sevanalysis

ThousandEyes

Apps and SaaS. Source: ThousandEyes status page.

Incidents, last 90 days
20
Median to mitigation
2h 30m
Median to resolution
12h 45m
p95 to resolution
14d 21h
Naming an upstream provider
0%
With a postmortem on the status page
0%

What failed, last 90 days

The text does not say enough to tell11
Login, tokens, certificates or credentials failed3
Data delayed, stale, lost or corrupted, or needing replay after recovery2
A zone, region or data center became unavailable1
A code release introduced the failure1

Tagged by deepseek/deepseek-v4.1-flash from each incident's updates. See the methodology.

Incidents per month

All recorded incidents

Service Degradation Affecting Dashboards Visualization in US2 Region minor 2026-10-14 17:45 UTC 1h 33m

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Cloud and Enterprise Agents showing DNSSEC failures. major 2026-10-11 17:21 UTC 2d 2h

Affected: Agent Configuration and Data Collection, Cloud and Enterprise Agents: Data ingress

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. identified

    Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation. The issue started at 14:00 PM UTC.

  2. identified

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented. Operations will continue to monitor performance.

  4. monitoring

    New updates are being pushed for Enterprise Agents. Enterprise Agents showing online are out of scope. Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.

  5. resolved

    This incident is now resolved. Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves. Option 1: Add the New DNSSEC Key Adding the new DNSSEC key can restore the Agent’s connection to the ThousandEyes...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Network outage in London, England (Webex Calling) minor 2026-10-10 14:50 UTC open

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

  1. investigating

    London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Dashboard widgets showing data for Events datasource are affected in US1 region. minor 2026-10-10 04:47 UTC 5d 16h

Affected: Reports and Dashboards

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Dashboard widgets showing data for Events datasource are affected in US1 region. The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC

  2. monitoring

    A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

(FedRAMP) Usage and billing page data may experience delays minor 2026-10-09 20:14 UTC 3d 3h

Affected: ThousandEyes Platform and API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    ThousandEyes for Government (FedRAMP) Usage and billing page data may show stale data for some customers

  2. monitoring

    A fix has been implemented and we are monitoring the results. The usage data is reflecting now correctly, no more customer impact

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Test Views Load Times minor 2026-10-09 07:32 UTC 20h 16m

Affected: Test data availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval. Scheduled test executions, agent data collection,...

  2. identified

    We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.

  3. monitoring

    The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before...

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service degradation affecting ThousandEyes Platform Views minor 2026-10-05 09:57 UTC 8h 26m

Affected: Embedded Widgets, Endpoint Agent Views

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently...

  2. identified

    The cause of the issue has been identified, and corrective action has been taken. Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are...

  3. monitoring

    A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.

  4. monitoring

    Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Internet Insights Application Outages minor 2026-09-24 18:12 UTC 5h 53m

Affected: Internet Insights collection and processing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Summary The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages. Status Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    Issue has been resolved.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Issues with Custom Webhook Integrations none 2026-09-11 14:12 UTC 2h 28m

Affected: Webhook and Integrations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Degradation in BGP Private Monitors in US1 Region minor 2026-09-08 05:01 UTC 6h 18m

Affected: Private BGP Collection & Processing

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    US1 region customers with BGP private collectors might experience BGP session disconnections

  2. resolved

    Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Internet Insights Provider Intelligence minor 2026-08-26 16:52 UTC 4h 39m

Affected: Internet Insights collection and processing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. identified

    Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day,...

  2. monitoring

    After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Investigating Possible Degradation of the Chat with Support none 2026-08-26 08:44 UTC 31h 13m

Affected: Platform Availability, Customer Success Chat

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating...

  2. monitoring

    A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Investigating possible degradation of the Support Page none 2026-08-25 09:00 UTC 2d 7h

Affected: Platform Availability, Customer Success Chat

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at support@thousandeyes.com to open a new case

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.

  4. monitoring

    ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

(FedRAMP) Possible Delayed or Incorrect Sensitivity Alerts none 2026-08-21 20:40 UTC 0m

Affected: Alerts and Notifications

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. resolved

    Between 8/20/26 at 17:50 UTC and 8/21/26 at 18:50 UTC, alerts configured with dynamic baselines or sensitivity conditions may be delayed or sent incorrectly.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Logins in EU Region none 2026-08-21 08:19 UTC 17h 5m

Affected: Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue

  2. identified

    A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.

  3. monitoring

    Monitoring confirms the fix has been successful and users can login. We will continue to monitor.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Delays in Network & App Synthetics Alerts none 2026-08-20 07:28 UTC 4h 18m

Affected: Alert processing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts. We are currently investigating this issue

  2. identified

    We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.

  3. monitoring

    The issue is successfully mitigated. All services have returned to normal operation and are performing as expected. We will continue to monitor the systems closely to ensure ongoing stability.

  4. resolved

    This issue has been resolved. All services have returned to normal operation and are performing as expected.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service degradation affecting Endpoint scheduled tests none 2026-08-09 06:01 UTC 33m

Affected: Endpoint Agents: Test assignment and configuration controller

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.

  2. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Logins in US Regions minor 2026-08-07 14:13 UTC 4d 21h

Affected: Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. identified

    Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience...

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Network outage in Frankfurt, Germany (Webex Calling) minor 2026-08-06 12:48 UTC open

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

  1. investigating

    Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Test Views Load Times minor 2026-07-24 16:55 UTC 14d 21h

Affected: Platform Availability, API Availability, Test data availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

  2. identified

    Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email...

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Issues with Dashboard Widgets in the US1 Region minor 2026-07-23 13:48 UTC 3h 9m

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.

  2. monitoring

    The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.

  3. monitoring

    Data availability has been restored and we are monitoring the system.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service degradation affecting Dashboards in US2 Region none 2026-07-21 15:05 UTC 25h 39m

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. monitoring

    Summary We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC. Impact Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Cloud and Enterprise Agent Data Delays in EU1 major 2026-07-15 22:51 UTC 1h 25m

Affected: Alert processing, API Availability, Test data availability, Notification dispatching, Webhook and Integrations, Email notifications, Configuration and Management, Usage and Billing

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.

  5. monitoring

    Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.

  6. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Delays in Endpoint test data in US1 region. minor 2026-07-11 14:42 UTC 2h 18m

Affected: Endpoint Agents: Data submission collector

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. identified

    Delays in Endpoint test data in US1 region Impact: Endpoint test data is delayed in platform on the US1 region. Start Time: Jul 11, 2026, 14:58 PM UTC

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Ongoing issues in South Korea (SK Telecom - AWS Wavelength) minor 2026-07-09 11:57 UTC 27d 23h

Affected: Data Centers: APAC

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

Names an upstream provider: AWS.

  1. investigating

    Ongoing outage Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-09 02:00:00 UTC Affected Cloud Agents: - Daejeon, South Korea (SK Telecom - AWS Wavelength) - Seoul, South Korea (SK Telecom - AWS Wavelength)

  2. resolved

    https://status.thousandeyes.com/incidents/2yf1r9hs84j2

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Dashboards Visualization in US2 Region minor 2026-07-08 19:40 UTC 2h 13m

Affected: Reports and Dashboards

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

  1. identified

    Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources: Endpoint Agents - Dynamic Tests

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Issues with login to the ThousandEyes platform in US1 and US2 regions critical 2026-07-08 15:28 UTC 4h 1m

Affected: Platform Availability, API Availability, SAML/SSO

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

  1. investigating

    We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.

  2. investigating

    We are continuing to work on a fix for this issue

  3. monitoring

    A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Ongoing issues in Chennai, India minor 2026-07-02 15:27 UTC 34d 20h

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter. Start time: 2026-07-02 09:00:00 UTC Affected Cloud Agents:...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Ongoing issues in Chennai, India (Reliance) minor 2026-07-01 12:38 UTC 26h 42m

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

Failure mode: A zone, region or data center became unavailable. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-01 09:00:00 UTC Affected Cloud Agents:...

  2. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Dashboard and Agent Selector Issues (US2 Region) minor 2026-06-27 00:14 UTC 3d 20h

Affected: Reports and Dashboards

Failure mode: A code release introduced the failure. Root cause: A configuration change. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be...

  2. monitoring

    A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for...

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Connected Devices Agent Availability Issues in EU Region minor 2026-06-25 16:34 UTC 7d 22h

Affected: Connected Devices Agent Registration, Connected Devices Test Assignment

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

  1. investigating

    We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

  2. identified

    The issue has been identified and our engineering team is currently working in restoring the service.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. monitoring

    Services are stable. We are continuing to monitor the situation for any further issues.

  6. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Network outage in Toronto & Vancouver, Canada (Webex Calling) minor 2026-06-24 23:21 UTC open

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

  1. investigating

    Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal...

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Support Case Creation none 2026-06-23 22:10 UTC 2d 17h

  1. identified

    Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat. Our team is currently working on a fix.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Ongoing issue with the support case update none 2026-06-13 11:32 UTC 41h 59m

Affected: Platform Availability

  1. investigating

    We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an...

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Connected Devices Agent Availability Issues in EU Region minor 2026-06-08 16:23 UTC 23h 38m

Affected: Connected Devices Test Assignment

  1. investigating

    We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.

  2. identified

    Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing...

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Ongoing issues in Mumbai, India minor 2026-06-03 09:08 UTC 64d 3h

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

  1. identified

    ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

DNS Resolver Issues on Cloud Agents in China none 2026-05-30 12:10 UTC 3d 11h

Affected: Cloud and Enterprise Agents: Data ingress, Alibaba Cloud: APAC

  1. identified

    We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution

  2. monitoring

    We applied configuration changes that fixed the issue and are monitoring the situation

  3. resolved

    This incident has been resolved.

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Scheduled Endpoint Tests Delay in EU1 none 2026-05-14 11:00 UTC 45m

Affected: Alert processing, Reports and Dashboards

  1. identified

    Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue

  2. monitoring

    We have applied the fix and are now monitoring the status

  3. resolved

    The issue has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region none 2026-05-13 16:58 UTC 5d 15h

Affected: Endpoint Agents: Test assignment and configuration controller

  1. identified

    Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests,...

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    The incident has been resolved

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Outage in ThousandEyes Outages Page minor 2026-04-22 23:39 UTC 27h 10m

Affected: Outages Page

  1. investigating

    We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

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Service Degradation Affecting Stream Services none 2026-04-22 18:28 UTC 1h 59m

  1. identified

    We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region minor 2026-04-07 15:07 UTC 4h 14m

Affected: Alert processing, Reports and Dashboards, Endpoint Agents: Data submission collector, Endpoint Agent Views

  1. identified

    Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following...

  2. identified

    Our team is currently backfilling the data and working to restore full service.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

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Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions minor 2026-04-01 20:20 UTC 18h 58m

Affected: Event Detection

  1. identified

    Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2...

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

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some users of mobile apps may be unable to execute speed tests. major 2026-03-31 08:01 UTC 24m

Affected: Connected Devices (Formerly SamKnows)

  1. identified

    Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution

  2. resolved

    This incident has been resolved

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Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL none 2026-03-24 11:50 UTC 28h 22m

Affected: ThousandEyes for OpenTelemetry

  1. investigating

    Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL

  2. identified

    We have identified a fix and this is currently being deployed

  3. monitoring

    We have deployed the fix and we are monitoring.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

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Service degradation affecting Event Detection in US2 Region minor 2026-03-17 19:52 UTC 4h 7m

Affected: Event Detection

  1. identified

    Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our...

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

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SSO customers are able to login bypassing their IDP major 2026-03-13 06:05 UTC 7h 40m

Affected: SAML/SSO

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.

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Service Degradation affecting Dashboards and Usage & Billing in US1 Region none 2026-03-12 16:21 UTC 36m

Affected: Reports and Dashboards, Usage and Billing

  1. monitoring

    Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages...

  2. resolved

    This incident has been resolved.

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Service Degradation impacting Endpoint Experience tab in the web app minor 2026-03-09 23:58 UTC 52m

  1. resolved

    We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an...

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Service degradation affecting Support Chat minor 2026-03-09 18:01 UTC 40m

  1. resolved

    This incident has been resolved.

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Service Degradation for Billing Data minor 2026-03-06 01:02 UTC 3h 12m

  1. resolved

    This incident has been resolved.

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Service degradation affecting embedded data. minor 2026-03-04 18:28 UTC 18m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting the ThousandEyes Web Application none 2026-02-18 19:37 UTC 6m

  1. resolved

    This incident has been resolved.

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Issues with Endpoint Agents NPCAP 1.86 none 2026-02-02 12:22 UTC 2d 22h

  1. resolved

    We have released fix version 2.31.1, which rolls back Npcap to version 1.85. The Npcap team has confirmed that version 1.85 does not contain the regression responsible for the recent issue. This issue impacted Windows Endpoint Agents only. All affected devices will automatically...

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Delays ingesting data for multiple features none 2026-02-02 11:11 UTC 2m

  1. resolved

    The Incident is now resolved

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Service Degradation Affecting WAN Insights none 2026-01-29 18:09 UTC 3h 1m

  1. resolved

    This incident has been resolved

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Filters in Path visualisation view not working none 2026-01-28 05:24 UTC 10m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Endpoint Scheduled tests none 2026-01-27 18:20 UTC 1h 40m

  1. resolved

    This incident has been resolved

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Service degradation affecting user login and API access none 2026-01-07 23:41 UTC 0m

  1. resolved

    The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application. Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC. The team deployed a fix and no new issues...

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Service Degradation Affecting Connected Devices and BGP Data none 2025-12-16 20:06 UTC 0m

  1. resolved

    Summary: Metadata updates for Connected Devices agents, and newly announced BGP prefixes may have experienced delays. Impact: Customers may have observed delayed data for Connected Devices and/or BGP during the affected time window. Timeline: Between 2025-12-14 16:45 UTC and...

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Service Degradation Affecting Event Detection in US1, US2, and EU Regions minor 2025-12-10 17:16 UTC 13h 49m

  1. resolved

    This incident has been resolved.

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Issues with Connected Devices data API export none 2025-12-04 11:31 UTC 1h 25m

  1. resolved

    The incident has been resolved.

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Service degradation impacting API Alert List and Alert Detail endpoints on API v5 and API v6 major 2025-12-02 23:22 UTC 3h 13m

  1. resolved

    This incident has been resolved.

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Issues with Splunk APM Service map Integration in the EU and US1 regions none 2025-11-17 13:32 UTC 2d 4h

  1. resolved

    This incident has been resolved.

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Issues with Splunk APM Service map Integration minor 2025-11-17 10:55 UTC 35m

  1. resolved

    This incident has been resolved.

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Service Degradation affecting Traffic Insights Page none 2025-11-12 00:36 UTC 2d 9h

  1. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Issues with SamKnows One login none 2025-11-10 12:21 UTC 21m

  1. resolved

    This incident has been resolved.

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Error when accessing Contact Support Page none 2025-11-06 18:11 UTC 37m

  1. resolved

    This incident has been resolved.

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Service Degraded - Affecting Internet Insights Network Outages none 2025-11-06 12:48 UTC 26m

  1. resolved

    The incident has been resolved.

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Service Degradation Affecting Private BGP Monitors none 2025-11-04 18:47 UTC 14h 24m

  1. resolved

    The incident has been resolved.

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Error while Running instant test and saving configuration for both Transaction and Page Load tests minor 2025-11-04 03:04 UTC 28m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Internet Insights Network Outages minor 2025-10-31 17:18 UTC 51m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alert Services in US1 Region minor 2025-10-28 20:22 UTC 3h 34m

  1. resolved

    This incident has been resolved.

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Issues with login to the ThousandEyes platform critical 2025-10-25 09:52 UTC 1h 59m

  1. resolved

    The issue was resolved at 11:31 AM UTC.

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Delays in Alerts from 3rd party providers and AWS Cloud Insight Configurations none 2025-10-20 09:53 UTC 20h 52m

Names an upstream provider: AWS.

  1. resolved

    This incident has been resolved.

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Alerting for Internet Insights network outages impacted in the US2 region none 2025-10-16 08:51 UTC 2m

  1. resolved

    The issue was fully resolved by October 16, 2025, at 08:20 UTC.

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Invalid URLs in APIv6 calls none 2025-10-09 19:32 UTC 1h 25m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting the SSO Login Workflow minor 2025-10-02 15:30 UTC 1h 7m

  1. resolved

    This incident has been resolved.

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Service Degradation affecting ThousandEyes Application and API minor 2025-09-12 00:15 UTC 1h 28m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Agent Notifications none 2025-08-28 17:30 UTC 0m

  1. resolved

    Summary: Between August 28, 2025, 20:50 UTC and September 3, 2025, 17:40 UTC, we observed delays in Agent notifications. Impact: Customers may have experienced delays in the triggering and clearing of Agent notifications. Status: Our engineering team has applied a fix, and the...

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Instant test initiation Issue – US1 and US2 Regions none 2025-08-27 08:12 UTC 4h 39m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Traffic Insights Alert System in US1 Region minor 2025-08-22 22:04 UTC 4d 2h

  1. resolved

    This incident has been resolved.

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Service degradation affecting ThousandEyes OpenTelemetry Integration in US1 Region minor 2025-08-15 22:15 UTC 8h 14m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alert Services in US1 Region minor 2025-08-14 20:00 UTC 7d 3h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting AI Assistant in EU Region minor 2025-08-11 16:37 UTC 6d 22h

  1. resolved

    This incident has been resolved.

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Service Degradation in AI Assistant none 2025-08-05 22:01 UTC 49m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting BrowserBot Test Results in Cloud and Enterprise Agents minor 2025-08-05 14:45 UTC 2h 25m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Usage and Billing Service minor 2025-07-30 18:43 UTC 27h 7m

  1. resolved

    There was no degradation or interruption to services, as verified in our initial assessment.

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Service Degradation Affecting Endpoint Agent Schedule Test Data in US Region minor 2025-07-29 14:19 UTC 3h 15m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alerting Services for BGP Alerts in EU region. minor 2025-07-18 02:26 UTC 3d 16h

  1. resolved

    This incident has been resolved.

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Error when accessing Contact Support Page critical 2025-07-17 04:01 UTC 8d 2h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alerting Services in US1 minor 2025-07-07 20:00 UTC 8h 31m

  1. resolved

    This incident has been resolved.

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Network Maintenance in Fort Worth, TX none 2025-07-07 14:01 UTC 11d 1h

  1. resolved

    This incident has been resolved.

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Emergency Network Maintenance in Muscat, Oman (Omantel) none 2025-07-07 13:53 UTC 11d 1h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Newly created Enterprise Agents Registering to Thousandeyes major 2025-07-01 00:37 UTC 5h 4m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Endpoint Agents Scheduled Test Data and Alerts in US1 Region minor 2025-06-26 15:34 UTC 5d 1h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting the SSO Login Workflow minor 2025-06-25 22:06 UTC 21m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alerting Services in EU Region minor 2025-06-25 14:41 UTC 2d 2h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Enterprise Agents Running on Meraki Devices minor 2025-06-17 18:15 UTC 30h 45m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting ThousandEyes Cloud And Enterprise Agent API v7 usage in US1 none 2025-06-13 09:11 UTC 36m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Internet Insights Network Outages Module none 2025-06-12 20:47 UTC 5h 16m

  1. resolved

    This incident has been resolved

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Service Degradation Affecting Connected Devices Analytics Views none 2025-06-12 18:31 UTC 7h 41m

  1. resolved

    This incident has been resolved.

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Service degradation affecting Cloud and Enterprise Agents Tests Settings minor 2025-06-10 10:32 UTC 7h 23m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Traffic Insights Alerting System in US1 Region none 2025-06-06 16:47 UTC 2h 22m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alert Rules for Device Layer minor 2025-06-03 18:20 UTC 21d 21h

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Alert Rules for Device Layer none 2025-06-03 16:13 UTC 1h 26m

  1. resolved

    This incident has been resolved

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Service Degradation Affecting ThousandEyes Web Application and API usage in US1 minor 2025-05-29 15:30 UTC 25h 52m

  1. resolved

    This incident has been resolved

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Service Degradation Affecting Usage and Billing Service in US1 Region minor 2025-05-29 10:30 UTC 1h 14m

  1. resolved

    The incident has been resolved.

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Endpoint Agent version 1.240.1 and 1.240.2 Windows x64 failed to run and automatically update none 2025-05-12 13:46 UTC 2d

  1. resolved

    The issue has been resolved. Additional notes: The problematic Endpoint Agent releases (versions 1.240.1 and 1.240.2 for Windows x64) have stopped being advertised to all agents. In a small number of cases, manual intervention may be required for agents already updated to these...

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Delayed Data Availability in Connected Devices none 2025-05-09 10:38 UTC 2h 11m

  1. resolved

    The issue has been remediated and analytics data from 2025-05-07 12:29:58 UTC onwards is available in the platform as usual. The incident has been resolved.

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Delayed Data Availability in Connected Devices none 2025-05-01 12:05 UTC 5h 42m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Usage and Billing Service in US1 Region none 2025-04-29 20:20 UTC 3h 42m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Internet Insights Application Outage Detection minor 2025-04-22 19:42 UTC 21m

  1. resolved

    This incident has been resolved.

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Service degradation affecting Usage and Billing service in US1 region none 2025-04-10 17:23 UTC 6h 42m

  1. resolved

    This incident has been resolved

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Agent to Agent tests utilizing NAT Traversal server will encounter errors none 2025-04-02 00:44 UTC 14m

  1. resolved

    A fix has been implemented, and all affected Agent to Agent test are running successfully now.

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Service Degradation Affecting the Email Ticketing System none 2025-03-25 20:47 UTC 41h 22m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Subscriptions Services minor 2025-03-24 23:09 UTC 52m

  1. resolved

    This incident has been resolved

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Service degradation affecting the Alert Services API none 2025-03-22 05:07 UTC 2d 19h

  1. resolved

    This incident has been resolved.

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Service degradation affecting the Alert Services in EU1 Region none 2025-03-19 09:45 UTC 0m

  1. resolved

    Summary: We observed an affectation in the Alert Services in EU1 Region between 9:15 and 9:45 UTC on March 19th Impact: Customers may have missed or experienced delays in triggering or clearing Endpoint Agent alerts.

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Service degradation affecting the Alert Services in US1 and US2 Regions none 2025-03-18 22:00 UTC 0m

  1. resolved

    Summary: We observed an affectation in the Alert Services in US1 and US2 Regions between 18:30 and 22:00 UTC on March 18th Impact: Customers may have missed or experienced delays in triggering or clearing Endpoint Agent or Cloud and Enterprise Agent alerts.

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Delay in data affecting some Dashboard widgets in US1 region. minor 2025-03-16 15:25 UTC 5h 8m

  1. resolved

    A fix has been implemented and the incident is resolved.

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Service Degradation Affecting Multiple agents sending offline notifications while they are online none 2025-03-13 23:13 UTC 4h 35m

  1. resolved

    This incident has been resolved.

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Investigating Potential Degradation of the ThousandEyes Web Application none 2025-03-12 17:22 UTC 55m

  1. resolved

    This incident has been resolved.

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Customers are unable to create, edit Tests or access dashboards across all regions major 2025-03-12 02:11 UTC 25m

  1. resolved

    This incident has been resolved.

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Investigating possible service degradation for SamKnows Metadata API minor 2025-03-09 08:29 UTC 45m

  1. resolved

    This incident has been resolved.

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Service degradation affecting BGP alerts in US1 minor 2025-03-08 22:35 UTC 1h 54m

  1. resolved

    This incident has been resolved.

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Service degradation affecting BGP Alerts in the US2 Region minor 2025-03-03 14:40 UTC 29h 53m

  1. resolved

    This incident has been resolved.

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www.thousandeyes.com is down critical 2025-03-03 02:38 UTC 1h 3m

  1. resolved

    Our external vendor identified and solved an issue that rendered ThousandEyes' corporate website temporarily unavailable

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Service degradation affecting BGP Private Collectors in US1 region. minor 2025-03-02 21:01 UTC 0m

  1. resolved

    We have identified an issue with two BGP Private Collectors, BGP monitors using these collectors were unavailable from 18:51 UTC to 19:12 UTC on March 2nd, 2025. BGP Alerts could have been delayed. Peering IPs information of the affected BGP Private Collectors: IPv4:...

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Service degradation affecting alerts in US West Region minor 2025-02-25 16:50 UTC 2h 28m

  1. resolved

    This incident has been resolved.

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v6 Alerts API Endpoints issues none 2025-02-25 14:02 UTC 31m

  1. resolved

    The issue has been resolved.

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Service Degradation affecting snapshots and saved events for some Cloud and Enterprise Agents snapshots and saved events minor 2025-02-24 18:18 UTC 4h 35m

  1. resolved

    The issue has been resolved and the fix has been verified. All affected snapshot and saved events has been successfully restored in all regions.

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Delay in network layer data and Internet Insights issues in US West region none 2025-02-22 21:44 UTC 26m

  1. resolved

    This incident has been resolved.

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Service Degradation Affecting Internet Insights Application Outage Detection minor 2025-02-12 19:42 UTC 2h 34m

  1. resolved

    The issue affecting Internet insights application outage detection has been resolved. The service is now fully operational.

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Retroactive Degradation Affecting Enterprise and Cloud Agents none 2025-02-08 02:04 UTC 0m

  1. resolved

    An retroactive issue has been discovered affecting clustered Enterprise Agents or Cloud Agents created prior to Oct 3, 2024. Those agents may have failures of agents executing assigned synthetic tests. Singular Enterprise Agents will not be affected. The engineering team has...

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Service degradation affecting Dashboards in the US1 region none 2025-02-05 23:39 UTC 9m

  1. resolved

    Issue has been resolved at 23:05:26 UTC

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Delay in updating usage information in US1 Region minor 2025-02-05 01:30 UTC 20h 18m

  1. resolved

    This incident has been resolved

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Service Degradation Affecting Legacy Alerts API minor 2025-01-30 13:11 UTC 14h 9m

  1. resolved

    This incident has been resolved. Requests with date ranges that were getting 400 responses should be now be successful

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SamKnows Real Speed is partially degraded in Europe due to a datacenter outage. Clients are reconnecting to automatically to other datacenters none 2025-01-30 12:25 UTC 3h 31m

  1. resolved

    Summary SamKnows Real Speed is partially degraded in Europe due to a datacenter outage on Jan 30th between 11:28 AM UTC and 15:44 PM UTC Impact During this period, customers may have experienced re connections to other data centers in Europe Region for SamKnows Real Speed...

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Service Degradation Affecting Alert Services in the US1 Region minor 2025-01-29 19:56 UTC 7h 34m

  1. resolved

    The fix was successfully deployed to resolve the issue affecting Cloud and Enterprise Agent alert rules changes in the US1 Region.

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Degraded performance while loading Dashboards in US2 region minor 2025-01-28 08:25 UTC 3h 41m

  1. resolved

    This incident has been resolved.

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Degraded performance while loading Dashboards in all regions minor 2025-01-28 01:47 UTC 4h 27m

  1. resolved

    Issue has been fixed

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Service Degradation Affecting Dashboards Visualization in US1 Region none 2025-01-25 21:42 UTC 5h 19m

  1. resolved

    This incident has been resolved.

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Investigating possible service degradation none 2025-01-21 18:21 UTC 37m

  1. resolved

    We have confirmed that this investigation is not affecting any services.

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Timeline views incorrectly displaying the alert state none 2025-01-14 22:00 UTC 0m

  1. resolved

    Timeline views are incorrectly displaying the alert state for alerts that were triggered or cleared between Jan 14 at 22:00 UTC and Jan 17 at 22:00 UTC. * Alerts that got triggered and cleared during the impacted time window are not displayed on timeline views * Alerts that were...

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Issues with Endpoint test data and test configuration, US1 region. minor 2025-01-13 14:56 UTC 2h 4m

  1. resolved

    Summary Endpoint Agent service was affected from populating within the platform on Jan 13th between 13:50 and 15:15 UTC Impact During this period, customers may have experienced difficulties loading the Endpoint Agent Overview, Views, Agent Views, or Test Settings in the US1...

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Service degradation affecting Transaction and PageLoad Tests Results in US1 Region minor 2024-12-20 19:16 UTC 3h 6m

  1. resolved

    Summary: We observed issues while loading the waterfall or details view for the Transaction, Page Load, and API Tests Results in the US1 Region. Impact: Between 18:00 and 22:15 on Dec 20th loading waterfall or details view for the Transaction, Page Load, and API Tests Results in...

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Service degradation affecting dashboards in US1 Region minor 2024-12-19 16:13 UTC 20m

  1. resolved

    This incident has been resolved.

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Service degradation affecting Endpoint Agents Schedule Test Alerts in the US1 Region minor 2024-12-06 16:21 UTC 1h 12m

  1. resolved

    This incident has been resolved

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Degradation for Application performance none 2024-12-06 01:32 UTC 1h 37m

  1. resolved

    This incident has been resolved.

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Service degradation delaying data in Samknows One minor 2024-12-03 23:43 UTC 13m

  1. resolved

    Issue has been resolved at of 23:42 UTC

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Service degradation affecting Internet Insights Overview and Views Page in US Region and Public Outages Map minor 2024-11-25 17:02 UTC 1h 32m

  1. resolved

    This incident has been resolved, the Internet Insights services are now working correctly.

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Issues with OTel streams minor 2024-11-23 18:26 UTC 2h 21m

  1. resolved

    This incident has been resolved, stream data is now working for new and updated OTel streams.

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Service degradation affecting platform in US2 region none 2024-11-21 20:32 UTC 2h 6m

  1. resolved

    This incident has been resolved.

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Service degradation affecting Connected Devices Real Speed none 2024-11-19 14:00 UTC 0m

  1. resolved

    Summary: We observed an issue for some customers in the EU Region between Nov 19th at 13:59 and 15:40 UTC Impact: Customers in the EU Region may have experienced issues while using Connected Devices Real Speed, this was caused by an update to our services. Connected Devices...

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Endpoint agent scheduled tests alerts are not triggering minor 2024-11-15 11:29 UTC 4h 4m

  1. resolved

    The incident is now resolved. Note: Alert rules for Endpoint Scheduled test, created or modified between 7th and 15th November 2024, might have not been triggered.

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Service Degradation Affecting Connected Devices Real Speed none 2024-11-14 16:00 UTC 0m

  1. resolved

    Summary: We observed an issue for some customers in the EU Region between Nov 14th at 16:00 and Nov 15th 13:09 UTC Impact: Customers in the EU Region could experienced problems while using Connected Devices Real Speed, this was generated due to a configuration change in our...

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Service degradation affecting the Integration Page none 2024-11-13 16:30 UTC 0m

  1. resolved

    Summary: We observed an issue on the integration page between 16:32 to 17:44 UTC Impact: The Integrations Settings page was unavailable across all regions from 16:32 to 17:44 UTC. This was caused by incorrect configurations being applied to the deployment, which were resolved by...

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Service Degradation affecting Dashboards for Endpoint Agents none 2024-11-07 20:47 UTC 1h 5m

  1. resolved

    Operations team has confirmed no further delay in data population has been observed since 21:39 UTC. This incident has been resolved

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HTTP Dashboards metrics are missing. US1 Region is affected. minor 2024-11-07 09:12 UTC 1h 58m

  1. resolved

    The incident has been resolved.

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Alerts are not being dispatched for customers in US1 region minor 2024-11-05 22:37 UTC 1h 22m

  1. resolved

    The incident is resolved.

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OTEL Streams associated with tags are not exported critical 2024-11-04 21:50 UTC 1h 45m

  1. resolved

    This issue has been resolved

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Labels did not export ThousandEyes OTel none 2024-11-04 08:20 UTC 2m

  1. resolved

    The issue is now fully resolved.

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