Vimeo incidents | sevanalysis

Issues with DRM video playback none 2026-10-11 00:00 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

resolved 2026-10-11 00:00 UTC

We are currently investigating this issue.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo Record is degraded minor 2026-09-21 09:55 UTC 1h 54m

Affected: Record

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

investigating 2026-09-21 09:55 UTC

We are currently investigating this issue.
identified 2026-09-21 10:05 UTC

The issue has been identified and a fix is being implemented.
resolved 2026-09-21 11:49 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Issues with Vimeo Create services major 2026-08-05 19:23 UTC 57m

Affected: Create

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

investigating 2026-08-05 19:23 UTC

We are currently investigating this issue.
investigating 2026-08-05 19:24 UTC

We are investigating an issue with Vimeo Create
investigating 2026-08-05 19:33 UTC

We are continuing to investigate the issue
identified 2026-08-05 20:00 UTC

We are seeing recovery with the Create services are are continuing to monitor
resolved 2026-08-05 20:20 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Playback issues major 2026-07-29 16:38 UTC 1h 6m

Affected: On-Site Player, Embedded Player

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with high confidence (taxonomy v0.3).

investigating 2026-07-29 16:38 UTC

We are currently investigating this issue.
investigating 2026-07-29 16:43 UTC

We are experiencing partial outages to our players and are working to implement a fix
investigating 2026-07-29 16:44 UTC

We are continuing to investigate this issue.
identified 2026-07-29 16:52 UTC

We have implemented a fix and are monitoring.
identified 2026-07-29 17:16 UTC

A fix has been implemented and we are seeing recovery across the players.
resolved 2026-07-29 17:44 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Issues loading Showcases major 2026-06-26 19:17 UTC 56m

Affected: On-Site Player, Embedded Player

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by deepseek/deepseek-v4.1-flash with low confidence (taxonomy v0.3).

investigating 2026-06-26 19:17 UTC

We are currently investigating this issue.
investigating 2026-06-26 19:18 UTC

We have identified an issue loading Showcases.
identified 2026-06-26 19:26 UTC

The issue has been identified and a fix is being implemented.
identified 2026-06-26 19:28 UTC

We are continuing to work on a fix for this issue.
identified 2026-06-26 19:59 UTC

A fix has been released and we are monitoring the impact.
resolved 2026-06-26 20:13 UTC

The disruption to Showcases has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Issues loading Player critical 2026-04-14 16:42 UTC 1h 7m

Affected: On-Site Player, Embedded Player

investigating 2026-04-14 16:42 UTC

We are currently investigating this issue.
investigating 2026-04-14 16:43 UTC

We have identified an issue with the Player and are investigating.
identified 2026-04-14 17:01 UTC

We have identified the issue and are implementing a fix.
identified 2026-04-14 17:13 UTC

We have implemented the fix and are seeing recovery.
investigating 2026-04-14 17:25 UTC

We are reinvestigating an issue with the Player.
resolved 2026-04-14 17:49 UTC

Player is now functional.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Widespread failures on OTT checkouts, refunds, transactions. major 2026-04-01 02:42 UTC 43m

Affected: Website

investigating 2026-04-01 02:42 UTC

We are currently investigating this issue.
investigating 2026-04-01 02:52 UTC

We believe we have identified the cause and are working on a fix.
monitoring 2026-04-01 03:13 UTC

A fix has been implemented and we are monitoring the results.
resolved 2026-04-01 03:25 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Recorded videos are stuck uploading major 2026-01-14 21:56 UTC 14m

investigating 2026-01-14 21:56 UTC

We are currently investigating this issue.
identified 2026-01-14 21:59 UTC

We detected and fixed an issue with recorded videos, where the upload would fail after the recording finished. These videos will appear in your library, stuck in the "Upload pending" state. As of approx. 4:30pm Eastern, all new recordings are uploading successfully. We are...
resolved 2026-01-14 22:10 UTC

Unfortunately, we determined that failed uploads from recordings cannot be recovered, and we recommend deleting these videos from your library, and re-recording the video. We apologize for the inconvenience.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Error for logged out viewers when accessing videos major 2026-01-08 10:57 UTC 28m

Affected: On-Site Player, Upload, Create, Record

investigating 2026-01-08 10:57 UTC

We are currently investigating this issue.
investigating 2026-01-08 11:00 UTC

We are continuing to investigate this issue.
resolved 2026-01-08 11:25 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Translation Dubbing Service Fails major 2025-12-29 10:22 UTC 48m

investigating 2025-12-29 10:22 UTC

We are currently investigating this issue.
identified 2025-12-29 10:39 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-12-29 11:10 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo Site and Player Issues critical 2025-12-05 09:07 UTC 41m

investigating 2025-12-05 09:07 UTC

We are currently investigating this issue.
identified 2025-12-05 09:12 UTC

The issue has been identified and a fix is being implemented.
identified 2025-12-05 09:32 UTC

The fix has been implemented and we are monitoring
identified 2025-12-05 09:44 UTC

Vimeo site and player are accessible.
resolved 2025-12-05 09:48 UTC

The incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Degraded analytics processing minor 2025-12-04 18:02 UTC 2d 4h

Affected: Live Analytics, VOD Analytics

identified 2025-12-04 18:02 UTC

The issue has been identified and a fix is being implemented.
identified 2025-12-04 18:14 UTC

A processing issue is delaying analytics data. Previously processed data is still available through the analytics reports. No data loss is projected.
identified 2025-12-05 01:35 UTC

We have implemented the fix and we are currently monitoring our services.
identified 2025-12-05 12:38 UTC

Live Analytics is operational
identified 2025-12-05 14:08 UTC

Live and non-live Analytics are not operational
investigating 2025-12-05 14:11 UTC

We are currently investigating this issue.
identified 2025-12-05 20:27 UTC

The issue has been identified and a fix is being implemented.
identified 2025-12-05 20:29 UTC

live Analytics is operational
resolved 2025-12-06 22:47 UTC

Services are operational as of 2025-12-05, 09:51 PM Eastern time

Excerpts are shortened. Read the full incident on Vimeo's status page.

increased-buffering minor 2025-11-27 09:06 UTC 5d 6h

investigating 2025-11-27 09:06 UTC

We are currently investigating this issue.
investigating 2025-11-27 09:07 UTC

We are investigating reports of elevated buffering
identified 2025-11-27 11:11 UTC

The issue has been identified and a fix is being implemented.
investigating 2025-11-28 18:54 UTC

A workaround has been implemented while we investigate the root cause.
resolved 2025-12-02 15:52 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Verification Errors major 2025-11-18 14:27 UTC 3h 36m

Affected: Website

identified 2025-11-18 14:27 UTC

One of our providers is experiencing issues causing verification on certain pages to fail. We are actively working on a solution.
monitoring 2025-11-18 15:12 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-11-18 18:03 UTC

All systems are now operating normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Transcriptions are delayed minor 2025-11-11 09:57 UTC 6h 4m

investigating 2025-11-11 09:57 UTC

We are currently investigating this issue.
investigating 2025-11-11 09:58 UTC

There are delays creating video transcripts
identified 2025-11-11 14:33 UTC

Transcripts are now being processed
resolved 2025-11-11 16:01 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Public folder pages are not accessible for logged out users minor 2025-10-24 16:42 UTC 18m

Affected: Website

identified 2025-10-24 16:42 UTC

The issue has been identified and a fix is being implemented.
identified 2025-10-24 16:45 UTC

We are continuing to work on a fix for this issue.
monitoring 2025-10-24 16:52 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-10-24 16:59 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Player can't play the original audio of videos with multiple audio tracks minor 2025-10-23 14:23 UTC 0m

resolved 2025-10-23 14:23 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failing to load player.js major 2025-10-21 12:27 UTC 7h 28m

investigating 2025-10-21 12:27 UTC

We are currently investigating this issue.
investigating 2025-10-21 12:30 UTC

We’re investigating issues where loading player.js fails. This may affect playback in scenarios where customers are directly loading our Player library. Playback on the web and in embeds are unaffected.
identified 2025-10-21 13:45 UTC

We've taken action to circumvent the problem and we are seeing signs of recovery.
identified 2025-10-21 13:50 UTC

We've confirmed that player.js is now successfully loading. We'll continue monitoring.
resolved 2025-10-21 19:56 UTC

Monitors are clear and we’re resolving this incident.

Excerpts are shortened. Read the full incident on Vimeo's status page.

AI and Create services unavailable critical 2025-10-20 07:55 UTC 2h 49m

identified 2025-10-20 07:55 UTC

The issue has been identified and a fix is being implemented.
identified 2025-10-20 08:09 UTC

We are currently experiencing technical difficulties with our AI services due to an issue with one of our third-party service providers. Our technical team has identified the source of the problem and is working closely with the provider to restore full functionality as quickly...
identified 2025-10-20 09:26 UTC

We are currently experiencing technical difficulties with our AI and Create services due to an issue with one of our third-party service providers. Our technical team has identified the source of the problem and is working closely with the provider to restore full functionality...
resolved 2025-10-20 10:44 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Livestream Studio is unable to establish connection to Vimeo major 2025-10-16 10:57 UTC 1h 4m

investigating 2025-10-16 10:57 UTC

We are currently investigating this issue.
investigating 2025-10-16 11:06 UTC

Current Status: Investigating Current Action: We have identified issues with Livestream Studio. We are investigating and will update you here when we have more information.
identified 2025-10-16 11:29 UTC

The issue has been identified and a fix is being implemented.
identified 2025-10-16 11:34 UTC

Current Status: Monitoring Current Action: We have implemented fix for issues with Livestream Studio.
resolved 2025-10-16 12:01 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Issues uploading minor 2025-10-14 18:34 UTC 20m

investigating 2025-10-14 18:34 UTC

We are currently investigating this issue.
investigating 2025-10-14 18:35 UTC

Some customers may see a spinner when trying to upload on vimeo.com
identified 2025-10-14 18:50 UTC

We have a fix in place, users should not be facing the issue anymore.
resolved 2025-10-14 18:55 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Enterprise phone support is down minor 2025-10-10 02:50 UTC 10h 9m

Affected: Support Systems

investigating 2025-10-10 02:50 UTC

We are currently investigating the issue.
resolved 2025-10-10 12:58 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Clips buffering infinitely on startup major 2025-10-10 01:02 UTC 21h 45m

Affected: On-Site Player, Embedded Player, Upload

investigating 2025-10-10 01:02 UTC

We are currently investigating this issue.
investigating 2025-10-10 01:11 UTC

We are currently investigating reports of increased buffering rates for video playback.
identified 2025-10-10 01:25 UTC

The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.
identified 2025-10-10 01:56 UTC

A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.
identified 2025-10-10 22:29 UTC

All affected videos have been queued for reprocessing.
resolved 2025-10-10 22:47 UTC

All affected videos are processing normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Unable to Access Private Live Events major 2025-10-07 22:58 UTC 2h

Affected: Website, On-Site Player, Embedded Player

identified 2025-10-07 22:58 UTC

We've identified an issue where users are able to view private live events because their password is rejected. We're rolling out a fix.
monitoring 2025-10-07 23:07 UTC

A fix has been implemented and we are monitoring the results.
monitoring 2025-10-07 23:08 UTC

We are continuing to monitor for any further issues.
resolved 2025-10-08 00:58 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo Editor Page Intermittently Not Loading minor 2025-10-01 22:02 UTC 19h 56m

Affected: Website, Editor, Interactive

identified 2025-10-01 22:02 UTC

https://vimeo.com/create/edit is intermittently not loading.
investigating 2025-10-02 00:51 UTC

We are continuing to investigate this issue.
investigating 2025-10-02 02:09 UTC

We are continuing to investigate this issue.
monitoring 2025-10-02 12:57 UTC

We've deployed a fix that has dramatically reduced the rate of errors, and we're continuing to monitor for progress. Thanks for your continued patience.
monitoring 2025-10-02 13:01 UTC

We are continuing to monitor for any further issues.
resolved 2025-10-02 17:58 UTC

This incident is now fully resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Creating and editing videos failing to find previous uploads minor 2025-09-23 01:32 UTC 42h 51m

Affected: Create, Editor

investigating 2025-09-23 01:32 UTC

We are currently investigating an issue where video and image uploads are failing to load when creating and editing videos on the web. Mobile is unaffected.
investigating 2025-09-23 13:01 UTC

Thanks for your patience while we continue to investigate this issue. To clarify, both web and mobile are affected by this issue, contrary to the initial report. Notably, this only affects media assets when creating and editing videos. General site uploads are not impacted.
resolved 2025-09-24 20:23 UTC

This incident has been resolved, and prior uploads are now visible when creating and editing videos. Our sincere apologies for the delay.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Degraded Video Analytics data freshness minor 2025-09-22 13:38 UTC 23d 1h

Affected: VOD Analytics

investigating 2025-09-22 13:38 UTC

We are currently investigating this issue.
investigating 2025-09-22 13:48 UTC

Current Status: detected Current Action: We have identified a delay in processing non-live video analytics. No data has been lost, and all analytics will be fully updated once processing completes.
investigating 2025-09-26 14:37 UTC

Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.
resolved 2025-10-15 15:21 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Thumbnails failing to load minor 2025-09-09 22:49 UTC 10m

identified 2025-09-09 22:49 UTC

The issue has been identified and a fix is being implemented.
identified 2025-09-09 22:51 UTC

Thumbnails on player embeds are currently failing to load but should recover shortly.
identified 2025-09-09 22:58 UTC

Thumbnails are loading again.
resolved 2025-09-09 23:00 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Some users are experiencing quota failures when uploading major 2025-09-09 17:36 UTC 3h 1m

investigating 2025-09-09 17:36 UTC

We are currently investigating this issue.
identified 2025-09-09 17:49 UTC

The issue has been identified and a fix is being implemented.
monitoring 2025-09-09 17:51 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-09-09 20:36 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Classic Interactive Downtime major 2025-09-05 12:35 UTC 4d 17h

investigating 2025-09-05 12:35 UTC

We are currently investigating this issue.
investigating 2025-09-05 12:37 UTC

Interactive Editor (Classic) is down
identified 2025-09-05 14:24 UTC

The issue has been identified and a fix is being implemented.
identified 2025-09-05 14:49 UTC

We are continuing to work on a fix for this issue.
identified 2025-09-05 15:11 UTC

We are continuing to work on a fix for this issue.
identified 2025-09-05 16:37 UTC

We are continuing to work on a fix for this issue.
monitoring 2025-09-08 07:43 UTC

The fix has been implemented, and Interactive Editor (Classic) is now available in 93% of geographic locations. For the remaining locations, it may take up to 72 hours for DNS changes to propagate. As a workaround, it's possible to use Interactive Editor (Classic) in these...
resolved 2025-09-10 06:27 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Homepage is not loading critical 2025-09-04 14:22 UTC 7m

Affected: Website

investigating 2025-09-04 14:22 UTC

We are currently investigating this issue.
investigating 2025-09-04 14:24 UTC

Current Status: detected Current Action: Vimeo.com homepage and login are having issues loading
identified 2025-09-04 14:27 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-09-04 14:29 UTC

Current Status: mitigated Current Action: The issue with the homepage and login not loading has been resolved.
postmortem 2025-09-11 13:35 UTC

# **What happened** On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content. # **What caused it**...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Live events not loading critical 2025-08-27 02:09 UTC 1h 40m

investigating 2025-08-27 02:09 UTC

We are currently investigating this issue.
identified 2025-08-27 02:46 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-08-27 03:49 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Degraded Video Analytics data freshness minor 2025-08-24 23:58 UTC 6d 4h

Affected: VOD Analytics

investigating 2025-08-24 23:58 UTC

We are currently investigating this issue.
investigating 2025-08-25 00:01 UTC

Viewer count on Live Events is impacted. We have identified the underlying issue and are actively addressing it.
investigating 2025-08-25 10:47 UTC

At 11:52 PM Aug 24, 2025 we have recovered from Viewer count lag for Live events. Viewer count on Live events should be showing correct values now. Non-Live Video Analytics is still experiencing delay in data freshness and we are actively working on it.
identified 2025-08-25 19:11 UTC

The issue has been identified and a fix is being implemented.
identified 2025-08-25 19:20 UTC

We have mitigated the issue. Starting Aug 25, 2025 10:00 AM EDT all video viewing events are processed and are available on Video Analytics reports. There are unprocessed video viewing events that occurred between Aug 23, 08:30 PM EDT and Aug 25, 10:00 AM EDT. We are actively...
identified 2025-08-28 19:34 UTC

All the new data is being processed and is made available in Video Analytics reports. We are continuing to process all video viewing events that occurred between August 23, 08:30 PM EDT and August 25, 10:00 AM EDT. Once processed, these events will be available in the Video...
resolved 2025-08-31 04:32 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Showcases are showing "this is private" warning unexpectedly. minor 2025-08-19 21:40 UTC 42m

Affected: Website

investigating 2025-08-19 21:40 UTC

We are currently investigating this issue.
investigating 2025-08-19 21:41 UTC

Some users are experiencing authorization errors with Showcases that should be publicly available. We're currently investigating...
identified 2025-08-19 21:54 UTC

We've identified the issue and deployed a fix.
resolved 2025-08-19 22:22 UTC

Showcases are now fully operational.

Excerpts are shortened. Read the full incident on Vimeo's status page.

China delivery domains under videoji.cn are down critical 2025-08-19 17:46 UTC 13m

investigating 2025-08-19 17:46 UTC

We are currently investigating this issue.
identified 2025-08-19 17:55 UTC

The issue has been identified and a fix is being implemented.
resolved 2025-08-19 18:00 UTC

This incident has been resolved.
postmortem 2025-08-19 21:27 UTC

# **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an...

Excerpts are shortened. Read the full incident on Vimeo's status page.

TEST - Tutorial Incident none 2025-08-14 20:01 UTC 1m

investigating 2025-08-14 20:01 UTC

We are currently investigating this issue.
investigating 2025-08-14 20:02 UTC

Integration test incident
resolved 2025-08-14 20:02 UTC

Integration test is complete

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo OnDemand pages with Custom Domains Failing major 2025-08-13 22:14 UTC 17m

Affected: Website

identified 2025-08-13 22:14 UTC

Some Vimeo OnDemand pages that use custom domains are currently failing. We've identified the issue and are deploying a fix.
monitoring 2025-08-13 22:27 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-08-13 22:30 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo.com is not accessible for logged out users critical 2025-07-31 05:16 UTC 3h 27m

Affected: Website

investigating 2025-07-31 05:16 UTC

We have identified the issue and working on a fix.
identified 2025-07-31 06:07 UTC

The issue has been identified and a fix is being implemented.
monitoring 2025-07-31 07:23 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-07-31 08:43 UTC

This incident has been resolved.
postmortem 2025-08-08 20:34 UTC

# **What happened** On July 31, between approximately 12:30 AM and 2:00 AM EDT, some logged-out Vimeo users encountered an issue when visiting the Vimeo home page. Instead of the expected content, impacted users received a blank screen with a brief error message. # **What caused...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Some Videos Are Stuck Processing/Optimizing minor 2025-07-26 15:51 UTC 6h 57m

Affected: Upload

monitoring 2025-07-26 15:51 UTC

From 4:12am EDT to 11:42 am EDT some uploads might have gotten stuck in processing/optimizing. Engineers are currently recovering those videos, but the system is back to normal at this time.
monitoring 2025-07-26 19:48 UTC

Vimeo Engineers continue to work on recovering uploads that are stuck optimizing from an earlier partial outage.
resolved 2025-07-26 22:48 UTC

Videos have been recovered from the affected time range. Systems to continue to operate normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Some users in Pakistan are unable to connect to vimeo.com minor 2025-07-22 10:46 UTC 6d 22h

Affected: Website, On-Site Player, Embedded Player

investigating 2025-07-22 10:46 UTC

We are currently investigating this issue.
investigating 2025-07-25 10:13 UTC

We are continuing to investigate this issue.
resolved 2025-07-29 08:46 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Delays in Processing Uploads minor 2025-07-19 16:19 UTC 5h 41m

Affected: Upload

investigating 2025-07-19 16:19 UTC

We are currently investigating an issue with processing uploads.
monitoring 2025-07-19 16:28 UTC

We have implemented a fix, though any uploads between 2:56 EDT and 12:21 EDT that are still processing may take additional time to recover.
investigating 2025-07-19 17:20 UTC

We're investigating an issue where uploads are delayed.
monitoring 2025-07-19 17:24 UTC

Upload processing has been restored but there are some residual delays while we process the backlog.
monitoring 2025-07-19 17:52 UTC

Impacted uploads from earlier have completed processing but are resulting in a player error as we continue to recover those.
monitoring 2025-07-19 20:24 UTC

Our team continues to work on recovering some videos that were uploaded between 2:56 EDT and 12:21 EDT that are experiencing a playback error. New Uploads after that period are unaffected.
resolved 2025-07-19 22:00 UTC

We have recovered the affected videos and systems are operating normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Increased Upload Failure Rates minor 2025-07-18 15:41 UTC 3h 5m

Affected: Upload

investigating 2025-07-18 15:41 UTC

We are currently investigating an issue with increase upload failure rates.
identified 2025-07-18 16:07 UTC

An underlying issue with our cloud provider has been identified. We have directed resources away from the affected region to compensate, but error rates may continue to be slightly elevated from normal.
identified 2025-07-18 16:33 UTC

We are continuing to work on a fix for this issue.
monitoring 2025-07-18 18:26 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-07-18 18:46 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

New uploads not transitioning to playable major 2025-07-15 18:06 UTC 4h 42m

Affected: On-Site Player, Embedded Player, Upload, Create, Record

monitoring 2025-07-15 18:06 UTC

Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status. New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.
resolved 2025-07-15 22:47 UTC

This incident has been resolved. Recovery is complete for affected uploads.
postmortem 2025-07-30 16:57 UTC

# **What happened** On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback. # **What caused it** A recent update introduced a bug into the video processing pipeline that prevented some processed videos from...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Problems Joining Vimeo major 2025-06-27 21:16 UTC 1h 23m

Affected: Website

investigating 2025-06-27 21:16 UTC

We are investigating an issue preventing new users from joining Vimeo. Existing users, uploads, and playback are unaffected.
identified 2025-06-27 21:38 UTC

We've identified the issue and are working on a fix.
monitoring 2025-06-27 22:24 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-06-27 22:40 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Processing Delays minor 2025-06-13 15:42 UTC 7h 17m

Affected: Upload, Create

investigating 2025-06-13 15:42 UTC

We are currently investigating an issue with video processing and creation delays in a single region.
identified 2025-06-13 16:45 UTC

We have identified the issue. New uploads will be processed immediately, however, some delays still exist for videos uploaded within the last hour. That backlog is currently being worked on.
identified 2025-06-13 19:25 UTC

We are still progressing through the final steps of the backlog recovery.
resolved 2025-06-13 22:59 UTC

Upload and video processing are performing normally.

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AI translations and Highlights are down none 2025-06-13 09:44 UTC 2h 36m

identified 2025-06-13 09:44 UTC

AI translations and highlights services are not working for all users. We have identified the problem and are working towards a resolutions.
resolved 2025-06-13 12:19 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Degraded Service critical 2025-06-12 18:20 UTC 3h 47m

Affected: Website, On-Site Player, Embedded Player, Upload, API, Live streaming features

investigating 2025-06-12 18:20 UTC

We are currently investigating an issue with degraded service across various parts of Vimeo.
investigating 2025-06-12 18:21 UTC

We are continuing to investigate this issue.
investigating 2025-06-12 18:26 UTC

We are continuing to investigate this issue.
investigating 2025-06-12 18:38 UTC

We are continuing to investigate this issue.
investigating 2025-06-12 18:51 UTC

We can confirm that vimeo.com, mobile, and playback are broadly affected.
identified 2025-06-12 19:17 UTC

We're starting to see recovery across the platform.
monitoring 2025-06-12 20:23 UTC

Our systems continue to recover with most being completely operational. Live Streaming may still encounter issues with archiving once the stream concludes. Additionally, uploads and video processing may be delayed as the system processes the backlog.
monitoring 2025-06-12 21:06 UTC

New live streams from this point forward should be fully operational while archives for previous streams may require extended recovery time. Upload and video processing continues to make progress though there is still a backlog of work causing some delays.
resolved 2025-06-12 22:07 UTC

The upload and video processing backlog has been handled. There is still a very small percentage of jobs that need some intervention to retry which will be progressing over the coming hours. Aside from that, all systems are performing within normal parameters.
postmortem 2025-06-20 15:40 UTC

On June 12, from approximately 2:00 PM to 3:15 PM EDT, a widespread outage at our cloud provider caused most Vimeo services to become temporarily unavailable. During this time, Vimeo users received generic error messages when attempting to access core aspects of the service,...

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VideoJi.cn Assets Not Loading major 2025-06-11 13:02 UTC 2h 31m

Affected: Website

investigating 2025-06-11 13:02 UTC

We are investigating an issue where assets for videoji.cn domains are not loading properly.
monitoring 2025-06-11 14:54 UTC

A fix has been implemented and we're monitoring the results.
resolved 2025-06-11 15:33 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Vimeo site is down critical 2025-06-07 06:21 UTC 4h 6m

Affected: Website

investigating 2025-06-07 06:21 UTC

We are currently investigating this issue.
investigating 2025-06-07 06:24 UTC

Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.
identified 2025-06-07 10:01 UTC

The issue has been identified and a fix is being implemented.
monitoring 2025-06-07 10:12 UTC

A fix has been implemented and we are monitoring the results.
resolved 2025-06-07 10:26 UTC

This incident has been resolved.
postmortem 2025-06-20 15:36 UTC

On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical...

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Enterprise phone support is down none 2025-06-02 15:44 UTC 1h 37m

resolved 2025-06-02 17:21 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Increased Error Rates minor 2025-06-02 14:55 UTC 2h 33m

resolved 2025-06-02 17:28 UTC

This incident has been resolved. All systems have returned to normal status.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Video playback issue on the website major 2025-05-30 07:46 UTC 53m

resolved 2025-05-30 08:39 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Unable to Log into Vimeo via Facebook and publish to Facebook none 2025-05-27 09:33 UTC 20h 5m

resolved 2025-05-28 05:38 UTC

This incident has been resolved Note: Some customers may need to disconnect and reconnect with Facebook in order to re-enable publishing.

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Videos getting stuck in upload pending state major 2025-05-21 06:04 UTC 3h 53m

resolved 2025-05-21 09:57 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Delayed job processing is causing emails and other notifications to be delayed none 2025-05-15 05:50 UTC 23m

resolved 2025-05-15 06:13 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Intermittent Playback Performance issues critical 2025-05-14 21:21 UTC 14h 22m

resolved 2025-05-15 11:43 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Guest Speaker Page Unavailable major 2025-05-08 16:21 UTC 1h 10m

resolved 2025-05-08 17:31 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Reduced playback and API availability minor 2025-05-08 14:52 UTC 1m

resolved 2025-05-08 14:53 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

AskAI - Partial outage major 2025-05-03 04:48 UTC 3h 12m

resolved 2025-05-03 08:00 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

AskAI, Video Details, Chapters, and Highlights features are down. Customers can't create Summary, Chapters, or AskAI major 2025-05-02 23:08 UTC 2h 45m

resolved 2025-05-03 01:53 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Transcript generation is affected none 2025-05-01 05:32 UTC 14h 29m

resolved 2025-05-01 20:01 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Sidebar not loading when selecting "My Library" minor 2025-04-22 21:46 UTC 1h 25m

resolved 2025-04-22 23:11 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

AI features : Chapters, summary, Q&A & Highlights is slow/not responding none 2025-04-09 09:21 UTC 8h 4m

resolved 2025-04-09 17:25 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Playback Issues minor 2025-04-07 14:58 UTC 41m

resolved 2025-04-07 15:39 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

VOD Analytics Failing for Non-Enterprise users major 2025-04-04 15:31 UTC 25m

resolved 2025-04-04 15:56 UTC

This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Issue with Vimeo on Demand analytics (subscriptions) and billing. none 2025-04-03 18:31 UTC 78d 2h

Affected: Billing, VOD Analytics

investigating 2025-04-03 18:31 UTC

We are currently investigating the issue.
investigating 2025-04-16 13:51 UTC

We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.
monitoring 2025-05-02 08:55 UTC

Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access...
resolved 2025-06-20 21:17 UTC

This incident has been resolved.