Twilio

Affected: RCS Messaging

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-22 04:30 UTC

   We are investigating an issue with inbound RCS events. Users may experience elevated HTTP 500 and 503 status codes when receiving inbound RCS events. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-22 04:34 UTC

   We have identified the issue of delays with RCS inbound events. We are working toward a fix to restore normal service. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved 2026-10-22 05:16 UTC

   RCS inbound events has been resolved and RCS Messaging, is operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-22 01:29 UTC

   We are aware of issues affecting billing processing on the Twilio platform. Customers may experience delays or failures in these services. Our team is actively investigating. We will provide another update as soon as more information becomes available.

2. resolved 2026-10-22 02:25 UTC

   Our team is analyzing the impact affecting billing processing on the Twilio platform. We apologize for the inconvenience and for any confusion this may have caused.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Middle East & Africa

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-22 01:15 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-22 02:18 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring 2026-10-22 04:12 UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved 2026-10-22 06:17 UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap

1. investigating 2026-10-21 17:26 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily...

2. identified 2026-10-21 18:01 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP....

3. identified 2026-10-21 19:02 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP....

4. identified 2026-10-21 21:02 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP....

5. monitoring 2026-10-21 22:15 UTC

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more...

6. monitoring 2026-10-22 00:16 UTC

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more...

7. monitoring 2026-10-22 04:17 UTC

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS Short Code, North America

1. investigating 2026-10-21 17:10 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. investigating 2026-10-21 18:11 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes...

3. monitoring 2026-10-21 20:19 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring 2026-10-21 22:20 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring 2026-10-22 02:25 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, APAC

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-21 16:42 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-21 16:49 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. identified 2026-10-21 17:58 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

4. identified 2026-10-21 19:59 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as...

5. monitoring 2026-10-21 21:06 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved 2026-10-21 22:43 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, APAC

1. investigating 2026-10-21 16:33 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-21 16:34 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

3. identified 2026-10-21 17:35 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information...

4. identified 2026-10-21 19:36 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information...

5. identified 2026-10-21 23:39 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information...

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

1. investigating 2026-10-21 16:10 UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-21 16:32 UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. identified 2026-10-21 17:32 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio United Kingdom Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...

4. identified 2026-10-21 18:32 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

5. identified 2026-10-21 20:33 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

6. identified 2026-10-22 00:33 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: PHONE NUMBERS

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-21 15:07 UTC

   Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have...

2. identified 2026-10-21 15:35 UTC

   Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring 2026-10-21 16:30 UTC

   We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved 2026-10-21 17:00 UTC

   We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-21 10:23 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-21 11:24 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified 2026-10-21 13:36 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified 2026-10-21 14:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified 2026-10-21 16:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring 2026-10-21 20:41 UTC

   We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved 2026-10-21 22:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Middle East & Africa

1. identified 2026-10-21 03:10 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

2. identified 2026-10-21 04:10 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

3. identified 2026-10-21 06:16 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

4. identified 2026-10-21 10:16 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...

5. identified 2026-10-21 18:18 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more...

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-21 01:10 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-21 02:16 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...

3. monitoring 2026-10-21 03:19 UTC

   We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved 2026-10-21 05:26 UTC

   The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Middle East & Africa

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-20 20:45 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...

2. identified 2026-10-20 21:04 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1...

3. identified 2026-10-20 22:08 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

4. monitoring 2026-10-20 22:32 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-21 00:35 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS Short Code, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-20 17:16 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-20 17:20 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. monitoring 2026-10-20 17:59 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved 2026-10-20 20:00 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Flex Agent Copilot

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-20 16:53 UTC

   Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating 2026-10-20 17:50 UTC

   We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes...

3. monitoring 2026-10-20 17:57 UTC

   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring 2026-10-20 18:28 UTC

   We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

5. resolved 2026-10-20 18:58 UTC

   The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, APAC

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-20 16:28 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-20 16:29 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. monitoring 2026-10-20 17:30 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved 2026-10-20 19:53 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Telstra network subscribers in Australia is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: WhatsApp Messaging

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-20 15:43 UTC

   We are investigating an issue with WhatsApp Business API sender configuration. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. We will provide another update in 1 hour or as soon as more information...

2. investigating 2026-10-20 16:29 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account and add senders there....

3. investigating 2026-10-20 16:47 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may create a new WhatsApp Business Account during signup. We will...

4. investigating 2026-10-20 17:10 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

5. investigating 2026-10-20 17:26 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

6. investigating 2026-10-20 17:43 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

7. investigating 2026-10-20 18:09 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

8. investigating 2026-10-20 18:29 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

9. investigating 2026-10-20 18:56 UTC

   We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

10. investigating 2026-10-20 19:28 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

11. investigating 2026-10-20 19:45 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

12. investigating 2026-10-20 20:00 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account during signup. We will provide...

13. investigating 2026-10-20 20:16 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide...

14. investigating 2026-10-20 20:32 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide...

15. investigating 2026-10-20 20:48 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. We will provide...

16. investigating 2026-10-20 21:17 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround,...

17. investigating 2026-10-20 21:32 UTC

    We are investigating an issue with WhatsApp embedded signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account and add senders. As a workaround,...

18. investigating 2026-10-20 21:48 UTC

    We are investigating an issue with WhatsApp Embedded Signup. Users may be unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an...

19. identified 2026-10-20 21:50 UTC

    We have identified the issue of customers being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, but adding senders to an existing account may...

20. identified 2026-10-20 22:50 UTC

    We have identified the issue of users being unable to select an existing WhatsApp Business Account during WhatsApp Embedded Signup when configuring WhatsApp senders. Customers can still create a new WhatsApp Business Account, and as a workaround, customers may search by the...

21. identified 2026-10-21 00:54 UTC

    We have identified the issue of users being unable to select an existing WhatsApp Business Account during embedded signup when configuring WhatsApp senders. As a workaround, customers may search using the WhatsApp Business Account name or a connected phone number instead....

22. monitoring 2026-10-21 01:31 UTC

    Our engineers have mitigated the issue and are monitoring system performance. Updated guidance is now available in the self-sign-up flow and documentation to help customers select an existing WhatsApp Business Account by account name or a connected phone number when configuring...

23. resolved 2026-10-21 01:34 UTC

    We have monitored and resolved the issue with WhatsApp embedded signup. All services are now operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-20 10:46 UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-20 11:41 UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

3. identified 2026-10-20 12:50 UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Romania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes...

4. monitoring 2026-10-20 14:43 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-20 16:46 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Verify Silent Network Auth

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-20 05:28 UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We...

2. identified 2026-10-20 05:39 UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is...

3. monitoring 2026-10-20 06:44 UTC

   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring 2026-10-20 08:45 UTC

   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved 2026-10-20 08:45 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, APAC

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-20 02:05 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-20 02:06 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...

3. identified 2026-10-20 03:12 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information...

4. identified 2026-10-20 05:12 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information...

5. monitoring 2026-10-20 06:12 UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring 2026-10-20 08:13 UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved 2026-10-20 12:14 UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: MMS Long Code, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-19 20:26 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-19 21:27 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified 2026-10-19 21:36 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

4. identified 2026-10-19 22:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

5. identified 2026-10-20 00:46 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

6. monitoring 2026-10-20 03:10 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved 2026-10-20 05:01 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: MMS Long Code, North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-19 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-19 19:35 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

3. identified 2026-10-19 19:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

4. identified 2026-10-19 20:37 UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information...

5. monitoring 2026-10-19 20:52 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved 2026-10-19 22:59 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: RCS Messaging

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-19 17:21 UTC

   We are investigating an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-19 17:53 UTC

   We have identified an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring 2026-10-19 18:43 UTC

   Our engineers have mitigated the issue and are monitoring system performance. Delivery receipts and inbound messages are returning to normal for RCS traffic with AT&T. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved 2026-10-19 19:48 UTC

   We have monitored and resolved the issue with RCS. All services are now operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

1. investigating 2026-10-19 16:53 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...

2. identified 2026-10-19 16:54 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1...

3. identified 2026-10-19 17:54 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

4. monitoring 2026-10-19 19:43 UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-19 21:44 UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified 2026-10-19 23:31 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or...

7. identified 2026-10-20 00:32 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or...

8. identified 2026-10-20 02:32 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or...

9. monitoring 2026-10-20 03:14 UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. identified 2026-10-20 05:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or...

11. identified 2026-10-20 06:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or...

12. identified 2026-10-20 08:17 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or...

13. identified 2026-10-20 12:18 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or...

14. monitoring 2026-10-21 04:33 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

15. monitoring 2026-10-21 06:39 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

16. monitoring 2026-10-21 10:45 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

17. monitoring 2026-10-21 18:45 UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-19 15:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-19 16:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating 2026-10-19 18:06 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified 2026-10-19 20:30 UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

5. monitoring 2026-10-19 20:30 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved 2026-10-19 22:31 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-19 13:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-19 14:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating 2026-10-19 16:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified 2026-10-19 16:31 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

5. identified 2026-10-19 17:33 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

6. identified 2026-10-19 19:00 UTC

   Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

7. identified 2026-10-19 20:00 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

8. identified 2026-10-19 20:44 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

9. identified 2026-10-19 21:44 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

10. identified 2026-10-19 22:00 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

11. monitoring 2026-10-19 22:51 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

12. monitoring 2026-10-20 00:57 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

13. monitoring 2026-10-20 04:58 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

14. identified 2026-10-20 12:40 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

15. identified 2026-10-20 13:40 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

16. identified 2026-10-20 15:41 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as...

17. monitoring 2026-10-20 18:25 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

18. monitoring 2026-10-20 20:25 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

19. monitoring 2026-10-21 00:27 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

20. monitoring 2026-10-21 08:33 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

21. identified 2026-10-21 19:13 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

22. identified 2026-10-21 20:14 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

23. identified 2026-10-21 22:14 UTC

    Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as...

24. monitoring 2026-10-21 23:35 UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

25. monitoring 2026-10-22 01:41 UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

26. resolved 2026-10-22 04:43 UTC

    The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Europe

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-19 09:11 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-19 09:44 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigating 2026-10-19 10:26 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating 2026-10-19 10:45 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigating 2026-10-19 12:38 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigating 2026-10-19 12:47 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring 2026-10-19 14:08 UTC

   We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved 2026-10-19 15:21 UTC

   The incident has been resolved and voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-19 02:41 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour...

2. identified 2026-10-19 02:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

3. identified 2026-10-19 03:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

4. identified 2026-10-19 05:50 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

5. identified 2026-10-19 09:58 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

6. identified 2026-10-19 17:58 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

7. identified 2026-10-20 10:07 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

8. resolved 2026-10-20 20:12 UTC

   We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-18 22:41 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-18 23:41 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating 2026-10-19 01:47 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring 2026-10-19 05:05 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-19 07:06 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring 2026-10-19 11:06 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified 2026-10-19 12:57 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

8. identified 2026-10-19 13:58 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

9. identified 2026-10-19 15:58 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

10. identified 2026-10-19 20:01 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...

11. identified 2026-10-20 04:07 UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more...

12. monitoring 2026-10-20 13:52 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. monitoring 2026-10-20 15:53 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

14. resolved 2026-10-20 20:14 UTC

    We have completed our investigation. This event did not cause performance degradation beyond the expected behavior for this Brazilian carrier, which may retry delivery attempts for up to 24 hours before setting a final status. All systems are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-17 23:14 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-17 23:17 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

3. identified 2026-10-18 00:17 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

4. identified 2026-10-18 02:18 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as...

5. monitoring 2026-10-18 06:21 UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring 2026-10-18 08:22 UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring 2026-10-18 12:23 UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. identified 2026-10-18 13:09 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

9. identified 2026-10-18 14:10 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as...

10. identified 2026-10-18 16:12 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes...

11. identified 2026-10-18 20:12 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as...

12. monitoring 2026-10-18 22:15 UTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. resolved 2026-10-19 00:17 UTC

    The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on affected networks in Turkey is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Client Web US1, Client Web AU1, Client Web IE1

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-17 17:07 UTC

   Multiple customers have reported that they are receiving 53000 errors on the Singapore edge client causing unregistered events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating 2026-10-17 17:51 UTC

   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 30 minutes or as soon as more information becomes available

3. investigating 2026-10-17 18:21 UTC

   We are currently investigating an issue with 53000 errors on the Singapore edge client causing unregistered events. We expect to provide another update in 1 hour or as soon as more information becomes available

4. investigating 2026-10-17 19:23 UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events, our engineering teams are still investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

5. monitoring 2026-10-17 20:21 UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes...

6. monitoring 2026-10-17 20:36 UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 1 hour or as soon as more information becomes...

7. monitoring 2026-10-17 21:39 UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. Our engineering teams are continuing to monitor to ensure full service recovery. We will provide another update in 2 hours or as soon as more information becomes...

8. resolved 2026-10-17 22:11 UTC

   We are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events. This incident has been resolved.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-16 23:47 UTC

   Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved 2026-10-16 23:58 UTC

   We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-16 21:13 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...

2. identified 2026-10-16 21:27 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour...

3. identified 2026-10-16 22:38 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours...

4. monitoring 2026-10-16 23:42 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-17 01:47 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved 2026-10-17 03:59 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-16 17:24 UTC

   Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating 2026-10-16 17:33 UTC

   Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.

3. identified 2026-10-16 18:33 UTC

   Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.

4. identified 2026-10-16 20:30 UTC

   Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.

5. monitoring 2026-10-16 22:32 UTC

   A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

6. resolved 2026-10-16 23:00 UTC

   The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-16 17:16 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to network subscribers on multiple networks in the Czech Republic. Our team is actively investigating this issue. We will provide another update...

2. identified 2026-10-16 18:06 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1...

3. identified 2026-10-16 19:11 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will...

4. identified 2026-10-16 21:41 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide...

5. identified 2026-10-17 01:52 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio alphanumeric sender IDs and long codes to network subscribers on multiple networks in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will...

6. monitoring 2026-10-17 06:49 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information...

7. monitoring 2026-10-17 08:56 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more...

8. monitoring 2026-10-17 13:00 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in the Czech Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more...

9. resolved 2026-10-17 13:45 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to affected networks in the Czech Republic is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS Short Code, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-16 16:56 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-16 16:57 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. monitoring 2026-10-16 17:59 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring 2026-10-16 18:41 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-16 20:07 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. identified 2026-10-16 14:44 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

2. identified 2026-10-16 15:44 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

3. identified 2026-10-16 17:45 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

4. identified 2026-10-16 21:45 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...

5. monitoring 2026-10-17 05:08 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved 2026-10-17 10:14 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-16 13:55 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-16 14:59 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

3. identified 2026-10-16 15:59 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

4. identified 2026-10-16 18:00 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

5. identified 2026-10-16 22:05 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more...

6. monitoring 2026-10-17 06:10 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring 2026-10-17 08:13 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring 2026-10-17 12:14 UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

9. resolved 2026-10-17 15:14 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Middle East & Africa

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. identified 2026-10-16 10:45 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another...

2. monitoring 2026-10-16 10:46 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved 2026-10-16 10:46 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Europe

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-16 09:37 UTC

   Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...

2. investigating 2026-10-16 09:53 UTC

   Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information...

3. investigating 2026-10-16 10:38 UTC

   Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information...

4. monitoring 2026-10-16 13:55 UTC

   We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-16 15:58 UTC

   The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-15 18:27 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour...

2. identified 2026-10-15 18:28 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the...

3. identified 2026-10-15 19:06 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the...

4. identified 2026-10-15 19:07 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the...

5. identified 2026-10-15 19:34 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free, Landline, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will...

6. monitoring 2026-10-15 19:45 UTC

   We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information...

7. monitoring 2026-10-15 21:52 UTC

   We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon...

8. resolved 2026-10-15 22:14 UTC

   The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-15 18:08 UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-15 19:10 UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes...

3. identified 2026-10-15 20:15 UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information...

4. monitoring 2026-10-15 21:07 UTC

   We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-15 23:11 UTC

   The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: API v3, SMS, SendGrid API, SendGrid Website

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-15 17:27 UTC

   Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount...

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-15 15:24 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

2. investigating 2026-10-15 16:29 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

3. investigating 2026-10-15 18:34 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

4. investigating 2026-10-15 22:35 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

5. identified 2026-10-16 03:17 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...

6. monitoring 2026-10-16 03:54 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring 2026-10-16 06:03 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring 2026-10-16 08:04 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved 2026-10-16 09:53 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-15 13:40 UTC

   Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-15 14:33 UTC

   Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring 2026-10-15 15:08 UTC

   We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring 2026-10-15 17:08 UTC

   We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved 2026-10-15 17:20 UTC

   The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-15 13:24 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-15 14:25 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information...

3. resolved 2026-10-15 16:38 UTC

   The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Verify Silent Network Auth

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-15 08:56 UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will...

2. identified 2026-10-15 09:29 UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to...

3. identified 2026-10-15 10:30 UTC

   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to...

4. monitoring 2026-10-15 11:24 UTC

   We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-15 13:30 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. identified 2026-10-15 03:09 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified 2026-10-15 04:17 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified 2026-10-15 06:12 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

4. identified 2026-10-15 07:31 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour...

5. identified 2026-10-15 07:36 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

6. identified 2026-10-15 08:36 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

7. identified 2026-10-15 10:39 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more...

8. monitoring 2026-10-15 11:23 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved 2026-10-15 13:30 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Middle East & Africa

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-14 23:16 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-14 23:16 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as...

3. identified 2026-10-15 00:17 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon...

4. identified 2026-10-15 02:17 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon...

5. monitoring 2026-10-15 05:13 UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring 2026-10-15 07:13 UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved 2026-10-15 09:38 UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Evatis network subscribers in Djibouti is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-14 17:48 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will...

2. investigating 2026-10-14 18:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will...

3. investigating 2026-10-14 20:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will...

4. monitoring 2026-10-14 21:19 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-14 23:19 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved 2026-10-15 02:57 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-14 14:41 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

2. investigating 2026-10-14 15:41 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Pre-Registered Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We...

3. identified 2026-10-14 17:43 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...

4. identified 2026-10-14 18:43 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...

5. identified 2026-10-14 20:44 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide...

6. identified 2026-10-15 00:45 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...

7. identified 2026-10-15 08:48 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be...

8. monitoring 2026-10-15 14:18 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring 2026-10-15 16:18 UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. monitoring 2026-10-15 20:19 UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio pre-registered sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

11. resolved 2026-10-15 22:33 UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio to Altan Redes network subscribers in Mexico are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Middle East & Africa

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-14 11:20 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. identified 2026-10-14 12:00 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more...

3. identified 2026-10-14 13:01 UTC

   Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more...

4. monitoring 2026-10-14 14:41 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-14 16:47 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring 2026-10-14 20:47 UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. resolved 2026-10-14 21:20 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Israel are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-14 10:22 UTC

   Our monitoring systems have detected a potential issue with Functions and Assets. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved 2026-10-14 10:49 UTC

   We have fully investigated the Functions and Assets issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Latin America, SMS, Europe

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-14 02:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

2. investigating 2026-10-14 03:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes...

3. monitoring 2026-10-14 03:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring 2026-10-14 05:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved 2026-10-14 06:46 UTC

   The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, APAC

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-13 16:14 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more...

2. resolved 2026-10-13 16:21 UTC

   The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Latin America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-13 15:18 UTC

   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information...

2. investigating 2026-10-13 16:19 UTC

   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information...

3. identified 2026-10-13 16:59 UTC

   Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as...

4. monitoring 2026-10-13 18:01 UTC

   We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-13 20:08 UTC

   The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. investigating 2026-10-13 14:33 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating 2026-10-13 15:34 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating 2026-10-13 17:34 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring 2026-10-13 21:39 UTC

   We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-13 23:39 UTC

   We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved 2026-10-14 03:46 UTC

   The incident has been resolved and SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: Voice, Middle East & Africa

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. investigating 2026-10-13 12:57 UTC

   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information...

2. investigating 2026-10-13 14:19 UTC

   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information...

3. identified 2026-10-13 14:21 UTC

   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as...

4. monitoring 2026-10-13 15:14 UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring 2026-10-13 17:15 UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved 2026-10-13 18:57 UTC

   The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Affected: SMS, Middle East & Africa

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. investigating 2026-10-13 05:32 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information...

2. investigating 2026-10-13 05:48 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information...

3. investigating 2026-10-13 06:18 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes...

4. monitoring 2026-10-13 06:28 UTC

   We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved 2026-10-13 08:33 UTC

   The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-13 01:05 UTC

   The incident has been resolved and SMS delivery from Twilio to Telekom network subscribers in Germany is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-12 21:54 UTC

   The issue with notification delivery has been resolved and Debugger is operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 23:14 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 20:45 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-12 16:03 UTC

   The incident has been resolved and voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 18:01 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 14:57 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-12 09:51 UTC

   The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries. If you are still seeing an error, please log out and log back into your console. Thank you for your patience!

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 10:43 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 14:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 07:19 UTC

   WhatsApp Sandbox message processing has been fully restored, and system performance has returned to normal. Our engineers have verified the resolution, and this incident is now resolved.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-11 11:59 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-11 12:28 UTC

   The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-10 23:03 UTC

   The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-10 13:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-10 13:24 UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-10 05:40 UTC

   Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an...

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 18:59 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in New Zealand are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-09 15:50 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-09 16:40 UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-09 15:27 UTC

   The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-09 00:03 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-09 04:21 UTC

   The incident has been resolved and SMS delivery from Twilio to Verizon network subscribers in the United States is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-08 20:29 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-08 09:35 UTC

   Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-07 22:33 UTC

   The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 09:53 UTC

   The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-07 13:02 UTC

   The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-07 12:16 UTC

   The incident has been resolved and SMS and MMS delivery between Twilio and AT&T network subscribers in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-12 23:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Movistar network subscribers in El Salvador is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-07 01:53 UTC

   The incident has been resolved and SMS delivery from Twilio to O! network subscribers in Kyrgyzstan is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-06 21:11 UTC

   Memory and Intelligence v3 continue to operate normally. This incident has been resolved.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-07 04:08 UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-06 15:02 UTC

   The incident has been resolved and SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-06 10:52 UTC

   The incident has been resolved and SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-06 09:49 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-06 05:07 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-06 04:34 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-05 22:51 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-05 13:51 UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-05 15:23 UTC

   The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in France is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-05 11:04 UTC

   The data processing delay has been resolved and the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region are operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-05 04:48 UTC

   The incident has been resolved and SMS delivery from a Subset of Twilio Long Codes to AT&T United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-04 18:19 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel is operating normally.

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Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-03 21:13 UTC

   We have confirmed there was no customer impact, and this incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-03 19:40 UTC

   The incident has been resolved and SMS delivery from Twilio to Banglalink network subscribers in Bangladesh is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-03 18:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Magti GSM network subscribers in Georgia is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-03 11:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Hi3G network subscribers in Italy is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-02 21:36 UTC

   We have monitored and resolved the issue with the Programmable Messaging API. All services are now operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-02 19:52 UTC

   The issues with updates have been resolved and Conversations Classic is operating normally at this time.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-02 17:46 UTC

   The customer experience for impact is that Bulk Messaging API callers would receive an incorrect/improper 400 error response for Send Messages requests when supplying the address of Senders that were registered during the impact window. We have resolved this incident.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-02 14:30 UTC

   Our engineers have investigated and resolved the issues with a subset of customers experiencing a spike in email deferrals and delay in deliveries. From October 1st, 3:50 PM PST to October 2nd, 8:30 AM PST customers may have seen an increase in email deferrals or delays email...

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-02 14:02 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-02 15:04 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-02 11:20 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-02 06:41 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 23:31 UTC

   Issue with A2P campaign creation which may cause delays for customers has been resolved and it is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 22:51 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 12:45 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in the United States are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-01 13:24 UTC

   The incident has been resolved and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-10-01 07:35 UTC

   The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 11:18 UTC

   The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 07:34 UTC

   The incident has been resolved and SMS delivery from Twilio to Kolbi network subscribers in Costa Rica is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 06:20 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 00:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-10-01 01:11 UTC

   The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-30 22:10 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-30 16:31 UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-30 14:20 UTC

   The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in the Netherlands is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-10-01 13:09 UTC

   The incident has been resolved and SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-30 10:49 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-30 13:09 UTC

   We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-30 06:08 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-30 12:39 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-29 17:12 UTC

   Flex Plugins CLI has been resolved and is operating normally at this time. New version 7.1.3 of Flex Plugins CLI is released with the fix, kindly upgrade to resume publishing.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-28 21:12 UTC

   Our engineers have investigated and resolved an issue with the Bulk Messaging API. From 12:00PM PDT to 12:30PM PDT on Wednesday, 9/16/26, customers may have experienced elevated HTTP 503 status codes and request timeouts when calling Bulk Messaging API endpoints. The issue has...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-28 21:43 UTC

   We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-30 05:45 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to CTBC network subscribers in Brazil are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-29 03:38 UTC

   The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-28 13:37 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-28 05:30 UTC

   The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-26 01:16 UTC

   This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-25 20:35 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-25 22:28 UTC

   The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-25 22:49 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 12:45 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 08:30 UTC

   The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-25 22:23 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 02:24 UTC

   Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 16:58 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-24 18:02 UTC

   This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-24 18:26 UTC

   Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-24 19:35 UTC

   The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-24 15:09 UTC

   The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Belarus is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-26 20:32 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Cameroon are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-29 05:26 UTC

   The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 04:41 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-24 23:20 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-23 23:52 UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 20:56 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-23 17:13 UTC

   The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-23 20:10 UTC

   The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-23 12:25 UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-23 00:37 UTC

   Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 22:10 UTC

   We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 20:14 UTC

   Messaging webhooks have returned to normal processing times in US1.

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Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-22 18:20 UTC

   Due to an incorrect configuration, customers experienced a burst of invalid 404 Not Found response when communicating with Phone Number APIs: AvailablePhoneNumbers and IncomingPhoneNumbers. They might have also experienced degraded console behavior relating to Phone Number...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 12:52 UTC

   The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-22 14:40 UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-22 12:49 UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 11:39 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 08:16 UTC

   The incident has been resolved and SMS delivery from Twilio to Izzi network subscribers in Mexico is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-22 01:01 UTC

   Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-21 17:25 UTC

   On September 20th, Starting 15:30 UTC, Twilio customers may have experienced issues where Voice Verifications to Japan failed. This issue was resolved 9/20 17:52 UTC.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-21 15:09 UTC

   Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS...

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-21 21:45 UTC

   The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-22 03:36 UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-25 21:36 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-22 11:03 UTC

   The incident has been resolved and SMS delivery from Twilio to Telemat Cel network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-25 22:46 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-19 16:35 UTC

   The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-19 00:06 UTC

   The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-18 22:43 UTC

   Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-19 00:00 UTC

   The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-20 17:26 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-18 23:00 UTC

   The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-18 19:58 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-18 16:12 UTC

   The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-18 16:03 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-18 07:38 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-18 04:39 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-17 15:57 UTC

   Starting on 2026-09-16 ~19:00 UTC customers were experiencing 503 errors while calling comms-api messages endpoints. 128 requests took 1 minute and eventually got failed by the timeout. After 19:30 there were no 503 errors observed anymore but the root cause of the issue is...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-17 20:25 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-17 14:28 UTC

   The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-17 16:20 UTC

   The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.

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Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-17 16:28 UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-17 19:57 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-17 06:53 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 22:22 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-17 20:57 UTC

   Incident related to the Twilio Console users having degraded experience while creating/viewing Restricted API Keys and Oauth Applicationhas been resolved and it is operating normally at this time.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-16 20:00 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-17 11:59 UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Multibyte network subscribers in Hong Kong is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-18 03:18 UTC

   The incident has been resolved and MMS delivery from Twilio Long Codes to Rogers Wireless network subscribers in Canada is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 14:38 UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-16 13:16 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-16 12:36 UTC

   The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 11:16 UTC

   The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Paraguay is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 09:44 UTC

   The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 07:33 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-15 23:00 UTC

   Our engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 22:12 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 17:10 UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-15 17:06 UTC

   Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-15 19:10 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 19:18 UTC

   Our engineers have monitored the fix and confirmed the issue with the Notify - Services and Mobile Push Credentials pages in Console has been resolved. All services are now operating normally at this time.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 15:58 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Belgium is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-15 16:15 UTC

   The incident has been resolved and voice calls between Twilio Germany Phone Numbers and network subscribers on affected networks in Germany are operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-16 10:49 UTC

   The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 04:44 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Swaziland are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-15 09:09 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-14 20:00 UTC

   Starting on 09/08/2026, 03:58:00 Pm Utc Twilio Customers Experienced Retryable Message Being Skipped in Production Intermittently. The Issue Was Resolved on 09/14/2026, 07:33:00 Pm

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 04:47 UTC

   The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-14 22:56 UTC

   The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-15 02:43 UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-14 17:27 UTC

   The incident has been resolved and voice calls from a subset of Twilio United States Phone Numbers to network subscribers in Iraq are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-14 15:38 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-15 19:28 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-13 00:12 UTC

   We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-28 15:05 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-12 06:18 UTC

   The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-11 18:48 UTC

   This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-11 15:42 UTC

   This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-11 19:03 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-11 14:55 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Ireland is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-11 00:26 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-10 18:14 UTC

   We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-11 10:23 UTC

   The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-11 17:18 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-10 09:00 UTC

   The incident has been resolved and access to the Twilio Console from Singapore is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-10 01:45 UTC

   We have fully investigated the API related issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-09 22:50 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-09 20:24 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.

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Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-09 17:47 UTC

   Our engineers have investigated and resolved an issue with Messaging Services. From 10:28AM PDT on Tuesday, 7/21/26 to 6:00PM PDT on Friday, 9/4/26, customers may have experienced HTTP 400 responses with Twilio error code 21620 when sending messages through Messaging Services if...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 20:41 UTC

   The issue for Branded calling inside the Twilio Console has been resolved and it is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 19:13 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 14:34 UTC

   The incident has been resolved and SMS delivery from Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 12:51 UTC

   The issue affecting the Voice 'Try It Out' feature in the New Twilio Console has been fully recovered. All services are operating normally. This incident is now resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 08:08 UTC

   The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-08 23:25 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-spire and Dish network subscribers in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-09 05:42 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Argentina are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-08 21:52 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya are operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-08 17:39 UTC

   Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages...

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-09 15:29 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone network subscribers in Italy is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-08 18:23 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in France is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-08 14:12 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-08 20:08 UTC

   The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-08 08:18 UTC

   The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-08 07:24 UTC

   The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-08 20:34 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-07 20:22 UTC

   We have fully investigated the potential issue with Status-Callback Service triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-07 19:37 UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Robi network subscribers in Bangladesh is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-07 10:09 UTC

   This Incident has been resolved as we observed recovery and stablity in SMS Delivery Delays and Failures from Twilio to Telefonica Network in Spain.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-07 13:18 UTC

   This Incident has been resolved as observed metrics recovered and stable for SMS delivery from Twilio to MTN network subscribers in Congo

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-07 23:07 UTC

   The incident has been resolved and MMS delivery between a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-06 20:05 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Mauritel network subscribers in Mauritania are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-05 20:46 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in India is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-05 14:27 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase for Pacificeast in the United States is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-05 22:04 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-04 17:17 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-04 14:55 UTC

   The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-04 16:03 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Vivo and Claro network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-05 20:58 UTC

   The incident has been resolved, SMS delivery from Twilio to Africell and Qcell network subscribers in the Gambia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-04 00:10 UTC

   Delivery delays and failures have been resolved and message delivery is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-03 19:21 UTC

   We have fully investigated the registration notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A bug in the vendor's own code. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-03 18:20 UTC

   Intermittent dropped calls were reported on the Twilio personalized support hotline between 2026-08-24 08:10 AM PT and 2026-09-01 10:27 AM PT. The root cause was identified as a bug within Twilio Studio. A patch has been applied, and service has been fully restored.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-03 13:53 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-03 08:42 UTC

   The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

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Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-03 02:07 UTC

   We are no longer experiencing issues when the customers are logging in to the Twilio console. This incident has been resolved.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-07 21:59 UTC

   The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to GCI network subscribers in the United States are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-03 02:41 UTC

   We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-03 14:22 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-04 15:30 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Three network subscribers in the United Kingdom are operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-02 14:22 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-02 14:12 UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-03 10:06 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-02 20:09 UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-02 05:07 UTC

   Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-01 17:42 UTC

   Voice E2E Test failures has been resolved and is operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-01 18:11 UTC

   502 Errors when accessing Console or making REST API Calls has been resolved and is operating normally at this time.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-01 20:12 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in the Democratic Republic of the Congo is operating normally.

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Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 17:30 UTC

   The incident has been resolved and User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-01 13:06 UTC

   This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-03 14:04 UTC

   The incident has been resolved and SMS delivery from Twilio Long Codes to network subscribers on affected networks in the Netherlands is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-02 04:28 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.

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Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 15:42 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Malaysia and Thailand are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 12:45 UTC

   The incident has been resolved and MMS delivery from AT&T network subscribers to a small subset of Twilio Toll-Free Numbers in the United States to Twilio Toll-Free Numbers is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 03:41 UTC

   The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina are operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-03 22:13 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-09-01 16:27 UTC

   Our engineers have monitored the fix and confirmed that the issue with Suppression Blocks List Data Inconsistencies has been resolved. The previous impact where a subset of requests from certain regions may not have received timely updates on Block suppressions has been resolved...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-01 02:43 UTC

   The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and...

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-31 20:56 UTC

   We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-31 18:23 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-01 08:04 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-31 20:40 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-31 03:36 UTC

   The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-02 10:37 UTC

   The incident has been resolved and SMS delivery from Twilio to Telma network subscribers in Madagascar is operating normally.

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Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-30 21:03 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-30 19:41 UTC

   The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-29 19:55 UTC

   We have observed a recovery in SMS delivery receipts from Twilio to multiple networks in Brazil and are monitoring service stability.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-30 12:34 UTC

   The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-29 11:01 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Bell Mobility network subscribers in Canada is operating normally.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-29 08:31 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-29 22:26 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Bulgaria are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-29 07:35 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-31 06:21 UTC

   The incident has been resolved and SMS delivery from Twilio to Ooredoo network subscribers in Kuwait is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-28 23:14 UTC

   Console Latency has been resolved and Account Settings and Usage pages and API are operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-30 11:17 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to LIME network subscribers in Cayman Islands is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-29 07:35 UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Tigo network subscribers in Colombia are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-30 19:21 UTC

   The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-09-04 00:40 UTC

   Latency for subsets of traffic has been resolved and Messaging Logs is operating normally at this time.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-28 22:43 UTC

   In progress call recording and call modification are operating normally at this time. This incident has been resolved.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-28 17:44 UTC

   We have fully investigated the Event Streams issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-28 22:43 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-28 14:53 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-31 14:35 UTC

   The incident has been resolved and voice calls between a subset of Twilio Hong Kong Phone Numbers and network subscribers on affected networks in Hong Kong are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-29 23:37 UTC

   The incident has been resolved and SMS delivery from Twilio to Megafon network subscribers in Tajikistan is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-30 18:17 UTC

   The incident has been resolved and SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-28 05:40 UTC

   The incident has been resolved and SMS delivery from Twilio to Evatis network subscribers in Djibouti is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-27 15:39 UTC

   We have fully investigated this issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-27 23:49 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Malitel network subscribers in Mali are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-31 14:26 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-26 23:44 UTC

   Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

1. resolved 2026-08-27 04:22 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-27 05:43 UTC

   The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-26 19:56 UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-27 15:29 UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-26 16:05 UTC

   The post will be resolved as it is related to a similar incident. For additional updates relating to this incident please refer to this status post: https://status.twilio.com/incidents/jgw40jm8yngj

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-09-04 22:25 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-27 05:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-26 11:38 UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to Vodafone network subscribers in Egypt are operating normally.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-26 11:24 UTC

   This incident is now resolved. The Twilio console is fully operational, and all services are functioning normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

1. resolved 2026-08-26 11:25 UTC

   The incident has been resolved and SMS and MMS delivery from a subset of Twilio Long Codes to affected networks in Australia is operating normally.

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Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-26 11:26 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.

Excerpts are shortened. Read the full incident on Twilio's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with medium confidence (taxonomy v0.3).

1. resolved 2026-08-26 07:33 UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.

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