issue.
identified 2025-12-22 15:17 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-12-22 15:37 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Non-English Template Front Sites major 2025-12-16 15:35 UTC 3h 58m

Affected: Site Loading

investigating 2025-12-16 15:35 UTC

We are currently investigating loading issues for non-English template front sites at squarespace.com.
identified 2025-12-16 16:08 UTC

The issue has been identified and a fix is being implemented.
identified 2025-12-16 16:54 UTC

We are continuing to work on a fix for this issue.
monitoring 2025-12-16 18:50 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-12-16 19:32 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Related products not loading on product detail pages minor 2025-12-09 04:01 UTC 1h 30m

Affected: Commerce

investigating 2025-12-09 04:01 UTC

We are currently investigating reports of related products not loading on product detail pages.
investigating 2025-12-09 04:22 UTC

We are currently investigating reports of related products not loading on product detail pages.
identified 2025-12-09 04:35 UTC

We've identified the cause and the team is working on a resolution.
identified 2025-12-09 04:58 UTC

We are continuing to work on a fix for this issue.
identified 2025-12-09 05:20 UTC

We are continuing to work on a fix for this issue.
resolved 2025-12-09 05:32 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

3D Secure purchase attempts for subscriptions are failing major 2025-12-08 17:02 UTC 1h 21m

Affected: Accounts & Billing

investigating 2025-12-08 17:02 UTC

We're investigating an issue related to third-party services and 3D Secure payments.
investigating 2025-12-08 17:20 UTC

We are continuing to investigate this issue.
investigating 2025-12-08 17:45 UTC

We are continuing to investigate this issue.
investigating 2025-12-08 18:16 UTC

We are continuing to monitor for any further issues.
resolved 2025-12-08 18:23 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page none 2025-11-20 18:02 UTC 15m

Affected: Acuity Scheduling

investigating 2025-11-20 18:02 UTC

We are currently investigating this issue.
monitoring 2025-11-20 18:14 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-11-20 18:16 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Site Loading and Editing issues - due to 503 errors critical 2025-11-03 17:22 UTC 1h 33m

Affected: Site Loading, Site Editing

investigating 2025-11-03 17:22 UTC

We are currently investigating this issue.
investigating 2025-11-03 17:40 UTC

We are continuing to investigate this issue.
monitoring 2025-11-03 17:42 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-11-03 18:55 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Slow loading or 500 errors major 2025-10-29 17:40 UTC 3h 51m

Affected: Acuity Scheduling

investigating 2025-10-29 17:40 UTC

Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.
resolved 2025-10-29 21:31 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Subscription Billing none 2025-10-22 11:45 UTC 25h 44m

Affected: Accounts & Billing

investigating 2025-10-22 11:45 UTC

Customers may have experienced issues on the checkout page when purchasing Squarespace products or in the billing panel when modifying their subscription.
monitoring 2025-10-22 17:15 UTC

The issue has been resolved, but we're monitoring the results.
resolved 2025-10-23 13:29 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

PayPal Issues major 2025-10-16 16:20 UTC 43m

Affected: Commerce, Accounts & Billing

identified 2025-10-16 16:20 UTC

Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.
monitoring 2025-10-16 16:53 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-10-16 17:04 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Connectivity Issues minor 2025-10-15 14:41 UTC 7h 54m

Affected: Site Loading, Site Editing

investigating 2025-10-15 14:41 UTC

We are currently investigating connectivity issues.
investigating 2025-10-15 14:55 UTC

We are continuing to investigate this issue.
investigating 2025-10-15 15:12 UTC

We are continuing to investigate this issue.
investigating 2025-10-15 15:27 UTC

We are continuing to investigate this issue.
monitoring 2025-10-15 15:40 UTC

A fix has been implemented and we are monitoring the results.
monitoring 2025-10-15 15:55 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 16:11 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 16:36 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 17:05 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 18:03 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 19:02 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 20:26 UTC

We are continuing to monitor for any further issues.
monitoring 2025-10-15 21:35 UTC

We are continuing to monitor for any further issues.
resolved 2025-10-15 22:35 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Appointment Types not loading for some users major 2025-10-01 16:48 UTC 10m

investigating 2025-10-01 16:48 UTC

We are currently investigating the issue.
monitoring 2025-10-01 16:51 UTC

A fix has been implemented, and we are monitoring the results.
resolved 2025-10-01 16:58 UTC

The issue has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity loading major 2025-10-01 03:02 UTC 1h 12m

Affected: Acuity Scheduling

investigating 2025-10-01 03:02 UTC

We're investigating issues with Acuity Scheduling loading.
investigating 2025-10-01 03:23 UTC

We’re continuing to investigate this issue
monitoring 2025-10-01 03:35 UTC

A fix has been implemented and we are monitoring the results.
monitoring 2025-10-01 04:14 UTC

This issue has been resolved.
resolved 2025-10-01 04:14 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Acuity doesn't load for some users minor 2025-09-24 11:12 UTC 2h 25m

investigating 2025-09-24 11:12 UTC

We are currently investigating the issue.
investigating 2025-09-24 11:37 UTC

We are continuing to investigate the issue.
monitoring 2025-09-24 13:34 UTC

The issue appears isolated to a small set of users located in geographic regions affected by network outages.
resolved 2025-09-24 13:36 UTC

The issue appears isolated to a small set of users located in geographic regions affected by network outages.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / 500 error critical 2025-09-23 14:55 UTC 28m

investigating 2025-09-23 14:55 UTC

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.
monitoring 2025-09-23 15:02 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-09-23 15:24 UTC

The incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Acuity Scheduling / Clients unable to process payments using Square minor 2025-09-23 10:30 UTC 11h 33m

Affected: Acuity Scheduling

identified 2025-09-23 10:30 UTC

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
identified 2025-09-23 19:35 UTC

The issue has been identified and a fix is being implemented.
monitoring 2025-09-23 21:30 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-09-23 22:03 UTC

This incident has been resolved.

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Acuity Scheduling / 500 error on direct calendar links minor 2025-09-16 18:04 UTC 8m

investigating 2025-09-16 18:04 UTC

Some users may encounter a 500 error when using a direct calendar link. We are currently investigating this issue.
monitoring 2025-09-16 18:10 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-09-16 18:12 UTC

This incident has been resolved.

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Acuity Scheduling / Undelivered SMS reminders major 2025-09-09 18:19 UTC 1h 7m

Affected: Acuity Scheduling

investigating 2025-09-09 18:19 UTC

SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
identified 2025-09-09 18:53 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-09-09 19:26 UTC

This incident has been resolved.

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Acuity Scheduling / Some clients unable to complete booking process none 2025-09-09 18:16 UTC 0m

resolved 2025-09-09 18:16 UTC

Some clients were unable to complete the booking process between September 8 at 1pm US Eastern time, and September 9 at 2:14 pm US Eastern time. The issue has been resolved.

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Some Commerce features are failing to load minor 2025-09-03 20:39 UTC 2h 55m

Affected: Site Loading, Commerce

investigating 2025-09-03 20:39 UTC

We're currently investigating an issue that is preventing some Commerce features from loading.
investigating 2025-09-03 21:02 UTC

We're continuing to investigate an issue that is preventing some Commerce features from loading.
investigating 2025-09-03 21:16 UTC

We're continuing to investigate an issue that is preventing some Commerce features from loading.
investigating 2025-09-03 21:32 UTC

We're continuing to investigate an issue that is preventing some Commerce features from loading.
investigating 2025-09-03 22:05 UTC

We have mitigated the issue that was preventing some Commerce features from loading.
resolved 2025-09-03 23:33 UTC

This incident has been resolved.